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I bought a Volvo XC90 for my family mostly because of Volvo’s safety reputation and its message that “Safety is our superpower.” We use this car mainly to transport my four-year-old son, who is on the autism spectrum.

On January 12, 2026, my XC90 broke down, and I brought it to Gunther Volvo Cars Coconut Creek for repair. The dealership gave me a loaner vehicle. What I did not know was that an unsecured gun was sitting inside that loaner —left there by the previous customer about 11 days earlier. My son rode in that vehicle.

The next day, January 13, 2026, I returned the loaner to the dealership. They reissued the same loaner back to my family — again with the same gun still inside. My son rode in it again.

On January 14, 2026, I returned the loaner again. About 108 minutes later, the dealership called and asked me if the gun was mine. Coconut Creek Police responded and removed the gun. The police later traced the firearm to a previous customer.

This is not just a mistake. A loaner vehicle should be checked before and after every customer. In this situation, it appears that a basic safety sweep failed four times.

What made it even worse is that, on the police body-camera video, a service manager confirmed that loaners are checked before and after each customer. But the gun had been sitting in that vehicle for 11 days before it was issued to my family.

On the same video, a dealership manager told police the gun was “just more than likely” mine. The manager knew or should have known that the gun was not mine. Police then questioned me by phone.

I reported this safety failure to Volvo Car USA because this happened inside the Volvo-authorized service and loaner experience. Volvo’s response was basically that the dealer is separate and that Volvo does not control dealership loaner inspections, preparation, custody, or turnover.

Then, just four days later, Volvo mailed me marketing material sending me back to the same dealership — calling it the “trusted team” and an “important step in your safety prep.” The same mailer said, “Service is part of staying safe” and “our fleet of new Courtesy vehicles”.

That is why I truly believe this is #VolvoSafetyHypocrisy.
“Trusted team” when they are selling service.
“Separate dealer” when accountability starts.

After this experience, Volvo’s “Safety is our superpower” message feels very different to me. It feels like the safety promise applies to the metal of the car — not to the real moments when families like mine actually experience Volvo at the dealership.

And “For life. For lives. For living.” now feels, at least in my situation, more like: “For collecting the safety premium.”

I am sharing this so other Volvo families remember what Volvo says about itself: "The premiumness of our products is safety… a massive value added." That is the promise we paid for.

But based on what happened to my family, the reality is this:

- No safety at any authorized Volvo dealership is guaranteed by Volvo;

- If harm comes to your family at — or because of — an authorized dealership, Volvo will not accept responsibility;

- Volvo's "Safety Superpower" is, in the end, a standard manufacturer warranty on the metal — not on the moments we experience with our families at a dealership.

That is what we actually got when we bought a Volvo.

Please share this story with every Volvo owner you know — and with anyone considering a Volvo — so the next decision to buy a Volvo is made with the full picture, not just the marketing.

See the full story and the police bodycam footage by searching #VolvoSafetyHypocrisy. Every detail is documented.

PROPERTY DAMAGE AND FRAUD at Gunther Volvo COCONUT CREEK. I took my recently purchased Volvo to this location to get a simple oil change, and I asked for the full synthetic oil which runs for 10K miles. I also ask for a price quote to fix or replace the passenger mirror, because I noticed it vibrates on the freeway. After at least 2 hours of waiting in an 99% empty waiting room, I went to the service desk and asked if my car was ready. The service agent said, oh Tanner left for lunch and the car was ready. Before leaving, I noticed my passenger mirror was pulled almost completely off and it was resting on the inside of the mirror housing. It looked like Tanner pulled off my mirror and went to lunch and when inquiring as to what happened, his buddy hit me with a $188 bill to replace the mirror. I also noticed that the service used semi-synthetic oil instead of full synthetic oil and charged me for the full synthetic oil (See enclosed invoice). I called the dealership and asked to speak to the service manager to see what is going on with the service department - what a disaster, and I was repeated misled by every single employee from the operator to the employees in sales and service. For example, some guy identified himself as Larry, the service manager, when in fact the service manager was Patricia and the other was David. When I asked to speak with the GM, they gave me Joe Gunther, the GM of Delray, instead of Rob Klein and on and on. I left messages and no one returned my calls. The dealership chose silence as the best way to deal with the unlawful acts of their employees who deliberately engaged in fraud (used less quality oil and charged for quality oil and deliberately damaged property (mirror) to charge for labor and repair). Let's see how that worked out for them. Patricia, YOUR A DISGRACE AND YOU SHOULD BE FIRED FOR FAILING TO CARRY OUT YOUR MANAGERIAL DUTIES AND FAILING TO INVESTIGATE THE FRAUD PERPETRATED BY YOUR EMPLOYEES WHICH NOW HAS MADE YOU CULPABLE. ROB KLEIN, YOUR DEALERSHIP IS A FAKE AND A FRAUD AND YOU SHOULD BE INVESTIGATED! How many more people have you cheated, deceived and defrauded to unjustly enrich yourself. This crooked business is not BBB accredited, and I strongly DO NOT recommend this dealership.