So the first of three orders arrived not to my satisfaction. The corn did not arrive in the best shape , half of them did not make it from shipping to California. I spoke with customer service which... Voir plus
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Summer Carnival Hibiscus, has the largest flowers I've ever seen from any Hibiscus. PERIOD!!!! I only received this QUART sized plant this year, and is already blooming. I really love adding to my Hib... Voir plus
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Plants arrived on schedule. Packaging included excellent damage protection during transit. Potting soil in each plant was properly moist and every single plant showed vigorous and healthy growth. T... Voir plus
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Zone 9 - Panama City Beach, FL I received four beautiful and healthy Dollar Princess Fuchsia plants. They've been planted in the two back corner beds of my fenced backyard and have already grown in... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GrowJoy.com is an online plant nursery that has been filling gardens across the United States for over 15 years. As a small, family-run business, GrowJoy takes pride in cultivating and offering happy, healthy starter plants for vegetable gardens, flower beds, and containers. With a commitment to both quality and sustainability, GrowJoy stands behind its plants and aims to be a positive force for the environment. Customers are encouraged to shop with confidence on their website, which features a diverse selection of plants.
Coordonnées de contact
2952 W 500 S, 46711, Berne, Etats-Unis
- 260-525-9151
- help@growjoy.com
- www.growjoy.com
4,4
Excellent
392 avis
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GrowJoy, great plants & service
I have been buying my vegetable plants from GrowJoy for several years now and their plants have always been top notch.
I really appreciate their commitment to raising great plants and providing wonderful customer service & support.
I would recommend GrowJoy to anyone wanting to buy good healthy garden seedlings!
They pack and ship them very well too!
FIVE STAR!
25 avril 2024
Avis spontané
Réponse de GrowJoy
Marvin, Thank you for your loyalty and enthusiastic recommendation! We're so glad to hear that our vegetable plants have consistently met your expectations over the years. Our team is dedicated to growing healthy, top-quality seedlings and providing excellent customer service. It's wonderful to know that our commitment shines through in your experience with us. We truly appreciate your business and kind words - thank you for spreading the word about GrowJoy! We hope its a bountiful harvest. Sincerely, Joe and the entire GrowJoy Team.
I cannot find my order which was placed…
I cannot find my order which was placed and paid for through paypal on March 8, 2024.
29 avril 2024
Avis spontané
Réponse de GrowJoy
Barbara, I am sorry to hear about your frustration. I checked all your orders and do not see one for this year. I do see other years, but not this year. I tried calling your number but only received a message that you were busy. Please call our number and let us know when it is a good time to call you back and sort this out for you. 260-525-9151. Sincerely, Joe Stutzman
I love getting plants from Grow Joy
I love getting plants from Grow Joy. My plants are always packed nicely without harm, they look really good when they arrive (packaging is key). I also like the fact that shipping is handled quickly. With packaging and shipping you can't go wrong => you will only get healthy plants.
22 avril 2024
Avis spontané
Réponse de GrowJoy
Gayla, we’re glad to hear your plants arrived in great condition, it’s what our team strives for in every order. We appreciate your kind words! Happy gardening, and visit again soon. Joe and the entire GrowJoy Team
still looking for my order
Marc Quinlan
4:45 PM (5 minutes ago)
to Grow
C'mon guys, I need an update on this order. You charged my account on 3/22 and I'd like to know the status of the order. This is the second request I have made. Please respond or I'll just dispute the charge with AMEX.
Thanks in advance.
Marc Quinlan
On Fri, Mar 22, 2024 at 4:03 PM Grow Joy wrote:
GrowJoy
Hello Marc Quinlan,
Thanks for buying from GrowJoy. Below is the summary of the order.
Order Number: 638369
Order Details:growjoy. order details/638369
Date Ordered: Mar 22 2024 4:03 PM
9 avril 2024
Avis spontané
Réponse de GrowJoy
Marc,
I am sorry to hear of your frustration. Your order is scheduled to ship the week of 4/14, which is next week. I apologize for any confusion caused by the confirmation email. Once your order ships, you will receive a tracking number via email. We are excited for you to receive your hardy hibiscus!
Also, I couldn't find any previous correspondence from you in our records. Could you please provide more information about how and when you made your earlier request?
If this does not address your concerns, please reach out to us through our contact page: https://help.growjoy.com/home/
All my best,
Joe and the entire GrowJoy Team
I wondered how the plants would arrive…
I wondered how the plants would arrive and was delighted when the clever packaging of my two tomatoes arrived and the plants were healthy, beautiful, and strong.
6 avril 2024
Avis spontané
Réponse de GrowJoy
Bryan, we are thrilled to hear your tomato plants arrive in great condition. We hope they give you a bountiful, tasty harvest! All my best, Joe and the entire GrowJoy Team
High/hidden shipping charges, Low initial customer service
Updated review.
Site did not display high shipping cost until after charge. Sent 4 emails cancelling order but they were not processed.
After I negatively reviewed them here and other sites, customer service contacted me, and after I requested it, agreed to refund shipping.
The plant arrived fresh and healthy.
3 mars 2024
Avis spontané
Réponse de GrowJoy
3/31/24 Ronin, I wanted to follow up on what went wrong regarding your email replies being unanswered until you posted here. We have recently upgraded our website and during this process we failed to put a non-reply notice on our order confirmation emails. So, when you were sending emails, they were not actually going anywhere, and we had no way of knowing you were attempting to contact us. We have now updated our confirmation page in hopes this does not happen again. Thanks for making us aware. All my best, Joe Stutzman, owner, GrowJoy.
Dear Ronin,
We’re sorry to hear of your frustration with the ordering and delivery of our plant.
It sounds like our customer service team have contacted you and have agreed to refund your shipping charges.
Thank you for allowing us the opportunity to get this resolved.
If there is more at can do, please let us know.
Sincerely,
Joe and the GrowJoy Team
I am so impressed!!!
I am so impressed!!!
They arrived in perfect condition and thriving, NOT wilted at all.
You have just become my favorite nursery.
Thank you for the joy you have brought to me. God Bless.
22 mars 2024
Avis spontané
Réponse de GrowJoy
Elizabeth,
We’re so happy to hear your plants arrived in wonderful condition. Thank you for allowing us the opportunity to supply your plant needs, and for your kind words.
From Joe and the entire GrowJoy team, Happy Gardening!
Great job Grow Joy
I have been a customer with Grow Joy since Covid. The first year was great. The company had some issues the following year, and there were times I was not happy with them. However, I believe in chances and used them sparingly. This year I, this company was EXCELLENT! I ordered frequently this summer, and all my plants came in healthy and crisp. The packaging was on point, and there were no mistakes with any of my orders. Good job Grow Joy, glad to have you back!
1 juin 2023
Avis spontané
Réponse de GrowJoy
Stacey,
We're delighted to learn that your plants arrived in excellent condition and brought you much joy! While we faced challenges with staffing in the past, we've successfully addressed them and are excited to be back at full strength. Thank you for your continued patience and the opportunities you've extended to us. We eagerly anticipate sending more plants your way in 2024.
Warm regards,
Joe and the GrowJoy Team
Healthy, beautiful plants
I purchased several plants from Grow Joy this Spring, and Summer, and am very satisfied with my purchases. The beautiful plants are healthy, thriving in the hot, humid Summer in Florida. Grow Joy has a wonderful selection to choose from, their website is easy to use, and this company stands by their plants. Others do not. The prices are comparable, if not better, then other online garden centers. The orders are on time, and the plants very well packaged. This is the only shop I will use.
4 mai 2023
Avis spontané
Réponse de GrowJoy
Sherry,
Thank you so much for taking the time to share your experience with us! We are elated to hear that your plants are thriving and that you've found satisfaction with both our product quality and our online platform. Your loyalty means a lot to us! We look forward to your next visit. Happy Gardening.
All my best,
Joe and The GrowJoy Team 🌱💚
Awesome plant company
Growjoy always ships beautiful and healthy vegetables plants. They arrive very well packaged and I'm satisfied with the quality and price. I plan to try several more items and continue to support.
17 septembre 2023
Avis spontané
Réponse de GrowJoy
Lisa,
We are happy to hear our plants are bringing you joy! We look forward to your next visit. Happy Gardening.
Joe and the GrowJoy Team
You really need to improve!!
You really need to improve!! I ordered four of your sunflowers of which three were completely wilted and nicked upon arrival. My gardener planted all three of them immediately, I watered them conscientiously. Only one of them survived. I suspect they were already half dead when you sent them off. I asked for a refund, but you do not give that. You only offer customer credit or a replacement. I informed you after the plants arrived, but never heard back from you. You have a system that does not allow for human contact.
24 août 2023
Avis spontané
Réponse de GrowJoy
Dear Sabine,
We deeply regret the experience you had with your recent order. Our aim has always been to ensure the utmost satisfaction for our customers, and it's evident that we fell short in this instance.
Firstly, we sincerely apologize for the condition in which the sunflowers arrived. We understand the disappointment such an experience can bring, especially given your previous positive experiences with us. To clarify, upon receiving your initial notification 6 days ago, we responded within 24 hours and ensured that a full refund was processed and we also sent an apology. If this was not communicated effectively, we sincerely apologize for any oversight.
We value the relationship we've built over the years, and your feedback gives us the opportunity to rectify and improve our processes.
Thank you for bringing this to our attention. We hope you'll give us another chance to serve you in the future. If there's anything else we can assist you with, please do let us know.
Warm regards, Joe
Plants that survive high temperatures …
I live in hot Southern California (high desert), and growing vegetables outdoors or a small greenhouse cane very challenging. Daytime temperatures are well over 100 F. I purchased three small Malabar spinach plants. They arrived safely, and were easy to plant. The photos show very quick growth in three weeks. Took samples from each, and sautéed them with oil and black pepper. They were excellent. I’m very pleased with the plants, and GrowJoy is my go-to nursery from now on!
12 août 2023
Avis spontané
Réponse de GrowJoy
Jon,
Thank you so much for sharing your experience! We're thrilled to hear that the Malabar spinach is thriving for you. It's always rewarding to know that our plants are not only growing well but also providing delicious meals for our customers. We're honored to be your go-to nursery and look forward to serving you in the future. Happy gardening! 🌱🌞
Joe and the GrowJoy Team
Most of my experiance with mail order…
Most of my experiance with mail order plants has been with flowers and they were not good. So glad I found Grow Joy. I ordered 2 Pumpkin plants because I am behind in my planting.. When they arrived, the packaging was so impressive thst even though the deliverer had beaten the box a bit, the plants were in PERFECT shape due to the containers they are transported in. I will do flowers next.
10 août 2023
Avis spontané
Réponse de GrowJoy
Tony,
Wow, that's fantastic to hear! It's always a relief when you find a reliable source after previous disappointments. It's great that the plants arrived in pristine condition, especially considering the rough handling. I'm sure your pumpkins will thrive. Can't wait to hear how your flowers turn out when you order them next. Happy gardening! 🌱🎃🌸
Joe and the GrowJoy Team
BEWARE ***
BEWARE ***
If you are okay with no customer service, then this is the place to buy from. Tried contacting the nursery about my order via their ticket system, voicemails and emails. No one bother to get back to me about my plants that died within days of planting (Order #626630/Code: EOK3623438435). The website is terrible. Their so-call ticket submittal system for questions and/or issues doesn't work. Once you submit a ticket then you are supposed to get an email to validate/confirm the ticket. Did not receive email. You can't even create an account. If you call their customer service, it tells you to use the ticket system for faster response. Left several voicemails and emails no response. Never seen this roundabout way of contacting customer service with any other nursery websites. Can't help but think that this is done intentionally to avoid customer complaints.
Will not buy from here again. There are other online nurseries who are reputable and honest.
17 juillet 2023
Avis spontané
Réponse de GrowJoy
Dear Mimi,
Thank you for your feedback. We apologize for the inconvenience you experienced.
We did receive your help desk ticket, voicemail, and email, and they were all responded to promptly. However, there may have been a communication gap because we have yet to receive a single reply from you on any of them.
A team member has processed a refund for you regarding the plants in question.
We value the multiple orders you have placed with us this year and hope to have another opportunity to serve you better in the future. Please reach out directly for any further concerns.
Warm regards,
Joe and the GrowJoy Team
GrowJoy literally gives me joy
GrowJoy literally gives me joy. With an abundant variety of plants, you will have fun picking and choosing exactly what you want. I love this small business and from now on, I will only buy my plants from GrowJoy.
12 juillet 2023
Avis spontané
Réponse de GrowJoy
Claire,
Thank you so much for sharing your wonderful experience with GrowJoy! We're absolutely delighted to hear that our extensive selection of plants brings you joy. We're also extremely grateful for your decision to continue supporting our small business. Your satisfaction and enjoyment are our top priorities. Thanks again for choosing GrowJoy for all your plant needs.
Sincerley, Joe and the team
Very happy with my plants !
My plants arrived faster than expected - in perfect shape. I planted them the same day and happy with the results. It’s only been a few days but they seem to be thriving. I’m looking forward to some tasty veggies in a few weeks.
26 juin 2023
Avis spontané
Réponse de GrowJoy
Mary,
We're thrilled to hear that you're pleased with your plants and their prompt delivery! We take great pride in ensuring the health and vitality of our plants so they arrive ready to thrive in their new homes. Your early observations of their flourishing growth are a testament to your attentive care. Thank you for choosing us!
Happy Gardening.
Joe
Excellent seller. Very good price and quality. Excellent packing
Very good quality plants,excellent packing, good communication
1 juin 2023
Avis spontané
Réponse de GrowJoy
Irina,
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience with our plant shop. Providing excellent prices and top-notch quality is always our priority, and we're glad to know that you found both aspects to your satisfaction.
Happy Gardening!
Joe
Victoria Rhubarb
Plants came with excellent packing. Plants were in great shape and responded to transplant with amazing speed. I'd like to order 4 more but the plants are out os stock.
19 juin 2023
Avis spontané
Réponse de GrowJoy
John,
Thank you so much for your positive feedback! We are delighted to hear that your Victoria Rhubarb plants arrived in great shape and adapted well to their new environment. Your experience is what we continually strive for.
We are sorry to hear that you are unable to order more at this time due to them being out of stock. Our Victoria Rhubarb plants are indeed very popular and sometimes sell out quicker than we anticipate. We are currently working diligently to restock these as quickly as possible.
Happy Gardening!
Joe
Great folks to buy from
All but 1 plant arrived and are thriving. They replaced the 1 plant that arrived looking dead very promptly. It is now planted and getting new growth already. Excellent service, excellent plants.
19 juin 2023
Avis spontané
Réponse de GrowJoy
Carolyn,
We greatly appreciate your wonderful feedback! Our team is thrilled to hear that your plants are thriving and that our customer service lived up to your expectations.
We understand how disheartening it can be when a plant doesn't arrive in the best condition, so we always strive to rectify such issues promptly. We're delighted to hear that the replacement plant is now showing signs of new growth.
We look forward to your next visit.
All my best, Joe
AVOID GROWJOY
In 2022, I ordered a Aconcagua pepper plant from this company. After investing the time to grow the plant…turned out it was just a regular green bell pepper (which i do not like having in my garden)
I emailed a complaint and they gave me enough “reward points” for 2 free plants. So this year I ordered a cucumber plant and another aconcagua pepper plant.
I was shocked to see that shipping for 2 plants was over $15. I went through with the order but felt stupid since I could purchase a pepper and a cucumber plant from my local markets for half this price (so I’m actually paying double for something that was suppose to be free)
Now its the end of June and I’m realizing they DID THE SAME THING AS LAST YEAR!!! My “aconcagua” pepper is again just a regular green pepper plant.
I will never give this company my business again.
26 juin 2023
Avis spontané
Réponse de GrowJoy
Dear Cliff,
I am deeply sorry to hear about the issues you've encountered. We have not received any reports of Aconcagua peppers producing incorrectly, as ours are certainly producing correctly. Nonetheless, we take full responsibility for your satisfaction and are committed to honoring our guarantee. To address your concerns, I will ensure that one of our dedicated customer experience team members contacts you promptly.
Regarding the shipping costs, please understand that there are expenses involved in shipping plants, and we strive to pass along only the actual charges without making any profit from it.
Please don't hesitate to reach out if there's anything else I can assist you with.
Sincerely,
Joe
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