I bought a new mattress from Grove Bedding about 6 months ago. Its been great. The assistant at Grove was excellent - very knowledgeable, not at all pushy. We worked out 4 or 5 possibilities then I to... Voir plus
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I bought a new mattress from Grove Bedding about 6 months ago. Its been great. The assistant at Grove was excellent - very knowledgeable, not at all pushy. We worked out 4 or 5 possibilities then I to... Voir plus
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David was a delight to speak to. We wanted two single beds and mattresses for our grandsons. He immediately understood our needs and showed is our best options at a good competitive price. The dea... Voir plus
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We were assisted in our choice of divan base & matrass by Emily Emily has a huge knowledge of the stock at Grove Bedding and soon guided us towards the best bed for our needs. At no time were we... Voir plus
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The bed arrived and Birlea was great - the delivery man managed to get the bed to the top floor! Only thing is the bed assembly ends up being compromised as not all the holes line up perfectly. Overa... Voir plus
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Écrit par l'entreprise
2 Bridge Street, EH28 8SR, Newbridge , Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Réponse de Grove
Stephanie was very knowledgeable which helped when we were choosing our new mattress and base.
We were kept updated re delivery dates, although disappointed when bed delivered as made aware by delivery team that we hadn’t selected assembly option, which we weren’t made aware of in store.

Réponse de Grove
Exceptional customer service. Not via email or chat bots. Received a phone call to arrange best delivery options. Agreed on a delivery time rather than just a day. Delivered promptly in perfect condition. The delivery drivers were happy to carry the bed up two flights of stairs to my flat and offered to carry it into the bedroom. Was unfamiliar with this company but would definitely buy from them again.

Réponse de Grove
My only complaint would be when I bought the unit, it was a item you could add straight to cart, said nothing about it being pre order or not currently in stock, in the end we had to wait just over 2 months to arrive, so the site could be more clearer about this. The unit itself though is really nice and exactly what we wanted

Réponse de Grove
delivered on time, not difficult to assemble, though an electric screwdriver speeds things up.

Réponse de Grove
We received total attention from Khurram. We spent a long time till we found the mattress suitable for us and he was painstaking and very patient as we searched through the many possibilities. We have placed an order and await delivery in due course but to date we are totally satisfied with your service.

Réponse de Grove
Fabulous service from start to finish
Mattress is a dream!

Réponse de Grove
Excellent price, excellent product, excellent and deliverly. I'm absolutely delighted,

Réponse de Grove
Helpful and knowledgeable staff. Delivery prompt and helpful. Very comfortable mattress

Réponse de Grove
They took time to discuss our specific needs and what the best options might be. We were able to access their best prices for all the different elements of our order.

Réponse de Grove
Really polite efficient company to deal with. Product is first class, highly recommend them in every way

Réponse de Grove
The advice was very good and I was able to try out the mattress.
Then the delivery was perfect and on time.
The product bed in a box is absolutely first class.
Thanks

Réponse de Grove
Great from start to finish.Ordered,kept informed and then delivered as requested

Réponse de Grove
Updating my experience. Grove bedding called today and apologised to me. Which I thought was very quick as I only posted the review yesterday! They have gone through the process of what should have happened and will be giving feedback to staff.
Galashiels. The mattress was wonderful. The initial customer service in the show room was good. And rapidly went down hill after that. It was indicated that the mattress would arrive in January a little later than normal due to the festive period which I was fine with. No appearance of the mattress prompted me to call I was told I would get a call back and I didn't. I called back and the excuse was their phone had run out of battery and they had asked a colleague to call me back. I was given another indication that it would arrive the next week. It did not appear. Another phone call I was told it would definitely be delivered the next week as long as there was no storms (weird thing to say I thought as we hadn't had any recently). Weather was fine the next week no mattress appeared! I had to phone again. Mattress did eventually show up but I was very close to cancelling my order for being messed around so much. If they had been upfront about the delivery time I wouldn't off minded. Messing me around like this not only wasted my time but also my family members time. I had them sitting in the house waiting to accept the delivery if it came during work hours. I am wary to use them again which is a shame as they are local.
Brother is really happy with the bed, especially after spending 9 weeks in hospital. He says it is really comfy.

Réponse de Grove
Good choice of quality products. Communication before delivery was good. Delivery and installation team were great. I'm very pleased with my new bed and mattress. It was delivered quickly after ordering.

Réponse de Grove
Very quick delivery at my convenience Product cheaper than some competitors good quality and deep drawers with stoppers!

Réponse de Grove
The young lady in the store just left the both of us to walk around and try the beds for ourselves, no hassles free to try them all, and at the end when had decided the 1 we wanted she explained the process about when we could expect the bed to be delivered. Great service, called nearer the delivery time to tell us what day and time, the delivery guys were tremendous.

Réponse de Grove
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