GrowJoy Avis 

Excellent service! Quick and the plants are well-packed. They are large and they arrive healthy. I couldn't be happier with my purchases!

I have purchased plants a few years in a row so far. All of the plants arrived in great shape. The first year plants are all still thriving, the second year I purchased 15 more and only lost one with another one questionable. I contacted Growjoy and they are shipping me 2 more plants without hesitation. I would highly recommend them, they are very easy to work with!

Pam S

GrowJoy shipped my order quickly. Unfortunately, they had to substitute a similar variety of Petunia because the variety I had ordered weren't of good enough quality to ship. Another part of my order resulted in two plants at "life's end", but GrowJoy responded promptly and refunded me instantly for those two. My experience with their customer service has been top notch!

i JUST RECEIVED THE 2 ANGELWING BEGONIAS. THE PACKING WAS GOOD.......THE PLANTS WERE PATHETIC. THEY ARE LEAFLESS AND SO TINY (2") ALL THEY ARE IS A COUPLE TOOTH PICK STEMS. MY FIRST PURCHASE FROM YOU AND MY LAST.

I found GrowJoy to have some great looking healthy plants and flowers. I was looking for plants that is hard to find in retail stores and GrowJoy had them, They came packaged safely, still quite wet from watering and looked freshly picked and or potted. Popped into the ground and they started to grow fairly fast.

This is such a shame that a business with such quality plants, that arrive perfectly packaged, has to bring their reputation down due to lack of customer service.

I ordered 20 plants. 10 of them arrived via Fed-Ex. I checked the tracking and it showed 1 box was shipped and delivered to me. But, according to my order info, there should have been 3 boxes. I received the 1 box on August 16. I've been trying to reach them ever since!

I have had only positive experiences with GrowJoy and I will continue to order from them. Their plants are healthy and beautiful, and they are shipped according to the published schedule on their website. My experience has been that the plants quickly acclimate when you get them in the ground asap upon arrival, and then they begin to emerge into beautiful flowers. My neighbors who walk regularly in front of our house comment to me on the transformation of the flowers and how gorgeous they are. I did have an issue with one plant from a recent shipment, however, I communicated this to customer service via their website, and got an answer as well as a resolution right away. I feel confident in ordering from GrowJoy, and I have recommended them to all my gardener friends.

Great first experience with this company! Bought 10 delicate plants. 2 died and they quickly refunded me.
Trustworthy Company

I absolutely love this company. For the past couple years I've ordered veggies and all my flowers for my planters from them. I've tried a couple different flower combos and I've liked each one. I especially love the variety they provide with their veggie plants and perennials. There's always a few veggies plants that I cannot get locally and I'll happily order them from GrowJoy for an affordable price. They are always packaged well and arrive in good condition. I know that when I order from GrowJoy I'm getting a quality product. Last year my butter king & tangy arugula plants lasted into WI Midwest fall with very little maintenance/watering - pretty impressive.

I received 3 plants that were barely alive. I sent 2 emails with pictures and have not heard back! I want my money back for the 3 Hibiscus plants! ORDER #586079

Great company and awesome plants! Growjoy packages everything with such care that all the plants arrive with barely any stress at all. All the plants I've ordered, from tomatoes, to petunias, to ornamental grasses, have all been big and healthy plants. They have all grown beautifully. I told my sister about Growjoy and now she's ordering from them also!

I have purchased from the GrowJoy site two times in the last 2 months and it's been a terrific experience both times. The first was two Jack Be Little mini pumpkin plants, which came to me still hydrated and well-secured in the shipping packaging. Since transplanting them, the plants have absolutely flourished and we have over a dozen little pumpkins that we're loving watching grow. The second purchase was 14 total mum plantlings that arrived in just as great of shape as the pumpkin plants. We transplanted them within a day of receiving them and they're taking root in an area of our outdoors that has been an eyesore due to the amount of direct sunlight it receives. I can't believe how much better it looks and how it's changed the whole appearance. We cannot wait for fall when the area is full of beautifully colored mums! Thank you so much for all of the joy these mini pumpkins and mums have brought to us - GrowJoy really is a joy!

The experience with this place is the worst I have had for a long time!
I bought 7 plants in June (order #579870), and it came in about a week later. I was so anxious to to open the box, and .. found that there was a grand total of just 1 plant! Check the packing slip, clearly stated all 7 plants included. Thinking optimistically, "maybe there there is another box following this?" two days later, nothing shows up.
This is where the frustration really started:
-- Try to call in like I would normally do in dealing with any decent business. Nowhere a number can be found from the email or business site! All it offered was to create a ticket.
-- SO I created a ticket ( #TAIWM100014597 ), an auto-reply showed up right away, and promises to get to it in 3 to 5 days. 1 week later, nothing happened!
-- Emailed back to GrowJoy, no reply
-- Started searching for that elusive phone number to talk to a real person. Found a number 888-907-4769 on the Growjoy Facebook page. Called, it was aSPAM number that try to sell me medical devices!

I can not believe this is how a business is done in this place!

Recommend people stay away!!!

and will try to get my money back ...

Kai

I should have learned my lesson by the terrible service from last year but I thought maybe they had fixed their issues and I will give one last try and order a single plant this ‘22 season. The plant said to be shipped the week of June 12th on the website so I patiently waited until June 28th and sent an email following up on the order. The person who wrote back was not apologetic and gave a very short response saying they are just now starting to ship their preorders from fall ‘21 and basically I need to wait until it was my shipping turn. At the time it was almost July! You do not ship plants in late June and July! It’s setting up the customer to have stressed and dying plants. Once again I am trying to be patient waiting for my one plant to arrive and sent another ticket to follow up and still no response. My growing season is short, we at times get our first hard frost in September. This is ridiculous and on top of that they raised their prices for their plants and shipping and the service is terrible. It’s now mid July and I still do not have my plant. If it is not shipped by the start of next week, July 18th, I want a full refund. My order number is KDB3220024232 for a tropical milkweed which is an annual that I will have maybe two months to enjoy if it arrives next week.
Extremely disappointed.
- Jordan Allen

This was my first time ordering plants from growjoy but it will not be my last. I needed to fill in some plants that were not doing well as the summer heat set in. They had the best selection of anyone I was looking at online for this time of year. And the plants made the journey to the west coast splendidly. I will be back.

Ordered 9 sunpatiens didn’t receive one compact royal magenta ordered number 580419. Grow joy going to send plant 🙂got plant 😄

I was shorted a plant in my order. I received a note explaining there was an issue with the absent plant and I was credited reward points and free shipping to replace this plant. I just spent the last hour trying to navigate their site to 1. get past their new security to get to my account, which was very confusing because I registered with one email, but they communicated with my payment email, and 2. implement the said "reward points". No reward points were issued equalling the cost of the absent plant, and the site had trouble recognising the free shipping code. I am beyond frustrated with this company.

Update - Joe was very courteous in his response to my dilemma. He offered to send out my choice of replacement plant that day, and did so. I received a lovely little plant with no further stress on my part. Thank you, Joe, for making this right.

Joe, I am looking for a ship date on my order before 7.8.2022 or I am requesting a full refund! The delay without any communication was unacceptable, even if it was a result of being short staffed.
Revision to original review: Joe was tremendous at working through my issue and addressed everything quickly! My plants are beautiful and healthy.

I had a great experience - thanks! Despatched order when they said they would - pay attention to their despatch schedule - great quality plants. Will use again!

I purchased 3 Midnight Marvel Hardy Hibiscus plants for $56.85 on FEBRUARY 8th with an assigned shipment date of the week of June 12th. Today is June29th with NO PLANTS! They have had my money for 4 months!! I completed a form to inquire about where they were, but to-date have not received a response. Grow Joy has very poor communication abilities. If I wasn't to receive my plants on time, I should have received a phone call, or an email. Now it is almost July,and I ordered in February, and still no plants!!!