Gymbox Avis 

I would like to raise a concern about the management at Gym Box Westfield. The changing rooms were swapped during my visit today.
When I arrived at reception, I was not verbally informed that there had been a swap in the designated changing rooms. As a result, I attempted to enter the male changing room and was stopped by a cleaner, which was both confusing and inconvenient.
Furthermore, in the middle of the training session at approximately 11:15, reception staff interrupted everyone to inform us that we needed to switch changing rooms again. This disrupted the session for all attendees and caused unnecessary inconvenience, especially as the changing rooms had not been cleaned again prior to the switch.
I believe this situation reflects poor communication and organisation. Clear and timely information, along with proper preparation, would help avoid such disruptions in the future.
I hope this issue will be addressed to ensure a smoother experience going forward.

Been a member for over 10 years and the standards are slipping significantly e.g. went yesterday and noticed a 50kg DB by the cardio section which has been there for a week, a set of 10kg DB by a leg extension left there and was still there the following day. A pair of shoes in the changing room haven't moved in over a week, 3x wet dirty underwear in 3x separate showers? Plus hot water is questionable and sauna has out of action for several weeks with no responses from management.

Recently heard they are removing the ring next week as well - I'd look elsewhere

£2,000 stolen from a locked locker. Gymbox's own security failures made it impossible to catch the thief.

On 11th February 2026, £2,000 worth of personal belongings were stolen from my locked locker at Gymbox Westfield. My padlock was bypassed, pointing to organised, targeted theft.

When I reported it, it took Gymbox 6 days to respond to my email. The police opened an investigation but told me they needed Gymbox to provide CCTV footage and a facial image of the suspect before they could proceed.

Here's where it gets worse. Gymbox reviewed the footage and confirmed that the individual had entered using completely fake details through the online sign-up process. No photograph was taken at entry. No ID was checked. This is despite Gymbox's own Terms and Conditions stating that all visitors are required to have their photo taken or provide valid photo ID. None of this happened.

The result? The thief is on camera but cannot be identified. The police case is a dead end. And the only reason is because Gymbox didn't follow its own entry procedures.

It gets worse still. On 27th February, over two weeks after the theft, a friend of mine entered the same Gymbox on a trial pass without being asked for a photo or any form of ID. The same security gap that allowed the theft is still wide open.

I raised all of this with the branch manager, who was initially cooperative. I set out the facts, explained which of their own policies had been breached, and requested £2,000 compensation, an amount that falls within Gymbox's own liability cap.

Gymbox's response? They cited a blanket clause saying they're not responsible for theft of personal property. What they failed to mention is that a different section of their own contract says the opposite, that they accept no responsibility unless proven to be caused by Gymbox's negligence. Their own contract contradicts itself.

Since then, I have sent multiple follow-up emails. The responses have either been weeks late or non-existent. It has become clear that the strategy is to ignore the issue until I give up.

If you're a Gymbox member, I'd strongly advise you not to bring anything valuable into the gym. Their entry verification procedures are not being enforced, there are no warning signs about theft in the locker rooms, and if something does happen, their approach appears to be to deny liability and wait for you to go away.

Imagine you get an email literally stating “refer a friend by the end of the month and you get a free month”. I refer a friend using my code and following all the right methods to refer a friend. And then getting a message saying “sorry the deal is over”. You are literally scammers and she’s cancelling within 14 days, and I’m definitely out. Treat your customers like dirt, nice

Gymbox increased my monthly payment without my knowledge.

I signed a contract for an annual membership, with a pre-agreed monthly payment that was part of the lock-in 12-month period. This month I checked my direct debits and Gymbox had deducted more money from my account than I had agreed to in the contract.

They defend this decision by alleging they had sent me a warning email 2 days before the debit date—they never did. This is absolutely appalling service, showing a total lack of transparency and disrespect for the customer. This increase was never brought to my attention nor was it part of the original agreed terms.

I was never notified of the change. Nor was I informed of this increase in price when I signed the contract. They have decided to increase it without my knowledge. That's totally unacceptable.

I will never have a membership with Gymbox again and I'll make sure to tell my friends and family to do the same.

Aside from being a smelly, ogling men’s gym that’s overpriced and not properly cleaned, they ignored my cancellation email. When I cancelled my direct debit, they set up a new one without authorisation and continued taking £94 a month without my consent. And no, I was not locked in to a contract. So yes, this is 100% unacceptable — in fact, it’s stealing.

Very disappointed with GYMBOX and I’m on the verge of cancelling I’m shocked at my experience today somebody has stolen my property and it’s not the first time the gym is fairly clean but half of the showers are broken the Sauna isn’t even working consistently the towels they provide smell and half of the time u go for a shower there’s no shampoo or conditioner and if u go to the gym after 4 u will wait 10 -20minutes for almost any piece of equipment you need to use even cardio machines are all busy and booking any of there classes is a myth as it’s fully booked in minutes so what is the point in staying at a gym with poor customer service and people who think it’s funny to mess with somebody that has a long term health condition I urge you all to steer clear of this place I’m referring to the Ealing gymbox.

Sloths. Even sloths manage to complete what they are supposed to do.
From gym staff to managers to general managers to CEO. All of them are money oriented, self-centered. Complaint center is only on papers, no pays attention and there isn't a department that can resolve issues or listen to members ie customers. If you pay more you may get heard otherwise keep raising support tickets and queries. No-one literally, no-one will get back to you. You raise a query on the social media platforms, no one will pay attention to your comments Unless they are good ones. Cheaper gyms are rather better than this company. They hire staff who can model better, go around in the gym like a celebrity but do F* all. I would have given a negative scoring if allowed. Being a member for the past 5 years... this company has gone downhill in terms of customer ie member satisfaction.

I signed up to Gymbox in June 2025 on a fixed minimum term contract. At the time, the Terms & Conditions clearly included a clause allowing members with more than three months remaining to terminate early by paying 50% of the remaining balance.

Midway through my minimum term, Gymbox quietly removed this clause from their Terms & Conditions in December 2025. When I attempted to rely on the early termination option that formed part of the contract I originally signed, I was told it was “no longer available”.

Instead, I was offered a much more expensive “early termination” calculation that involved retrospectively repricing my membership to a higher short-term rate and charging the difference. In my case, this meant paying more to leave early than simply continuing the contract until the end.

There was no clear communication to me that a key financial exit clause had been removed during my active minimum term. Only after querying it was I informed that the T&Cs had changed.

Regardless of the legal technicalities, this feels like a stealthy and unfair way to alter the financial terms of an ongoing contract.

If you’re considering joining Gymbox, make sure you download and keep a copy of the Terms & Conditions on the day you sign up. They may not be the same a few months later.

This is the worst place to try any membership. I Clearly stated my intentions to cancel during my trial period. Only 2 weeks during the 2 months trial and I knew they would put me on a year contract if I didn’t cancel. I CLEARLY made an email request to cancel an they replied with another email ignoring my request asking for another reply to confirm my cancellation and Now I’m being charged £200 and put on a contract that I did not sign up for. IVE been emailing and emailing and nothing yet. My charges are just gonna get accumulated. I’ve contacted by phone to one of the Gymboxes and they said the only way is by email. How are they ignoring my clear request and want to charge me money for somewhere I havnt even been going to. I’m very disappointed and have not heard back any communication from them for 10 days. And then they will charge me more money when my intentions are clear.

I'm not usually one to leave reviews but I've been a member of July 2025 and I do not recommend this gym whatsoever!! Their customer service is so bad, I've been trying to get a hold of someone for over a week and a half now. I've called my branch multiple times but they don't deal with membership queries. I've attended better gyms for a fraction of the amount I've been paying. On top of that the facilities are not worth it. The sauna was out of bounds for months and only just started working this week again.

They keep offering more and more discounts for new members, whilst the gyms are already over-crowded. So depending on when you joined, you could be paying more for your membership than others and just be getting a more and more crowded gym. They need to open more gyms to alleviate the crowds.

Gymbox Westfield has been a huge letdown. There’s a continual lack of hot water in both the showers and sinks, which somehow keeps happening with no real fix in sight. On top of that, the sauna has been out of order for over two months — one of the core facilities people actually pay a premium for.
What makes this worse is the complete lack of accountability: no reimbursement, no compensation, not even a meaningful acknowledgment to members for losing access to essential facilities. For a gym that brands itself as premium, this level of service is unacceptable.
Paying full price for half the experience. Do better

Hello. I hope that Head Office will respond to my email, because the manager of Gymbox doesn't care at all about the problems of this gym. Everyone I talk to at Gymbox is dissatisfied. Unfortunately, Gymbox is not like it used to be and has lost its quality and prestige. And I think the problem is with the manager of this branch, because I spoke with people who are members of other Gymbox locations and they don't have problems like we do.

One of the issues that has prompted me to send this email now is that the shower and bathroom area has a very strong smell of sewage and feces. The dispensers for shampoo and conditioner are broken and don't work properly. The equipment on the gym floor is not properly secured to the ground; it shakes or doesn't work. The gym environment is cold on some days. The sauna has not been working for more than two months, which is very bad.

I spoke to the reception staff, but they answered rudely and indifferently, saying 'that's just how it is and nothing can be done,' and I asked them to inform the gym manager, but I didn't get a proper response.

I want a full refund for the months I have been coming because I am completely unsatisfied with the service and the gym. And I will keep following up until you respond to this email.
(Gymbox westfield white city)

I cancelled my Gymbox membership in July 2025 under the 14-day cooling-off period having never attended the gym. This was very difficult to do. This was confirmed in writing by Gymbox support, including confirmation that my account was cancelled and that a full refund was being processed.

Despite this, I am now (6months later) receiving threatening payment emails claiming I owe them money and it will be passed to a debt collection agency. I also phoned Gymbox in December and was explicitly told my account was closed with no outstanding balance.

The fact that these demands are coming from a no-reply email address makes it even more frustrating, as it prevents proper resolution. I have had to reopen the original support ticket to dispute a “debt” that clearly does not exist.

This has been a stressful and entirely avoidable experience caused by poor internal systems and communication. I would strongly caution anyone considering joining to keep written records of everything and check cancellation confirmations very carefully.

UPDATE: Gymbox have still not responded. Despite written confirmation that my membership was cancelled and refunded in July 2025, and despite being told by phone in December that my account was closed with no balance, I am continuing to receive threatening payment emails from a no-reply address.
I have email repeatedly, called twice and visited the gym in person. Each time I was told the issue had been escalated to a manager. No response has been received, despite automated messages saying they will respond in 5 days.
This is extremely concerning behaviour for a large company and I have contacted citizens advice and trading standards.

UPDATE:
Over two and a half weeks on, after another visit to the club, two further phone calls, and a formal complaint email (which triggered only an automated response stating “A member of our team will reply within 5 working days”), I have still received no response whatsoever from Gymbox.

Instead, I have now received yet another threatening email, stating this is my “last chance” to pay a debt that does not exist.

Staff at the Finsbury Park Gymbox have told me in person that this is caused by an automated system and that no one locally seems able to stop it or provide a proper written response. That in itself is deeply concerning.

There has been no explanation at all as to how or why I am being pursued six months after Gymbox confirmed in writing that my membership was cancelled and that I was entitled to a full refund.

This has been an extraordinary waste of time and energy, entirely caused by Gymbox’s internal failures and lack of accountability.

UPDATE
It turned out Gymbox owed me a significant amount of money as they had failed to refund my joining fee etc and not cancelled my DD. After another few weeks of irritating emails I got my money back.

I've been a part of this gym for a few months and have an ongoing direct debit. Since 1st Jan 2026, I have been locked out of the gym for over two weeks due to an unsettled debt. I've spoken to my bank, who confirmed that I have an active direct debit, funds in the account and that gymbox did not request the direct debt. Therefore, the reason I cannot access the gym is due to an error with gymbox, who did not take the scheduled payment. I was also charged an additional £8 fee. I've emailed membership services to resolve. Who has taken over 5 days beyond their SLA to respond. The ticket was marked resolved without explanation. I have no idea if the issue has been fixed or if this issue will happen again next month. I understand that this has probably been a technical error in their system. However, the resolution to the problem from membership services has been shockingly bad. Resulting me being locked out of the gym for 2 weeks, which has cost me £67.5 for nothing. I do not recommend this gym, overall the quality of customer service for the price is insanely bad. There are much cheaper gyms in London for a third of the price, with much nicer staff. I will be cancelling my membership if the membership services team ever responds to an email.

Gym is good if a bit busy. But their customer service is a joke, not getting back to you for 5 business days and then sending an automated email which does not answer your question and closing your ticket.

I would expect better for how much it costs.

I tried out Gymbox Westfield for a month (make sure you cancel on the same day as signing up if you want to do this as they don’t make it easy). I was looking for something to bridge the gap between my previous Crossfit training and using the local PureGym. This is what I found….

Pro’s:
- A much more varied and ambitious range of classes than most gyms
- A decent rig for calisthenics training
- Generally friendly gym goers and a pleasant enough training atmosphere

Con’s:
- Classes often cancelled or merged with outside trainers of very variable quality and reliability, one yoga class approaching dangerous!
- A very poor range of functional fitness equipment and hand held weights, especially those sizes typically used by women.
- I’m all for a bit of 90’s nostalgia, but the blanket “Lad Culture” branding that Gym Box seem to love would be best left in the past.

My verdict – Was Gym Box worth nearly 4 times my PureGym membership – sadly not. If you want good quality coaching and structured classes pay the small amount extra to join a specialist Gym, if you want to slog it out on machines and free weights join your local budget gym. This halfway house did neither one nor the other well and was sadly disappointing.

Westfield White City Based on my experience, I did not feel safe at this gym as a woman!

I am sharing my personal experience because it had a serious impact on me and may be relevant to others.

On 18 December 2025, while training at this gym, I was verbally and physically abused by another male member. I was extremely distressed and frightened. During the incident, I was subjected to sexually degrading and gender-based verbal abuse. My friend stepped in to protect me and was punched in the face.

What affected me most was that, during the incident, no staff members, including personal trainers or management intervened. After the incident, I was not sat down by anyone from senior management to check on my welfare or to take a formal statement. At the time, we believed the male involved would be banned and that the matter would end there. The lack of follow-up left me feeling vulnerable and unsupported.

Following this, both my friend and I were banned from the gym. I was not asked to provide a formal statement, and I was not given an explanation of how the decision was reached. This made me feel unheard and dismissed. I have not had any response from head office.

As a woman, this experience left me feeling that my personal safety and wellbeing were not prioritised. Seeing the situation unfold without meaningful support is something I found deeply upsetting and will not forget.

From my own experience at this gym, I am aware that other physical altercations involving male members have been handled differently. This contributed to my feeling that the response in my case was inconsistent.

Additionally, based on my experience as a regular member, the sauna has been out of use for a long period of time, and there are frequently multiple machines out of order. While separate from the incident, this added to my overall disappointment with the gym.

I am sharing this as my honest experience. If you are a woman considering training here, I would encourage you to carefully consider whether this environment would make you feel safe and supported.

Still no response from customer service after asking for to cancel, even offering to pay the early termination fee.

Strongly recommend not to join this gym, 100 pound a month , give or take and there is no membership customer service of any note

3 times !!! each time waiting more than 5 working days