Kadian was very thorough and efficient at booking the repairs for me. I was expecting long wait but the dates were reasonable. I also had one emergency repair needed to be done and the engineer came w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Abdy was very helpful with reporting the fault within my house, provided excellence customer service. Even though the system wasn’t responding of the time of our call. Abdy was excellent in trying to... Voir plus
I spoke with Habib today, he was lovely and friendly, and chirpy for a Monday morning. He was very sympathetic to my situation (electricity outage, possibly due to my own incompetence). He gave me... Voir plus
L'entreprise a répondu
Abdy was exceptionally helpful and genuinely supportive throughout my query. He took the time to fully understand my concerns and reassured me that the matter would be resolved. His patience, professi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Coordonnées de contact
Royaume-Uni
- www.guinnesspartnership.com
4,6
Excellent
6 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Abdy was very helpful with reporting…
Abdy was very helpful with reporting the fault within my house, provided excellence customer service. Even though the system wasn’t responding of the time of our call. Abdy was excellent in trying to get my query resolved.
22 avril 2026
Avis spontané
The caller was very helpful and well…
The caller was very helpful and well mannered thank you
22 avril 2026
Avis spontané
Customer service agent was very…
Customer service agent was very friendly and helpful.
22 avril 2026
Avis spontané
The lady Ava was helpful and kept me…
The lady Ava was helpful and kept me informed on what she was doing.
22 avril 2026
Avis spontané
Alma was so pleasant and helpful.
22 avril 2026
Avis spontané
Lady was very helpful and polite
Lady was very helpful and polite, didn't mind that I checked repair date..
22 avril 2026
Avis spontané
Efficiency at a high level
Very polite very efficient very professional and competent agent very caring approach it was noticed and I appreciated his response
22 avril 2026
Avis spontané
Brilliant thanks for listening to my…
Brilliant thanks for listening to my situation and hope this gets sorted.
22 avril 2026
Avis spontané
Kadian was very thorough and efficient…
Kadian was very thorough and efficient at booking the repairs for me. I was expecting long wait but the dates were reasonable. I also had one emergency repair needed to be done and the engineer came within next hour. Thank you!
21 avril 2026
Avis spontané
Réponse : The Guinness Partnership
Hi Joanna,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Took my complaint very well good
Took my complaint very well good
Service Excellent customer care
And also Excellent manners
Keep up good work
21 avril 2026
Avis spontané
Réponse : The Guinness Partnership
Hi David,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Howard was extremely helpful going…
Howard was extremely helpful going above and beyond using his expertise to solve all my issues within minutes. Very friendly and supportive.
21 avril 2026
Avis spontané
Réponse : The Guinness Partnership
Hi Autumn,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Kalisha was absolutely amazing
Kalisha was absolutely amazing, she was very helpful, patient and friendly. She was also very understanding about needing to book afternoon appointments over morning appointments. It was a pleasure talking to her.
21 avril 2026
Avis spontané
Réponse : The Guinness Partnership
Hi Carla,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
The lady was lovely
21 avril 2026
Avis spontané
Réponse : The Guinness Partnership
Hi Cherise,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Good review
I phoned Guinness today to ask about how to put good review in about workman that came out today,
The man on phone was friendly and helpful
I sorry I'm not great at asking for names 🤣
I'm not sure if you will know this is for you 😁
21 avril 2026
Avis spontané
Réponse : The Guinness Partnership
Hi Charlotte,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Liased with amanda she was very helpful
Liased with amanda she was very helpful
21 avril 2026
Avis spontané
Réponse : The Guinness Partnership
Hi Carol,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Can't understand the popular rating
Can't understand the popular rating. Nothing but workshy rude staff who seem to grant themselves a diplomatic status 2 steps actually above royalty, while they live on the company rent free with no formal hours. No effort to manage repairs or communal fixes adequately flats are treated like a sewer by this company instead of the tenants who are far nicer than average
21 avril 2026
Avis spontané
Réponse : The Guinness Partnership
Hi,
I'm truly sorry to read through your review. We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890. We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).
Kind Regards,
Gemma
Very helpful member of the team.
The 5 stars is for the member of the team that took my call. She was helpful, cheerful, and understood the problem I had.
The waiting time to speak to an operative could be improved though.
21 avril 2026
Avis spontané
Réponse : The Guinness Partnership
Hi Mick,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
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