If i could give 0 stars, I would. Wish I would have checked their reviews before my purchase. They did not get my address correct the 1st time they tried to deliver so it was returned. I had to reach... Voir plus
L'entreprise a répondu
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Nothing went wrong. I just did not order after reading all the negative reviews. The main give away was that you do not offer a free refund policy. Most businesses offer this when they know that the... Voir plus
L'entreprise a répondu
I purchased 3 short sleeved shirts from this website BEFORE I read these reviews. After reading the reviews I was concerned that I had wasted my money. I purchased the products on 2nd August 20... Voir plus
L'entreprise a répondu
Item is nothing like depicted one, it's very poor quality. Before anyone buys from halarye, read all the other reviews, they have been ripped off too.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We focus on classic styles and are committed to manufacturing high-quality products.
Coordonnées de contact
1,6
Mauvais
70 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Faulty Goods Twice
Disappointing. Was sent faulty goods. Customer service was not initially helpful. Had to push to get a refund, postage was not refunded. Would not use again.
27 août 2024
Avis spontané
Réponse de Halarye
Dear DB,
We are truly regretful about your recent experience, especially concerning the subpar quality of the goods you received. It's disappointing to hear that our initial customer service interaction fell short of your expectations, particularly around the handling of your refund process. To address these shortcomings directly and make necessary improvements, we kindly request that you share your detailed order information with us. Our team is currently conducting a thorough review of both product quality control measures and our customer service protocols, striving to refine our return policy and overall support procedures.
Your valuable feedback is instrumental in driving these enhancements and ensuring a more satisfactory outcome for future interactions. While we understand the current situation may have soured your view of our services, we hope for the opportunity to demonstrate our commitment to excellence and earn back your trust through improved performance.
Halarye Customer Complaint Team
complaint@halarye.com
Products not as described on website
My first mistake was not checking here for reviews! I ordered 3 items 1.A linen blend shirt which had no linen in it as described, 2.XL overalls that were far too small and 3.XL sweat pants that were far too big. I sent photos to explain that what I received was not as described and now they expect me to pay shipping due to their errors Or accept a refund. Here's the extract of their email: Alternatively, you can consider our non-return options: we can provide you with a 30% partial refund ($39) or a 50% gift card of AUD 65 to be used for future purchases on our website.
Considering I spent $129.59 I believe this to be unfair and indeed a scam as Halarye make money either way and the customer is out of pocket. I'm currently progressing with paypal disputes on the matter.
UPDATE - Australian buyers beware - return address is in the US and greatly exceeds purchase costs. They do not give you this information of course. This company knows the costs to return and scams you as a result. FYI Paypal can't help without you returning the goods even though they made the mistake in sizing\manufacturing. BEWARE !!
8 août 2024
Avis spontané
Réponse de Halarye
Dear Valued Customer,
We apologize that the item fell short of your expectations. We are also sorry for how you feel about our products' size. Because each of our product has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
Regarding the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical. We suggest you and other customers to forward the order ID and email chain to our customer complaint team to have the problem resolved if the support team's solution is not satisfactory.
We strive to improve and provide the best possible service to all of our customers. If you have any follow-up questions, please feel free to contact us at complaint@halarye.com.
Best regards
Anfang Juli habe ich dem Support…
Anfang Juli habe ich dem Support geschrieben, dass ich die Ware retournieren will, weil sie nicht den Abbildungen entspricht. Was dann folgte war ein sehr sehr sehr langer E-Mail-Verkehr (mit den Erfahrungen die hier bereits beschrieben wurden). Letzten Endes habe ich dann die Ware zurück geschickt (mit extrem hohen Rücksendespesen). Jetzt kommt aber der Höhepunkt: Am 7. Juli 2024 ging die Ware zurück - bis heute (26.8.) habe ich noch keine Rückmeldung geschweige denn, eine Rückzahlung. Ich vermute mittlerweile eine Betrugsmasche dahinter. Finger weg davon!!!
Nachtrag: Das gelt ist jetzt pronto eingegangen, nachdem ich erneut nachgefragt habe und diese Bewertung gepostet hatte. Vielleicht eine gute Strategie für alle die dieselben Probleme haben. 👍
26 août 2024
Avis spontané
Réponse de Halarye
Hallo,
Bitte entschuldigen Sie aufrichtig die Unklarheiten, die bei Ihrer Rückerstattung aufgetreten sind. Bei der Inspektion stellte ich fest, dass die Verzögerung der Rückerstattung auf einen Fehler des Mitarbeiters zurückzuführen war. Wir entschuldigen uns für die Unannehmlichkeiten. Ihr Feedback wird aufgezeichnet und zur Validierung und Weiterentwicklung an das entsprechende Team weitergegeben.
Wir haben mit dem Rückerstattungsprozess begonnen und unsere Finanzabteilung kontaktiert, um die Rückerstattung zu beschleunigen, damit Sie Ihre Zahlung früher erhalten können. Sie sollten damit rechnen, innerhalb von 1–5 Werktagen eine Antwort zu erhalten.
Die Geschwindigkeit der Rückerstattung hängt jedoch von Ihren Kommentaren ab. Solange Sie sich per E-Mail an unseren Kundenservice wenden, werden wir unser Bestes tun, um das Problem für Sie zu lösen. Vielen Dank für Ihre Geduld und Ihr Verständnis in dieser Angelegenheit.
Wenn Sie weitere Fragen oder Bedenken haben, können Sie sich gerne an uns wenden.
Aufrichtig,
Big scam !
Big scam ! I ordered a cap that never arrived, delivery says that the package is lost , I sent a message to halarye to be refund but they won't for sure !! Fully disappointed!!! Don't order !!!!
12 août 2024
Avis spontané
Réponse de Halarye
Hello,
It is verified that the support team kindles requested you to contact the post office to receive the parcel in case of further delays. But we haven't heard back from you since then. Additionally, there was no request for refund in your email.
Now the parcel has been returned to carrier's depot and disposed of. So we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards
The clothing I received was nothing…
The clothing I received was nothing like the photo in the ad. I received two items which were prints on polyester what the **? bro! Ripping people off and false advertising. I hope this business fails as it seems to deserve.
Bad products from what I seen not what they advertise. They fool you with images of different clothing and send you budget product.
They sent me rubbish and that's where their clothes went into the garbage! This is theft because many have said they didn't the items they thought they were getting. Halarye I hope that I hope that all the you've stolen from people get taken from your children mouths then you might realise what it feels off to be ripped off! Theives!
9 août 2024
Avis spontané
Réponse de Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards
Ordered from here
Ordered from here. Items look nothing like the picture. The designs look blury and faded. Fit is not as on the website
29 juillet 2024
Avis spontané
Réponse de Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
I placed an order after seeing a ad on…
I placed an order after seeing a ad on Instagram. The items I received were different styles than the ones pictured in the ad. They took weeks to let me know how to return the items. In the end I lost $34 on shipping costs.
29 juillet 2024
Avis spontané
Réponse de Halarye
Hello,
We apologize that the item and the return process fell short of your expectations. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Again we apologize for the inconvenience. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
complaint@halarye.com
Great product and service
After I chose the wrong size they were very helpful. I was offered a discount on my order or the option to return it. I returned my items and they exchanged them for a smaller size with no hassle. Happy with the service and products I recieved.
23 juillet 2024
Avis spontané
Absolute Scam
Absolute Scam
I have had to start an enquiry between the UK Parliamentary Commitee, US Representatives and the Chinese Manufacturers.
I have been refused both a refund and a delivery now. So I will be contacting my bank today to reverse the charges. It has now been two months and they keep refusing to deal with the logistics issues. Seems like they paid Yodel off to pretend to attempt a delivery and then since they've simply refused to send ne anything.
They won't be a company for much longer. The're details have also veen given to Perogi & Scammer Payback.
1 juin 2024
Avis spontané
Réponse de Halarye
Dear customer,
We are very sorry to learn that you were dissatisfied with our service. We understand your disappointment and frustration and express our deepest apologies for the inconvenience you have experienced as a result.
We clarify that we have delivered the goods. As for the reason why you haven't received the package, we still don't know. We need some time and cooperation with different sides (including you) to investigate clearly. However, this process has led you to misunderstand that we paid Yodel to fabricate, we are saddened by this but also want to clarify that we did not do such a thing.
We are committed to investigating and solving your problem. To speed up the process, could you please provide the order number or any relevant details? This will help us quickly locate your order and investigate logistics and refund status. Please be assured that your issue has been recorded and will receive our priority treatment.
If you prefer, we can also communicate further via email to discuss your question in more detail.
Again, we are very sorry for your experience. We look forward to hearing from you and looking forward to the opportunity to address your concerns.
With regards,
complaint@halarye.com
Hit and Miss with a side of scam
I order two items from Halarye. A 4XL shirt and 5XL Hoodie.
Despite going a size up the 4XL shirt sat so tightly it might as well of been spandex across my chest and stomach. Awful to wear. The imagine on the shirt that drew my attention to it (Samurai Salamander) felt cheap and plastic
The Hoodie on the other hand was okay. The imagine was incorporated into the shirt and was comfortable. The fabric was light and while it wasn't the nicest to the touch it was decent for the price paid. Still could have found better I feel
This would have been a two-star review due to the hoodie. However the email that was sent to track my order was infected with phishing malware. Due to this I would not trust this website.
24 juillet 2024
Avis spontané
Réponse de Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
complaint@halarye.com
Terrible experience
What a saga this has been, I should have gone with my gut and not ordered.
I ordered 4 t shirts from this website for my partners 40th birthday present. He liked the designs, and although weary about the website, I went ahead and ordered.
The t shirts arrived just before his birthday and when I opened the package, I was extremely disappointed. The prints were very poor quality, with artifacts visually present where the company had enlarged. In addition one of the t shirts looked nothing like the picture, I thought it had been misprinted.
I did gift the t shirts, but explained to my other half I was not happy with the quality and he agreed.
I then tried to contact the company to attempt to get a refund. They offered me 30% discount to be refunded, or slightly more in store credit. I have no use for these t shirts, so after spending £60, I wanted a full refund.
They have sent me the details for a return and I now have to pay approx half the order price to send these t shirts back and get a refund. THIS FEELS LIKE A SCAM. To me, the product is faulty, so surely it should be up to the company to organise the return.
Do not order from this website.
23 juillet 2024
Avis spontané
Réponse de Halarye
Hello,
We apologize for any inconvenience. We would like to clarify that we are not a scam and if you are not satisfied with support team's solution, you are always allowed to escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
complaint@halarye.com
Réponse de Halarye
Dear Kris,
Please accept my sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I found that the parcel of your order had been shipped on 7/15.
Tracking #: YT2419721236077548
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
complaint@halarye.com
Countless copyright violations
Please be cautious when dealing with Halarye.com. Despite presenting itself as a legitimate online store, this company engages in deceptive practices. They have copied several of my illustrations without proper licensing or permission and are illegally offering them for sale. It appears that Halarye.com intentionally violates copyright laws, making it advisable to refrain from making any purchases from their website.
15 juillet 2024
Avis spontané
Réponse de Halarye
Dear Silvio Berger,
First of all, we thank you for taking the time to tell us about your complaints. We value your comments and apologize for the unpleasant experience you may have had using our services.
We understand your concerns about the use of certain product images on our website and sincerely apologize for this. Please be assured that we are always committed to complying with all relevant copyright laws and regulations. In response to your concerns, we have immediately launched an investigation and will take the necessary steps to ensure that all content complies with copyright regulations.
In order to solve this problem more effectively, we kindly request you to coorperate with us in the following way:
1. Send an email to complaint@halarye.com
2. Give us your contact information in the Trustpilot background
We will be happy to provide you with the necessary support and solutions.
We value the trust and support of every customer and are committed to continuously improving our services to ensure that all customers have a satisfying and safe shopping experience.
Once again, we apologize for the inconvenience.
With regards,
Aunque tuve problemas con la talla de…
Aunque tuve problemas con la talla de una camisa, se preocupan en buscar una solución satisfactoria ya que las devoluciones corren a cargo del comprador...
13 juillet 2024
Avis spontané
Poor quality
10 juillet 2024
Avis spontané
Réponse de Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
Terrible product and customer service
I ordered three sweatshirts, the product was a chinese Temu quality knockoff. The print was blurry and low quality on top of a low quality fabric. Also all three of the shirts I got were misprinted. I ordered an otter shirt that was supposed to have two otters on the front, I got a shirt with two otters on the front, two more on the back, and an additional otter split in half on each sleeve. All the other shirts were similarly damaged such that the designs were anatomically incorrect. I reached out to support for a refund and after several emails of haggling they acted like they were being generous to give me 70% the value in store credit. Again, for a product which I demonstrated I had received in a misprinted/ damaged condition.
IMPORTANT EDIT:
You'll see Halarye's response to my review. To be clear, they did email me offering to expedite the refund that I was already supposed to receive. I don't even know if I've gotten that refund yet though. But they definitely did not refund me the price of the objects and the thirty-dollar return shipping like their response implies.
I doubt they'll improve their print or material quality either. It was shipped from China, Temu quality stuff. And all three were misprinted. A mistake would be one item. Same with the customer service, it wasn't just that their initial response to the circumstance was bad, it was a 7 email conversation that was me repeatedly telling them that their refund offers were nonsense only for them to marginally increase the amount of store credit they'd refund me.
10 juillet 2024
Avis spontané
Réponse de Halarye
Dear Bryce Larsen,
Thank you for taking the time to share your shopping experience. We deeply regret that the product you received did not meet our expectations and sincerely apologize for any inconvenience this may have caused you.
We understand your frustration with the quality of your products and customer service, particularly with regard to print quality and materials, as well as the difficulties you have encountered in seeking a refund. We take your feedback very seriously and will take immediate steps to improve our products and services.
In order to solve your problem, we will provide the following solutions:
Full refund: We will provide you with a full refund, including all fees you have already paid.
Enhanced quality control: We will strengthen the quality inspection of our products to ensure that all products meet our high standards before shipping.
Additional compensation: As compensation for your inconvenience, we may offer you additional store credit to enable you to select other items on our platform.
Please write back to our customer Service team and we will process the refund and compensation as soon as possible. We are committed to doing everything we can to restore your trust in our brand.
I apologize again for your bad experience and look forward to the opportunity to serve you again.
With regards,
Worst quality ever!!!
4 juillet 2024
Avis spontané
Réponse de Halarye
Hello,
We apologize for that the item fell short of your expectations. . Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
Awful
If I could give 0 stars I would've done. This company is an absolute scam. I've bought my husband a shirt for his birthday. I wish I've read the reviews first. It was advertised as a linen but what I've received was a horrible, cheap, nylon looking shirt. When I complained they told me I have to send the shirt back on my expense and gave me a New York address. To do that would have cost me more than what I've paid for the shirt. Obviously that's what they rely on. PayPal didn't help either. I've reported the low lives everywhere possible. I hope their website will be taken down so they can't keep scamming people out of their hard earned money.
14 juin 2024
Avis spontané
Réponse de Halarye
Dear Sylv,
First of all, we are very sorry for your shopping experience in our store and deeply regret that the product you received did not meet your expectations. We understand your dissatisfaction and are very sorry for the inconvenience and disappointment this incident has caused you.
We sincerely apologize that our product did not meet your expectations. We have always been committed to providing high-quality products and services, but obviously we did not do so in this case. We are reviewing our product quality control process and taking measures to ensure that such incidents do not happen again.
We are deeply sorry about the situation you mentioned. We usually ask customers to return the goods for inspection, but we fully understand that this may cause additional burden to customers. Therefore, we are willing to make an exception and provide you with the following solutions:
We have used complaint@halarye.com to ask you if you'd like to take a refund of 23 GBP (100% of the item's price). Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Sincerely,
Emily, Halarye Team
Sizing not true to size
Sizing not true to size, asked to return happy to pay postage. Asked if I wanted to keep products and have partial refund er no they don't fit, or give a discount on next order, there will NOT be a next order
27 juin 2024
Avis spontané
Réponse de Halarye
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out. If the support team's solution didn't satisfied you, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Emily, Halarye Team
Nie wieder!
Sachen waren viel zu klein, der Druck auf den Sachen war teilweise verschoben bzw. doppelt auf dem Ärmel.
Die Qualität war in keinster weise wie erwartet. Beim versuch die Sachen zu Retournieren hätte ich komplett den Versand in die USA alleine bezahlen müssen (51€) kein entgegenkommen vom Verkäufer der es selber um vieles Günstiger im Container aus China verschifft. Das Gegenangebot war die Hälfte vom Warenpreis und ich solle die Sachen behalten. Jetzt sitze ich auf den Klamotten die eine schlechte Qualität haben und mir viel zu klein sind (obwohl ich meine Größe bestellt habe) fest und kann mit dem Zeug nichts anfangen. Ich werde da nie wieder was bestellen und kann allen nur davon abraten. Der Händler will sich nur ordentlich die Taschen selber voll hauen.
28 juin 2024
Avis spontané
Réponse de Halarye
Hallo.
Unser produkt erfüllt ihre erwartungen nicht, und wir bedauern dies. Wir verpflichten uns, qualitativ hochwertige produkte und dienstleistungen zu liefern. Das können wir natürlich nicht. Wir überprüfen jetzt unsere qualitätskontrollverfahren für produkte und ergreifen maßnahmen, um sicherzustellen, dass so etwas nie wieder vorkommt.
Was die rückverkäufe betrifft, so verlangen wir eine rückerstattung in vollem umfang und auf kosten des kunden. Es gibt jedoch fälle, in denen wir eine teilerstattung des erlöses anbieten, in denen das zurückgekehrte produkt entweder unmöglich Oder durchführbar ist.
Wenn die lösung für das team nicht zu ihrer zufriedenheit ist, können sie es auf unser kliententeam zurückführen. Wir haben für ihre bequemlichkeit eine e-mail an sie adressiert, die besagt, dass sie mich gehören. Bitte überprüfen sie ihr postfach. Wir wollen Von dir hören und das problem schnellstmöglich lösen.
Der scheiß ist vorbei.
Hey, emily. Ich bin Von harriets team
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