GrowJoy Avis 

Beautiful plants shipped carefully in special containers that protected each branch and bud! Not one stem was bruised of petchoas or petunias. The plants showed no sign of stress, the growing medium was intact and moist. I will definitely be a GrowJoy customer again.

Joe from grow joy contacted me by phone today and was very helpful correcting mistake,thanks!

Can we please NOT, order from these people…. I ordered this huge flower combo as per the photo but I received a tiny little bunch of leaves, no type of even label to know which one is which…. Just disgusting!!!!

I ordered 10 plants in March 2022 with guaranteed shipping mid May 2022. However, only 9 of the plants in my order were shipped. As their instructions specified, I started a ticket within 24 hours, never received confirmation email they promised, and only received a response 5 days later. They apologized and added reward points to my account, and offered a free shipping code. However, after logging in, I noticed that the plant I had ordered is now out of stock.

After reading other reviews on BBB, it appears that this is a very common occurrence. They promise guaranteed shipping dates and a satisfaction guarantee, but appear to often ship orders missing plants, and do not contact the customer. Either they had a horribly mismanaged shipping department, or they intentionally do this whenever they do not have sufficient stock to ship. Rather than offer to send out the originally ordered plant immediately, they have you place the order yourself, and navigate their rewards program blindly. Or, simply offer a refund to the billed credit card.

The apparent frequency of this issue (shown by reviews on BBB) suggests that this is something have either accepted or built into their business model; If the suitable plant is not available to ship, pretend like it was all a mistake - and assume most customers will either not notice or bother following up.

This aligns with a few other misleading business practices:
-their product reviews on their website appears to be cherrypicked - only displaying 5 star, glowing reviews for any product.
-satisfaction guaranteed, but no customer service phone number

Note on plants - they all arrived securely packed and in great shape, but were much smaller than I had hoped for. Overall in better shape than some garden center plants, but much smaller than something of equivalent price - where you know what you will get and when.

I place three orders with this company and they did not send all the plants I ordered. I did receive points on their account for one of the plants they did not send which required me to just buy more plants from them for one of the plants I bought from them. The second plant I order they stated on the email shipment confirmation it was being sent when the order arrived the plant was not included they did not respond to my emails or attempt a refund. Please buy your plants from other places this company does not honor the customer and you will mostly not get the plants you order from them

Horrible service. 25% of my order is missing and there is no customer service number, just a customer contact email box and after 5 days still no response and the tomato plants that did arrive were in horrible condition! will never again use GrowJoy.

My order placed in March stated ship week of May 15th. Since I have already been charged a fee for something that has not shipped I became concerned since no notice of shipment this week. I have sent at least three questions through their ticket placement service with no response. It's making me uncomfortable that I have not received a response. This is poor customer service and will not order from them in the future. If this company has poor reviews they should be reported to Better Business Bureau or another organization in IN. Honestly, I could of already had my plants if I had went to a local garden center. I was hoping to get them early and potted for the start of warm weather. Will not do this again. I just hope I get my plants that I have already paid for.

My first time to order from GrowJoy. I was skeptical because in the past when ordering from other companies the plants arrive looking very sad and beat up.
GrowJoy sent larger, healthier, thriving plants in the absolute BEST PACKAGING I have ever gotten and I am over 70 so I've been buying plants a long time.
The fact that I was able to buy Lotus Vine plants when every nursery seems to be out was truly pleasing! Believe me, I searched locally and online.
Needless to say, I am thrilled with my order, store communication and packaging. Thanks, GrowJoy!

I placed an order for 15 plants - 9 of them came on time and were beautiful and in excellent condition. 6 of the vinca did not arrive. I thought maybe they would come the following day and when they did not I opened a ticket since I could not find a phone number.
I opened ticket TAIWM100008800 and then ticket OIOQ100009043 and still have had no response. The original order number was 560013. I noticed these were getting responses so I am crossing my fingers that I will hear back from someone.

I did get a response and everything is great! The plants and packaging I have received so far have been of excellent quality!! Still placing orders!!

I wish I'd read these reviews first before ordering. I just received my order...I'd ordered 7 plants & have only received 3, even though the packing slip states they're in this package. I just sent a ticket to them & already have anxiety over them responding, from other reviews. I'll dispute the charges if I don't hear back from the within 5 days. I don't have time to constantly email a place that I paid good money to for products I didn't receive.
I almost put in another order the other night. Now I'm glad I didn't. Every business should have a phone number to be reached at. I should've paid more attention to that.

Plants were in great shape and they are growing well in my garden.

Nice plant but my order From February 27 2022 aren’t here yet 😢 Ohio weather is perfect now would like to start planting real soon

I put orders on their website on 4/10/2022, I ordered these items:

2 Mahara Magic Bougainvillea
2 Mahara Roseville Bougainvillea
1 Violet Blueberry Ice Bougainvillea

The order took too long to ship them so I sent email saying to ship my plants. They replied that they will ship next week.

They only sent me the 2 Mahara Magic and missing the 3 others in the shipment
Order # 562098

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Shipping Method: Standard Shipping
Number of Packages: 1

You earned 60 Reward Points on this purchase, which is equal to 3.00

ORDER DETAILS

QTY PRODUCT UNIT PRICE TOTAL
================================================================================
2 Mahara Magic Bougainvillea Plant (Click 12.49 24.98
Here for Spring 2022 Ship Dates)
(FA-BOU-MAHM-2)

2 Mahara Roseville Bougainvillea Plant 12.49 24.98
(Click Here for Spring 2022 Ship Dates)
(FA-BOU-MAHR-2)

1 Violet Blueberry Ice Bougainvillea 9.99
Plant (Click Here for Spring 2022 Ship
Dates) (FA-BOU-VIOBI-2)

Subtotal: 59.95
==============================
Total: 59.95

Thank you for shopping at GrowJoy, Inc.

********************************************************
THESE IS WHAT THEY SENT TO ME THE SHIPMENT IS ONLY 2 items I paid 5 items. I sent more than 6 email asking what happen to the rest of my merchandises, no response back

(Deseription
Mahara Magic Bougainvillea Plant
Total Items: 2
ORDER NOTES

So far I have not heard what happen to the rest of my orders since they don’t response to my 6 emails. I been stressing and giving me anxiety about this transaction I’m getting depressed about this ordeal. I dont think I will recommend this company to my friends.

I ordered a couple of plants from GrowJoy in 2020 and was very happy with the plants and their service.
In 2021, I pre-ordered many plants expecting the same quality and service as before. The plants arrived poorly packaged and a good number of them were dead or nearly dead. Several items did not arrive at all but were on the invoice as being shipped. I contacted them many times, but never received a reply. I told them in detail the plants that were missing or dead and asked for a refund as it was too late to plant by that time. Still no response. I contacted them several more times and finally contacted my credit card company and had them contact GrowJoy about getting a refund. I finally received a credit on my card for the missing and damaged or dead items. I never received any kind of response from GrowJoy and I would NEVER order from them again or recommend them to anyone.

Great plants and very well packaged for shipment!
And customer service is off the chart ! Thank u for taking pride in what you do !

Worst online shopping for plants. It seems like they can never fulfill the whole order - my orders always get partially canceled without notification. They only give you back reward points for part of the order that is not fulfilled. And the plants being canceled usually will show in stock in a few days. The reward points are like store credit. You have to go back to buy their products with a $14.99 shipping charge.

This is a wonderful company to do business with. My plants came in excellent condition, and they are now really growing. I will continue to do business with them. If you like really healthy plants, this is the company.

I have ordered several times from Grow Joy with no issues. However, last November I preordered vegetables, herbs, and flowers for spring shipping. They sent me an email on the 15th of this month saying my order had shipped. I did not receive the order until the 21st. Everything came in one box. I had four petunia plants that was completely destroyed. I contacted Growjoy and sent photos as requested. Customer Service stated that the 15th date was only the date when the shipping label was created and order did not ship until 19th. Admitted the flowers look they took a beating and offered to give me credit. I have since asked on two different occasions where I would access the credit so I could reorder the same flowers as I wanted to get them all planted at the same time so they would grow at the same rate. I have since planted the two that were OK and have yet to get a response back to where I would access the credit. Needless to say I am done and will not order from this company ever again!!

[ UPDATE: GrowJoy responded, so I added two stars. I didn't find any note saying that there was a crop failure. I'll see in June if there will be another crop failure when I add a review. ]

I ordered 5 herb plaints total. I was supposed to receive four now and one in June. I received two peppermint plants (finally) and haven't received the other two + I have one coming in June. I notified GrowJoy even giving them the order number. I haven't heard from them. I spent over $50.00 (to get free shipping) and have gotten only $13.00 worth of plants. I wished that I had read the reviews first.

Plant arrived with leaves and blooms wilted and they fell off after three days. Dead on arrival