Lovely products and very fast delivery. The FENJAL items remind me of my childhood when my grandmother used the bath oils and perfumes
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very Fast ship and well packed . Such a lovely selection of fenjal products . I chose a few different products and they smell as lovely as I remember when I first smelled fenjal in Germany . Beautiful... Voir plus
L'entreprise a répondu
Finally Fenjal is here...no longer will I have to nag by visiting Euro friends to bring me my favourite and no more rationing ! My first box arrived today and my family have been told that Mum is havi... Voir plus
L'entreprise a répondu
The Gard Mens Hairspray is brill. It keeps its hold, gives my hair a messy texture and has a nice aftershavey smell. Shipment comes dead fast aswell from Melbourne to Queensland. Definitely give it a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Gotchyou is a family-owned and operated beauty and skin care company that was founded in August 2018 in Geelong, Australia. We are Australia's leading online retailer in premium beauty and skin-care products. Our ideology is straightforward. We believe that beauty is more than skin deep, we are confident that we have the greatest skin-care products on the market, which is why we provide unbiased product evaluations and insights so that you can discover new favourites and the right products that make you feel like yourself. Our website primarily sells Fenjal and Gard products. We believe and take pride in providing a hassle-free online environment where you can buy your favourite skincare and fragrances at affordable prices. Our goal is to make sure that every single one of our customers is happy and satisfied with their purchases. We believe in providing excellent customer service because customer satisfaction is critical to us. We are committed to processing orders within 24 hours.
Coordonnées de contact
Excellence all round - thank you Marian
I was gifted a Fenjal product by a doctor friend of mine... it was the bath oil.......... it was so superb and I had never heard of this brand so I found this website who sell it. I purchased a variety of products as they are so delicious....... and also a stash as presents...... I had no idea the service would equal the same excellence.... it's been a total win win and I can only HIGHLY recommend them
15 juillet 2021
Avis spontané
Réponse de Gotchyou
Hi Marian,
Thank you so much for your kind review; it is our objective to ensure that all of our customers are happy with their purchases, and we place a great priority on the service we provide. Our top objective is to provide excellent customer service.
I also hope the people you gift Fenjal to, enjoy it as much as you do.
Kind regard,
Jessie
I am so happy I found you here in AU
I am so happy I found you here in AU. For 26 years I got my products from South Africa. Due to Covid, I couldn't get any, and then I was searching and came across. Delivery was fast what I like. Now I'm a clean mother again ;-)
Thank you
L'mari Liebenberg
13 juillet 2021
Réponse de Gotchyou
Hi L'mari,
Thank you very much for your wonderful review; I really appreciated it. I'm glad you found us, and you can be confident that we'll be acquiring a lot more Fenjal items in the near future.
Please feel free to post a product review on our gotchyou website so that customers may learn firsthand from genuine people like you about the products.
Kind regards,
Gotchyou
I will definitely be buying from you…
I will definitely be buying from you guys again so thank you
7 juillet 2021
Réponse de Gotchyou
Hi Madeleine,
Thank you for your lovely review. We would love it if you could write a product review on our Gotchyou website since the Lavonne range is new to Australia and this gives customers a first hand knowledge of the product.
We hope to see you soon. 😊
Kind regards,
Gotchyou
Réponse de Gotchyou
Hi Angela,
Thank you for your great review, customer satisfaction means the world to us! We hope you enjoy your purchases and perhaps you might even like to write a product review on our website, we hope that you will shop with us again. 😊
Warm regards,
Gotchyou Team
Réponse de Gotchyou
Hi Yvonne,
Thank you for your lovely review. Customer satisfaction is what we aim for. We hope you enjoy the products and will see you again😊
- Gotchyou
Réponse de Gotchyou
Hi Robyn,
Thank you for your lovely review. We appreciate your ongoing support and we are very glad to hear that you are happy with our products in service.
Feel free to write a product review on our Gotchyou website.
Warm regards,
Gotchyou Team
Fantastic product and brilliant service…
Fantastic product and brilliant service . Absolutely thrilled to find this company in Australia.
28 mai 2021
Réponse de Gotchyou
Hi Tish,
Great to hear that you're happy with your products. Thank you for your great review, we truly appreciate it and hope to see you in the future.
Perhaps you might like to write a product review on our website. 😊
From the team at Gotchyou.
I am so happy with my purchase it…
I am so happy with my purchase it arrived ahead of time frame and was very well packed also the complimentary gift is lovely.Thank you will be shopping with you again.
27 avril 2021
Réponse de Gotchyou
Hi Kathleen,
Thank you very much for your wonderful feedback. Customer satisfaction means the world to us! We hope you enjoy your purchases and perhaps you might even like to write a product review on our website, we hope that you will shop with us again. 😊
Kind regards,
Jessie
This order
This order, placced on 15 March, was received on 7 April, somewhat slower than before. I was advised by Australia Post that the delay was NSW floods and the Easter holidays.
6 avril 2021
Réponse de Gotchyou
Hi Richard,
Sorry to hear that your parcel was delayed, but as Australia Post already stated, there were unforeseen factors affecting the delivery times and unfortunately that is outside of our control.
Kind regards
Jessie Richards
Everything is perfect
18 mars 2021
Réponse de Gotchyou
Hi Sally,
I am very pleased to hear that you're happy with your parcel . Thank you for your great review, we truly appreciate it and hope to see you in the future :D.
Had the product I wanted
Had the product I wanted, kept me informed and timely delivery. I'm happy
3 mars 2021
Réponse de Gotchyou
Hi Sylvia,
Thank you for your great review, we really appreciate customer satisfaction.
We hope you enjoy your Fenjal purchases and perhaps you might like to write a product review on our website and we hope that you will shop with us again.
From the team at Gotchyou.
Flawless transaction.
Flawless transaction.
Great communication regarding order processing and despatch, very prompt shipping, items were well packed and exactly as described.
I'll happily shop with Gotchyou again in the future. :)
21 janvier 2021
Réponse de Gotchyou
Hi Stewart,
Great to hear that you're happy with your products. Thank you for your great review, we truly appreciate it and hope to see you in the future :D.
- Gotchyou
Fast delivery…
I was amazed at how fast the delivery of the product I ordered arrived. Very efficient and good to do business with.
14 janvier 2021
Réponse de Gotchyou
Hi Shaunagh,
It's good to hear that customers are happy with the delivery service. We try our best to get the customer orders to our customers as quickly as possible.
Kind regards,
Gotchyou Team
Excellent product the Gard hairspray
Excellent product the Gard hairspray, great delivery time.
Love the extra hand cream and beautiful pen.
Thankyou very much
6 janvier 2021
Réponse de Gotchyou
Hi Michelle,
We're so happy you love the Gard hairspray, we love it too! Enjoy the hand cream :)
- Gotchyou Team
THANK YOU...I received my products…
THANK YOU...I received my products today as promised . And I love it.
Thanks for great service and communication . Also , what a
Lovely touch with your hand written note inside wishing me
a Merry Christmas, and a pretty pen ! Yay , good old fashion
service and thought ! Thank You 🙏
21 décembre 2020
Réponse de Gotchyou
Hi Nina,
Thank you for your overwhelmingly positive review, customer satisfaction means the world to us! We sincerely hope you enjoy the Fenjal products and have a prosperous new year.
Warm regards,
Gotchyou Team
Fantastic
Easy to navigate products on website, speedy delivery and awesome customer service. What more can you ask for. I received a few complimentary gifts as a bonus. 5 star rating guys
8 décembre 2020
Réponse de Gotchyou
Hi Susie,
Thank you for your fantastic feedback, we truly appreciate it and wish you a Merry Christmas and a safe and Happy New Year. Hope to see you again!
Best Wishes,
Gotchyou Team
Ticks all the boxes!
Great service, high-quality product range at fair prices, prompt delivery. This Australian company ticks all the boxes. I'll be back!
5 décembre 2020
Réponse de Gotchyou
Hi there,
Thanks for the awesome feedback, we truly appreciate it and hope to see you again!
Best Wishes,
Gotchyou Team
Great to be able to buy Fenjal products…
Great to be able to buy Fenjal products again. Has been a long time favourite!
28 septembre 2020
Avis spontané
Réponse de Gotchyou
Hi Hermy,
Fenjal has always been a favourite product of mine as well. I struggled to locate it here in Australia and therefore decided to import it myself. I am glad that we were able to supply you with this beautiful product as well.
I have received the parcel yesterday.
I have received the parcel yesterday.
postage is still behind with deliveries
15 septembre 2020
Avis spontané
Highly recommended Gotchyou
Highly recommended Gotchyou. Products arrived as described and were packaged nicely. Great customer service and I enjoyed the sample.
13 décembre 2019
Avis spontané
Réponse de Gotchyou
Hi,
Thank you for your lovely review, we really appreciate customer satisfaction. We hope to see you with us again!
Regards,
Gotchyou Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.