For my vehicle change, online and Chat system not great, but I got there eventually, then lost it all as the system failed, very frustrating, 1/10. Infinitely better service when I spoke to Lynda Ma... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Competitive price and responsive service. Prompted by G&D's review rating as well as their price. Just to caveat, the real proof in the pudding is if there is a need to claim - however, hoping this... Voir plus
L'entreprise a répondu
In a nutshell, simple uncomplicated, renewal car insurance. The app is a good tool to track status, The only thing I dislike is that there is no phone number and I dislike chatting with AI. It is... Voir plus
L'entreprise a répondu
Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Grove & Dean
Écrit par l'entreprise
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Coordonnées de contact
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Royaume-Uni
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excellent
16 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Grove & Dean
Hi,
We're happy to hear that our renewal process was straightforward and hassle-free for you. We appreciate your kind feedback!
Kind Regards,
Chloe
Grove & Dean.
Complications in getting a quote
Complications in getting a quote. Six months later, I'm still having to fill in paperwork with no person on the other end to speak to.
16 juillet 2026
Réponse de Grove & Dean
Hi,
We sincerely apologize for the difficulties you experienced with the quoting process and the ongoing paperwork. We understand your frustration and are actively working to improve our communication and efficiency.
Kind Regards,
Chloe
Grove & Dean.
Quotes that make sense easy to use…
Quotes that make sense easy to use website great contact keep updates via email
6 août 2026
Réponse de Grove & Dean
Hi,
We are delighted to hear that you found our quotes made sense, our website easy to use, and our communication great. We appreciate your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
best price...................
6 août 2026
Réponse de Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
All good so far
6 août 2026
Réponse de Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Car insurance help
Emily was a great help re my car insurance policy and answered all queries quickly and with patience.
14 août 2026
Avis spontané
Réponse de Grove & Dean
Hi,
We're delighted to hear that our team member was a great help with your car insurance policy, answering all your questions quickly and with patience. Thank you for your wonderful feedback!
Kind Regards,
Chloe
Grove & Dean.
Réponse de Grove & Dean
Hi,
We're so pleased to hear that you found the setup process easy and that our pricing was good for you. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Réponse de Grove & Dean
Hi,
We're happy to hear that renewing your policy was hassle-free and that you found a good car insurance price. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Réponse de Grove & Dean
Hi,
We're happy to hear that our website and forms were easy to use. We appreciate your kind words!
Kind Regards,
Emma
Grove & Dean
The person I spoke to was very helpful…
The person I spoke to was very helpful and efficiently dealt with my renewal enqiury.
8 août 2026
Réponse de Grove & Dean
Hi,
We're so pleased to hear that our team member was helpful and efficiently handled your renewal inquiry. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Emily was very helpful in answering our…
Emily was very helpful in answering our questions and helping us with the insurance renewal process. She made what is usually a very stressful process, quick and efficient. Thank you so much for your time and patience with us.
14 août 2026
Avis spontané
Réponse de Grove & Dean
Hi,
We are so delighted to hear that our team member was able to assist you efficiently and make your insurance renewal a smooth and stress-free process. We truly appreciate your kind words and patience.
Kind Regards,
Chloe
Grove & Dean.
Réponse de Grove & Dean
Hi,
We are so happy to hear that you found everything to be easy and straightforward. Thank you for taking the time to share your positive experience!
Kind Regards,
Emma
Grove & Dean
Getting a reminder that the insurance…
Getting a reminder that the insurance is due for renewal, easy renewal experience.
8 août 2026
Réponse de Grove & Dean
Hi,
We're delighted to know that you found the renewal experience easy and appreciated the reminder about your insurance due date. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
I have been trying to cancel my renewal…
I have been trying to cancel my renewal and failed because I used you chat facilitiy. I am now being penalised for late cancelation. I am 82 years old and would like your help to sort out this problem.
3 août 2026
Réponse de Grove & Dean
Hi,
Thank you for your feedback. We are sorry to hear about the difficulties you have experienced when trying to cancel your renewal and understand how frustrating this situation must have been.
We would like to reassure you that we take your concerns seriously. A member of our team will be contacting you directly to discuss the matter and assist in resolving the issue as quickly as possible.
We apologise for any inconvenience caused and appreciate you bringing this to our attention. We look forward to helping you and working towards a satisfactory resolution.
Kind regards,
Molly
Grove & Dean
Quick and easy and good price plus…
Quick and easy and good price plus breakdown, legal advice, courtesy car etc at a very reasonable cost
7 août 2026
Réponse de Grove & Dean
Hi,
We're delighted to hear that you found our service quick, easy, and offering great value, especially with the added benefits like breakdown cover and legal advice. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Good pricebetter than previous insurer
7 août 2026
Réponse de Grove & Dean
Hi,
Thank you for sharing your positive feedback! We're delighted to hear that you found our pricing to be favorable.
Kind Regards,
Emma
Grove & Dean
Very happy with the whole experiance of…
Very happy with the whole experiance of dealing with the company
4 août 2026
Réponse de Grove & Dean
Hi,
We're so happy to hear you had such a positive experience with us! It's wonderful to know you were pleased with everything.
Kind Regards,
Chloe
Grove & Dean.
Réponse de Grove & Dean
Hi,
We are so glad to hear that you found our service easy to use. We appreciate your kind words!
Kind Regards,
Chloe
Grove & Dean.
The very helpful and knowledgeable…
The very helpful and knowledgeable staff made the process of getting my Motorhome insurance easy ,
3 août 2026
Réponse de Grove & Dean
Hi,
We're so pleased to hear that our team made the process of getting your motorhome insurance straightforward and easy. Thank you for your kind words!
Kind Regards,
Chloe
Grove & Dean.
Reasonable price & straight forward…
Reasonable price & straight forward communication.
Can’t fault them.
Would recommend to anyone who wants a reasonable price insurance & still covers everything you need ⭐️⭐️⭐️⭐️⭐️
2 août 2026
Réponse de Grove & Dean
Hi,
We're so glad to hear you found our pricing reasonable and our communication straightforward. We truly appreciate your recommendation and are happy we could provide the coverage you needed.
Kind Regards,
Chloe
Grove & Dean.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.