H2oaquatics Avis 

Had a heater failure which is a major emergency in my hobby & H20 (Rachael) was so helpful & got me back on track very quickly .

Highly recommend, great customer service .

Have been delivering to H2O now for just over a year. Always greeted with a friendly face, and always good to have a catch up about the new aquatics and tech available. A very friendly and knowledgeable shop.

I've used H2o for over 2 years now and i wont shop anywhere else, the level of service is amazing and Rachael always goes above and beyond. My go to place for anything salty.

Brilliant customer service thank you very much, had an issue with a heater Rachel couldn’t have been more helpful and I received a replacement in the post the next day.

I’ve only ordered a couple of things from H2O aquatics over the last few years and had great service every time. Last week every fish keepers worst nightmare unfolded my tank failed and oh my god the support that Rachel has shown me has been out of this world, nothings been too much trouble, help and advise in abundance, orders placed and delivered next day to get me back up and running. If only the world had more Rachels in it we would all be better off. Thank you H2O and thank you Rachel

Could not fault the helpfulness and knowledge of Racheal . She went the extra mile in the advice she gave . And was just Brilliant

Couldn’t recommend a better aquatic shop.
After months of contemplating whether to upgrade my tank and equipment I finally decided to go with it, Rachel was there over the last 3 months on hand to answer any questions at any time of day,I’ve never had customer service so good, I genuinely couldn’t suggest anywhere better. H2O will be my go-to from now on.

Absolutely thrilled with H2O Aquatics! Their selection of marine fish, corals, and equipment is unparalleled. The quality of their products is top-notch, and their knowledgeable staff are always ready to offer expert advice. From the moment I walked in, I was impressed by their commitment to customer satisfaction and their passion for marine life. The health of their fish and corals is a testament to their dedication and expertise. Whether you’re a seasoned aquarist or just starting out, H2O Aquatics is the go-to destination for all your marine needs. Highly recommended!

Certainly a step above the rest! H2O stocks a lot of products that can't really be found elsewhere in the UK which is one of the reasons I chose them. However, despite getting these items I continuously return for my regular items that could be found elsewhere. As whilst these items are found across the internet, the level of service is not. By my own admission, I'm certainly a needy customer and will often call with certain requests or timeframes that are likely annoying. Regardless of this, H2O is always very accommodating with this along with being extremely friendly on the phone and will often explain anything at expense of quite a bit of their time. This is a breath of fresh air from other places where you can be made to be feeling like a notable inconvenience. Nothing is too much trouble and Rachel has been kind to me with every order - sometimes throwing in freebies which is appreciated highly. A lot of respect here, seriously.

Can't recommend H2O enough, shame I don't live nearer to come and visit in person.

Ordered some items off this company after being ripped off by another company. There was a slight delay which was caused by a carrier sending item back. This company then resent it at their own cost. The communication was first class and I was delighted with the service received, and I will definitely use the company again and I would thoroughly recommend.
Many thanks

One stop shop with lots of inventory, if you are setting up a new tank or making upgrades than look no further. Basically I have found everything I needed in here. Great communication from Rachel before I traveled to UK from Istanbul and everything was in order for the pick up. Thank you very much again 🙏🏻🙏🏻🙏🏻

In my opinion negative feedback is more important than positive. When things don't go to plan I want to know how they are handled and whether the resolution is swift and easy.
With my particular experience I found H20 Aquatics to be particularly difficult to deal with, like others have stated I felt that the requests from a customer point of view were being made more difficult than they needed to be by H20 Aquatics.
My gripe revolves around the request to cancel part of an order when I decided that I would prefer not to wait for what potentially could be a delayed delivery due to not having an item in stock. I requested a refund for this part of the order, initially this was met with opposition stating that this would be difficult due to my payment method. The email conversations continued in what could be considered as an argumentative way, much like previous reviews would suggest, and I felt inclined to seek resolution by involving the payment provider. I have now received the resolution I asked for but not without a parting email from the team at H20 Aquatics.
I feel that this situation could have been concluded in a much more customer centric fashion. In fairness if the team at H20 Aquatics had merely replied with a "sorry for the inconvenience, we will process the refund for you" I wouldn't be leaving this review.

their after sales are just amazing and they have everything you need, add to that international shipping with a good price. Simply H2OAquatics will always be my first choice

Placed an order for an item that had to be ordered from Germany, Rachel keep me updated with progress report and when there was a slight niggle with the couriers solved it quickly, often emailing me out of hours, Great service, thank you

Plenty of stock to choose from. Easy ordering system and super fast delivery. Great all round. Will be back.

I dealt with this company some years ago and had a very positive experience. I have been into marine tanks for many many years, in the old days when it was recommended to go to the seaside and collect buckets of seawater, still cant believe I actually did that!!!

Through circumstances (Divorce) I had to leave my beloved Red Sea reefer behind, not my choice. Now 2024 and I am lucky enough to find a lady with the same interest and am now happy. So, H2O Aquatics? I wanted to get back into it again and my first choice was H2O Aquatics, I was not disappointed. My first point of contact was Rachel. What ever this lady is being paid would never be enough, trust me. I wanted to start small to get into the hobby again so I ordered a Red Sea Nano Peninsula before jumping back into a much larger tank. I called and spoke to Rachel and let me tell you she was and is so incredibly Helpful, reassuring and a one to one client relationship that means that you are talking to a real person giving a one to one service. She has the ability to take on mess up's (polite translation) on my behalf with finding i've either doubled up or found a better product. I must have seemed a real pain to deal with yet I get the impression it's never a problem (I probably was). I don't mind spending good money on good products and good suppliers. H2O have been fantastic and would continue to deal with them and can't sing their praises high enough. Rachel works incredibly hard and when ever I call it's always a friendly greeting. Delivery is great and with a website where you can track everything from door to door. Quality of service is a rare thing nowadays but this company is at the top of the tree. Well done to you all and I look forward to dealing with you in the future. Thank you for all your help.

Submitted a price match request on the off chance they'd match the price of one of their competitors. Got an e-mail back stating they won't because the product isn't in stock at the competitor (though will be within a few weeks). Pointed out that I'm not sure what the point in their price match service is if the product has to be in stock at the competitor as I might as well just go to the competitor, and that cop outs like this just put the customer off.

Ended up in a multi e-mail exchange where the member of staff (presumably the owner given they were still replying after 10pm at night) was just astoundingly arrogant and they decided they'd rather just argue and insult me.

The worst part is at one point they mentioned they had a sale for 12% off which would've allowed them to answer my initial price match query with "yes we can do that due to our current sale", but they seem more interested in arguing with people than succeeding as a business.

Update: Given they've responded I realise I could address their points and point out the problems with them one by one, but last time I did this they kept emailing me for hours and hours, so instead I'll keep it simple:

Would you ever trust a company that doesn't understand GDPR, that posts grossly misleading heavily edited subsets of private email conversations with their customers, hides behind irrelevant T&C's and harasses you for ages afterwards?

Yeah, I wouldn't either.

Update 2: ....and they keep going. So here we have it, on full display, reiterating my point that they seem to be more interested in arguing with customers than running their business. There's a word for people with this condition; psychopaths.

Just need one word to describe the service. 'Brilliant'. Rachel is such help. Everytime i asked for sepcific items, she went above and beyond to try get for me if not in stock and gave good advise where needed. I feel like this little store has every product you need which you would otherwise find diffciult to obtain elsewhere. Several brands available and delivery of items if ordered online arrive the next day. Great Service, will always go back for any items or even queries. Always nice to have a lovely chat with Rachel too whenever i pop by. Thank you for the service as always!

Well, what can I say about H2O Aquatics apart from what a brilliant, professional and pleasant company they are to deal with. After being absent from the hobby for over 25 years, I had the urge to get back into the reefing hobby once again. However, I was somewhat daunted by the advancement of the hobby, especially in terms of the plethora of high tech equipment available. Thanks to talking to Rachel all my fears were dispelled and she was able to give honest advice on choices of equipment available. My latest conversation with Rachel was advice on dosing pumps and I found her to be very knowledgeable in this field.She was able to advise me on the merits of each brand and what was adequate for the task, but I always stand by my mantra of “buy once and cry once” and decided to spend the extra for a premium product. Overall, I am glad I’ve found this company and the experience and level of service is second to none. I will continue to support H2O aquatics and recommend them to my reefing friends.

Excellent customer service, the product i ordered was slightly delayed due to supplier issues but I was kept up to date by a lovely lady called Rachel. Would definitely recommend and will use this company for future purchases. Damien