Gymbox Avis 

I joined Gymbox Farringdon 5 months ago. At first, I was really impressed by the design and the lighting. The machines and weights looked very high-quality. But after some time, I realised that the cool and dark design actually makes the place feel uncomfortable. It looks great for photos and videos, but it’s not a good environment for working out.

The gym opens at 6 AM. If you go exactly at opening time, you can train peacefully for about one hour. But after 7 AM, working out becomes almost impossible. This is the most crowded gym I have ever seen. I tried going a few times at those hours, but there was even a queue just to enter the gym. It’s almost impossible to find an empty locker in the changing room. And they are still doing promotions and discounts to get even more new members. Sorry, but where are you going to fit all these people? This gym is basically a marketing trick.

I really don’t recommend it. I signed a one-year contract to get a cheaper price, but now I really regret it. I haven't worked out for 2 months because the gym is unbelievably crowded. Even if you go at lunchtime, it’s still packed because a lot of office workers come during their break. I wish I paid double the price and joined a calmer gym where I could actually train comfortably. I totally do NOT recommend this place.

I signed up for an year plan and due to family emergency I have to move out of UK. I requested them for a refund as I didn't use it not even for a single day and they are so inconsiderate and unhelpful that they refused even asking for money to cancel. Never see a company being so insensitive and absurd going to such lengths.

POOR CUSTOMER SERVICE, BREAKING INTO PAID LOCKERS AND CLASSES + PT'S TAKING UP ALL THE SPACE IN THE GYM

I paid for a locker for over 3 months and let's say it wasn't cheap.

After a few weeks out with an Injury. I got back to the gym where I found Gymbox had cut open my lock and taken my stuff out.

They then took an hour to find my stuff and had no clue why it had been broken into. They then gave back everything apart from some sentimental goods. Which they still haven't found. I have waited over a week for them to find it and 2 gym visits. They keep saying they have escalated it to other teams. No one has reached out. And my belongings are still missing. The person on the email has absolutely no emotions to the situation whatsoever.

Really poor gym and poor service.

I signed up to the gym for a year paying monthly. They have the nerve to tell me I can't cancel my membership after they have lost my property and gone into my locker without my consent. Apparently the locker wasn't registered correctly. I don't see how that is my problem.

The staff are rude and obnoxious. When asking even to rent a locker the receptionist was sarcastic and would make remarks.

Half the gym is closed off for classes.

The other half are the IT'S taking up all the space and using multiple machines.

The gym is a shambles. Don't bother.

I have been to Covent Garden which has now shut down and Farringdon. And by far Bank is the worst.

I won't be going back to any Gymbox again after this. This is how they treat customers who have been with them for 8 years on and off.

I had a rather lacking experience, highlighted by unclear communication and issues with cancellations. Although they assured me my subscription was canceled, they still charged me for an additional month. I understand there might have been some mix-up with the cancellation timeline, but issuing a cancellation confirmation only to follow it with a charge seems counterintuitive. When I raised this concern with their manager, they acknowledged the communication was indeed confusing but did not consider it their responsibility.

Reward the long standing members return; not penalise them due to failings in their own system ui/ux for cancellation. And completely ignore their own rules when being made redundant or moving away from available gym locations.

Gymbox used to be a sanctuary of mental health and fitness, now its a run down shadow of itself, with sexual predators in the changing rooms and continuously broken equipment sat out

Had the worst experience with this gym, they are the most disorganised and disrespectful I have ever worked with.

We booked 3 classes for our office staff as a wellness day, and paid already for the classes.

On the day, we arrive to the reception, with only one person there they did not have anyone to show us around, it is a three floor gym so we couldn’t find our way easily.

Then we go to the class, and no instructor shows up, we wait for 15 mins and no one shows up, so I go up to the reception and the person was on the phone, I try to get his attention, but rudely enough he ignores me as if I am not there, he waits 15 mins to look at me and says he doesn’t know the instructor and the person who arranged the classes doesn’t work there anymore …

Overall, HORRIBLE and would never ever step foot in this gym even if they pay me to go …

Respecting customers is key to success … and they don’t have any respect to you whatsoever

THE MUSIC IS FAR TOO LOUD AND SEEMS TO BE CONTROLLED BY THE PTS I HAVE HEARING PROBLEMS AND EVEN WHEN I WEAR EAR PLUGS I CANNOT ENJOY THE GYM I COMPLAINED TO THE STAFF WHO TOLD ME TO EMAIL THE GYM MANAGER WHO SAID THE MUSIC HAS TO BE LOUD AND ADVISED ME TO COME AT QUIET TIMES BUT I ALREADY DO THIS THEY HAD NO CONSIDERATION FOR ME AND MY HEARING ISSUES SOMETIMES THE MUSIC IS OK BUT THEN THE PT COMES ALONG AND RATCHETS IT UP SO ITS UNBEARABLE. I WANT TO LEAVE BUT IM STUCK IN A CONTRACT TILL NEXT SEPT '26.

Where do I start? Towels look like something you wouldn’t even donate to charity- some look like they have been through a mincer and the size of these towels are ridiculously SMALL - not to mention the foul odour , I guess can only come from the fact that the machine is overpacked with towels and not enough space for towels to dry PROPERLY!
Now onto the staff! I would say we have some characters on reception:pretentious, overbearing and RUDE. There’s a particular lady who works there that speaks over her colleagues even if I haven’t addressed her ! It’s annoying at this point! No one responds to emails and when you chase up by calling on the phone (you’re lucky if they pick up btw) they have a nasty attitude and don’t listen. Now let’s get to the classes- only joking! You can’t get to them because they are always full up ! I would give this gym a miss as it is all smoke and mirrors (oh and neon lights) . I am paying for the pretense of the gym. The DJ playlist is subpar and I never ever see the DJ around and the timings are undisclosed. Oh what about the protein machines? What about them they are always out of order , same for the vending machines. Give this gym a few more months and it will be in disrepair - the staff are incredibly lazy to maintain customer service . I will say the instructors for classes are really lovely but the front of house staff are TERRIBLE. They stand around speaking about other customers - don’t they have a staff room for this? Gym floor needs to be much bigger than what I am paying for . I have had better workouts and could access a class with cheaper , no contract gyms such as PureGym and The Gym and they both were 24 hours 🤷 To put it perfectly , it’s like having that one friend who you know is infamous for not attending meet ups , letting you down- only thing is you knew they were never coming! Overhyped and oversubscribed!

Went here with a friend and liked it, then I signed up for a membership. I went one time on my own for the first time, and was shocked to see how "cruisy" the gym was. I was followed and flashed.

I sent a cancellation email as per the conditions and TOS due to "distance selling" regulations for online contracts you have the right to cancel the membership if you are unhappy with the service within 14 days. As per Gymboxes TOS they will adhere to this if you have only attended once.

Gymbox sent me an email essentially saying as I had previously come with a friend as a guest pass that they don't think I can get a cancellation. I then called up the head office and spoke to a lady, who again, tried telling me that i probably won't be able to cancel my membership, this was AFTER I explained how I was essentially sexually assaulted on my first visit. She disregarded this, and I was so shocked by her reaction that she was more concerned about forcing me to keep my membership that she didn't even acknowledge the seriousness of the incident I experienced.

I promptly stopped her out of anger, and essentially said, excuse me, why are you disregarding the fact that I experienced a form of sexual assault on my very first visit, this is predominently the reason for me cancelling. She suddenly went sheepish due to the anger in my voice and then said she will do her best to cancel the membership.

They eventually did cancel my membership and sent a generic corporate statement but overall it was an absolutely disgusting way to treat a customer that experienced something like this. This was head office also fyi.

I have since received about 1000 emails on an almost daily basis trying to get me to rejoin by their spammy system. I'd only consider it if I were giving an ACTUALLY free trial these " free for x months" is a scam because yes you get a month free and don't pay anything, but THEN you are locked into a 12 month or 6 month or 3 month contract. It doesn't deduct the free months for the term of your contract.

Unfortunately these kind of tactics work on most people which is why they are used, but it's important to read into the reviews of a company first and see why they are so poorly rated and how poor customer service can really negatively affect a company. It's no surprise Gymbox are coming across desparate recently to get new people in the gym due to their reputation going down the gutter.

People openly having sex in the showers, doing things in the steam room which is on the way to the toilets etc. Criminal.

Avoid at ALL costs.

Poor customer service. For the amount you paid monthly I would expect a better response time.
In the automated email they said 5 working days, I have waited longer than this for a response.
They easily want to take your money to sign up to membership, but aftwr that there isn't any care.

I wouldn't recommend using them. I thought it would be great as it is local to where I work, but the lack of customer service support has let thr gym down incredibly.

I get better value from The Gym group and their gyms are incredibly new, good equipment and you pay a fraction of the price.

The Gymbox at Elephant & Castle is excellent. The facilities, the classes, the personnel (thank you Tin, Amber, Rianne, Jack and Darron and everyone that I’m forgetting their names as well as the kindest cleaners!), the teachers (thank you Maria, Min, Marga, Michaela, Alison, Jason, Abdul, Paul, Teresa, Beko, Flavio and Florin!) as well as the lovely person on helpdesk named Joel. The only reason why I’m putting a 4/5 is because it’s the gym management’s policy to not advertise annual deals to existing members but only to new customers, so long-term loyalty isn’t rewarded equally as a new membership. Also the 4/5 reflects my gut feeling (out of my long experience in hospitality) that management might have the gym and online support slightly understaffed. So, my suggestion for a 5/5 to the decision-makers: You have the best employees and the best teachers, guys — give them ALL the support and extra hands that they need!

I have signed up to GYMBOX in April this year. So far an enjoyable experience if you go as soon as it opens at 6am. Morning are very quiet and you can use most of the machines without any wait or finding a replacement for you workout.

I initially signed up to Farringdon as I was waiting for Finsbury Park to open. Farringdon is big and lots of machines to use.

GYMBOX marketing is really good because why have they marketed Finsbury Park to be amazing, top notch facilities with cold plunge, protein shake machine (which initially people were told only founder members would have access to this, its a lie, everyone has), free coffee but most of the time like 99% none of this works and its out of order. The 3D plan made it seem such a massive gym with lots of space but in reality it isn't.

Overall, GYMBOX is a nice gym, bit of loud music if you are not used to it and nice people. Facilities could improve.

Incredibly deceptive marketing - signed up for the 2 month free offer, went to the gym once to try it out, staff charged me for the whole year

Gymbox cancellation policy is very unfair, I have to relocate overseas for work unexpectedly and the only way I could cancel my membership was to pay a £237 penalty fee. This is very harsh for an extreme change in circumstances. The customer services were totally inflexible despite complaints and it took a long time to even get a response after the initial cancellation request. I can see now that lots of people on here have had a similar experience.

In my time at gymbox i was using Finsbury Park and Victoria. Finsbury park equipment, recovery facilities and pilates studio are great but the space is an issue when there are classes on in the functional area. The class booking platform is also a nightmare even if you set an alarm for when they are released it crashes so it’s really hard to book on.

Victoria class booking is easier and space not as much of an issue. It is however very smelly.

DO NOT sign up to these people ! Whatever u do don’t sign! They are the biggest scammers going! They will delete your emails between the 2 of you. They will use different account to take money from you. Even if you’ve sent them medical evidence to show you can use the gym they will still scam you

STAY AWAY FROM THIS GYM!!!!! They will try in every way shape or form to scam you. Most unprofessional managers.

Great gym with awful reception and customer service staff.
Tried to resolve the issues i had but my emails are just being ignored. Bradley who was in touch with me re the membership before i joined and insisted to book via the link he sent and not on the website as I was going to even found time to call, but as soon as I joined just keeps ignoring my issues, as well as other ealing emails. Decided to call the gym but the receptionist just said she has no time to talk and started shouting and interrupting me when i was trying to resolve the issue and explain the situation. When i asked for her name she said she already introduced herself when she picked up and refused the repeat her name despite my several requests to repeat her name.
Nonsense, have not experienced such an attitude for a long time now. The front desk staff really needs proper training

Very disappointing experience. Confusing communication with cancellations - they confirmed they cancelled my subscription but then took payment for another month. I appreciate that there may have been confusion the dates for cancellation but why send confirmation for cancellation in the first place? When I brought this up to their manager, they basically told me that they agree the communication was confusing but it’s not their problem.

GYMBOX Old Street is the worst gym I’ve ever paid for. £92 for a month for one branch and the standards are appalling.
• Plates left out from the day before with no staff accountability.
• Doors not opened on time. This year alone my fiancé and I have been turned away four times because staff showed up late.
• Disgusting maintenance. I found a mushroom growing in the changing rooms.
• Yesterday I overheard a receptionist tell a member his email hadn’t been answered in 5 days because they receive “over 3,000 complaint tickets.” Absolutely disgraceful.

There is no professionalism, no care for customers, and no consistency. Pure Gym offers a better experience for a fraction of the price, because at least you can rely on it opening and being usable.

I’ve raised multiple complaints, nothing has changed. Avoid this branch at all costs.

Overall, I like gymbox E&C. The classes instructors are great - especially the calisthenics ones. Music is too loud, though, very often. This could be improved. I want to be able to hear my own stuff on my device