Hand & Lock Avis 

216
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

If you love embroidery or just appreciate amazing craftsmanship, you have to check out Hand & Lock. They’ve been around for centuries and still use the best materials. Their tools are just as impressi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The embroidery case from Hand and Lock is first class - really beautiful quality - just perfect. I am on the new Hand and Lock Diploma course - it is amazing! Learning new knowledge and so many new sk... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The school and programs go beyond just passing on skills and technique. There is an intangible quality : the encouragement and ,emotional support necessary to learn to embroider at this quality l... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have taken several online courses with Hand & Lock and have loved them all! I don’t live in an area/near an area that I can attend in person classes so I love that they offer online options to make... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de broderie
  2. École d'art
  3. Magasin de broderie
  4. Boutique d'accessoires de mode
  5. Service de monogramme

Écrit par l'entreprise

Hand & Lock has been a pioneer in luxury hand embroidery since its founding in 1767. With a rich history that began with M Hand & Company and S Lock, the company officially merged in 2001 to form Hand & Lock as we know it today. Over the years, Hand & Lock has remained at the forefront of the embroidery world, creating bespoke designs for prestigious fashion houses, up and coming artists, musicians, interior designers, costume designers, and many other creative professionals. In addition to our bespoke embroidery services, we offer a wide range of services, including military badges and accoutrements, bespoke embroidery events, custom hand and machine embroidery and much more. Our highly skilled artisans work with the finest materials to craft intricate and luxurious designs, ensuring that each piece is a unique work of art. One of our proudest achievements is our School for Embroidery and Creative Arts, where we offer both in-person and online embroidery courses. We aim to offer a wide range of classes showcasing as many techniques as we can, and our expert tutors are here to guide you through every stitch. We also host a variety of guest tutors who bring their unique expertise and insights to our students, fostering an environment of learning and creativity. As a Royal Warrant holder, Hand & Lock has had the honour of working on exclusive embroidery projects for the Royal Family, including the Coronation of King Charles III. This prestigious recognition reflects our commitment to excellence and tradition, ensuring that we remain the leading name in luxury embroidery worldwide.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

216 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(216)

2 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Army Air Corps officer's cap badge.

It was really a shot in the dark to get the Army Air Corps woven badge for my beret as they had none at Middle Wallop. However, the woven badge is perfect. For all I know you are probably the recommended supplier.

25 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Good time

I enjoyed the experience and Juliette is a good teacher. I thought the bandeaus supplied by the Museum of London did not deserve the Hand and Lock treatment but that seeing the Museum collection was a treat.

17 novembre 2019
Avis spontané
Noté 2 sur 5 étoiles

Postage wasn't paid!

Postage wasn't paid for by hand and lock on my order so i had the embarrassment and inconvenience of having to go to the collection office and pay a charge.
I had been charged for postage on my order by the company.
I have since sent 3 emails to the company requesting reimbursement, and all have been ignored. Very unimpressed with customer 'service'.

9 novembre 2019
Avis spontané
Logo de Hand & Lock

Réponse de Hand & Lock

Hello Gayle, I understand this is now resolved and my colleague arranged a refund for the postage. Please accept our sincerest apologies for the mistake. We have recently switched to a new shopping and logistics platform and there were some teething issues. Thank you

Noté 3 sur 5 étoiles

couldn't complete on IPhone

It’s a while since I completed this purchase.

But my recollection is that I had to use a PC as it wasn’t possible to do it in Safari on my IPhone.

24 octobre 2019
Avis spontané
Noté 4 sur 5 étoiles

I have always been inspired with the…

I have always been inspired with the yearly publications and courses.
I only wish I lived closer to the U.K. so I could atttend.
Do you know of any where in Australia that teaches courses like yours ?

11 octobre 2019
Avis spontané
Noté 4 sur 5 étoiles

Products without tags/names

I ordered three similar laces/braids to see which one would be best for my project. Still unable to understand which one is which and order more pf what i need as all of them had the same exact packaging and have almost no difference except for price. Some of the pictures on the web site were low quality.
Fast shipping, nice packaging.

8 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

Goldwork Level 1

I participated in a Goldwork Level 1 weekend course. The teacher was very knowledgeable and very patient. The hoop and all materials were provided for the course, though the hoop and small scissors were not included in the course fee and had to remain behind at the end of the course unless you wished to purchase them. I felt the project was an excellent introduction to goldwork and would highly recommend it to anyone wishing to try a new embroidery technique. I simply wish there was a Goldwork Level 2 weekend course that built on the skills from this course.

5 octobre 2019
Avis spontané
Noté 1 sur 5 étoiles

I have received no confirmation and no…

I have received no confirmation and no responses from my email.

16 septembre 2019
Avis spontané
Logo de Hand & Lock

Réponse de Hand & Lock

Hello, I can't see from the details here what might have happened - but please could you email robert@handembroidery.com so I can resolve your complaint. Thank you

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus