HANSONS Avis 

Review #3: The 2 windows that needed to be replaced were ordered, shipped, and delivered within 3 weeks which was a little under the timeframe quoted. One window was installed in less than 10 minutes! The other window, however, was ordered wrong. Half of the blame is mine. I notified Hanson's it was window #3 for the kitchen. However, the kitchen window is #4. I apologize to Hanson's for my error. I hate when I make dumb errors. Our bathroom is window #3 and that is the window the installer brought which wasn't needed. Hanson's did say they would take the other half of the blame since they should have caught the discrepancy and called to ask if it was #3 bathroom or #4 kitchen. Our kitchen window is now reordered. Therefore, I still give Hanson's 4 STARS. Hopefully in 1 month I'll be able to upgrade my rating to 5 stars.

Review #2: Still 4 Stars! Our windows were installed last Thursday. Keith and Shawn of Terry Lee #3 crew arrived on time and finished on time the same day! They were friendly and courteous. Out of 8 windows installed, we discovered a scratch on 1 and a break on another. Didn't see it til 1 day later when we were taking off the stickers. We took pictures over the weekend and sent them to customer service. Today 2 new windows are on order! Cheyenne is very friendly and helpful. So far, our 1-1800 Hanson's experience has been very good. One more step to get the 2 new windows installed and the rating will be upgraded from 4 to 5! I'll let everyone know.

Review #1
I read a lot of reviews that said people are still waiting for their $100 referral and/or their free gift. Within 1 week of us ordering windows my brother got his $100 referral thank you. Within 1 month and 5 days we got our free tablet! Our windows are supposed to be installed in approximately 4 weeks. I'll let everyone know how it goes!

This has been the WORST company we have ever worked with. The roofers pulled apart the exhaust hose in our attic which ended up venting into our attic. This caused moisture to leak into our bathroom and a quarter of the ceiling is black mold. We also could have gotten sick or worse!! Then they vented our roof in the front of the house instead of the back of the house. They nailed the trim on the outside edge so we saw the nails from the outside. When I came home from work, the roofers were all drinking on the roof!! Hansen never scheduled a dumpster, so when they tore off the old roof, all the nails went into the yard and the scratched the siding all the way around the house with the old shingles.They put up gutters and they are bent and in the wrong spot. Now they are asking for payment and trying to charge us interest. They NEVER return phone calls. Now the finance company is calling. I would NEVER, EVER use Hansen again. We have been dealing with this for several months and they will not take care of anything. DO NOT USE HANSEN!!!

Called for an estimate they was supposed to come at 5 came much earlier without calling. I was refused an estimate the guy clearly had an issue with me. He said I had to be the owner I told him that I was he refused to do anything for me. If I could give no stars I would. He did measure my windows according to my spouse but refused to give me the estimate. He wanted the deed to the home. An estimate is just that so why was I refused. Totally wasted my time. He claimed that by law I had to show him proof of ownership for a free estimate. I’d rather be in a home without windows and doors than to call them back. Thanks but no thanks Hanson’s. Then to top it off Hanson’s reported my review because they disliked my opinion and my review. Why not contact the customer directly to find out what the issues are? Why try to have my opinion removed? At the end of the day if you don’t deserve 5 stars nobody should give it. So again thanks but no thanks. Beyond that Hanson’s you don’t know what beyond that I went through in dealing with your useless contractor. You have a whole website of negative feedback from customers one more shouldn’t hurt your feelings.

Do NOT give this company your personal information, phone number, email etc, they will harass you long after you have told them you do not want to business with them. They will continue to harass you via telephone calls, text messages and emails. Plus they will waste your time. Our estimator arrived late, we walked him around our property and told him our priorities (to get our house ready for sale), then he measured and came in and sat at our kitchen table for 25 minutes while he put his quote together. The whole process took an hour and a half of our time. He did not listen to one thing we said then gave us 3 ridiculously high quotes. We asked him to break the quotes down for us (ie gutters vs siding) and he wrote down our email address on the quote that he left on our table and he never followed up although it is obvious that they have my information. I have been receiving phone calls, texts and emails asking me if I would give them another chance to have a manager come out to give us a better quote (which they claimed would only take 45 minute) I have repeatedly said NO to this. I finally filled out their survey yesterday because I was tired of getting their text messages/emails asking me to do so and I specifically asked several times for them to stop contacting me. The manager called me last night. They spend too much time talking about how proud they are of their company warranty and don't listen to your needs or concerns at all. Stay Away. I wasn't going to review them but after last night's phone call I've had enough. I'm not sure if it was a coincidence or not but 23 minutes after I posted this review I got a phone call from one of Hanson's VPs apologizing and assuring me that with my permission they will remove our contact information from their system. I hope they mean it, time will tell.

On Sept 04, 2019 we had a est. And bought 7 windows from Hanson. Made a appointment to be have a measurement done. The day of the measurement. No one showed up at all. I called and talked to William in Saginaw Mi. About this issue. William told me that the person did came to measure my windows. William told me he had pictures of my address and mail box. Stating that I was the one not here. He Basically called me a liar. I was so angry. I wanted my deposit back. I then called a number and talked to the office manager. She looked and there where "no" pictures.

When I purchased the windows I was told they could be installed on a Saturday. When the windows came in that all changed no installs on Saturday. Then they had to come out 3 times before I was somewhat satisfied with the windows. Until I signed off on the financing they called me about 20 times a day even after I explained that I CANNOT be reached at work. They also proceeded to call my MOTHER as if she could do something about it. Never received my tablet as promised either.

The installation was terrible. You find out just what their guarantee means when you spend several days frantically calling the company, trying to get them to come back and fix what the installers screwed up, and everyone ignores you. I wish there was a way for me to attach the pictures I took, showing just how awful my oak trim looked after they left 23 nails sticking out of it. No one wants to pay that kind of money for work that looks like a 7-year-old did it. Don't let it happen to you.

I would give no stars if I could!
We had a sliding door installed.
Our installer said word for word. "We will replace it no matter what. You could take an hammer to it right in front of me and we would replace it, no cost to you ."
Fast forward lass than 3 years. We have paid it off. We had a house fire in September. Well an axe was used to get in the back door. Our installer told us they would only cover the deductible! He claimed he told us that. Dont use this company. The point we were sold on was a lie. Not to mention the installer was obviously on something.

I ordered their windows. A guy came and measured my windows about 6 weeks before they would come in to install. Install day came(which I was told they would all be installed in one day. which I had taken the day off). The installer looked at my windows, walked back to his truck and then I could tell he was upset. The guy who came and measured my windows had measured them wrong(according to the installer, this was not the first time he measured wrong. He had done it many times before). He called his boss and told him what was going on. He had to re size my window openings to make the windows to fit. It ended up taking 4 days to install the windows. I had to take 3 more days off. I asked them to take some money off the price of the windows for me losing wages for those 3 days and was told they would not do that.

Update: 5-6 yrs later. 2 of the windows, the seals had failed and aloud moisture in between the window panes(I bought the higher end just below commercial grade, which are supposed to be guaranteed for life). I have called several times to have them fix or replace the windows. Their complaint line only gets you to a voicemail system. They have never called me back. I tried calling the sales line and just get put on hold and no one comes back on.

I WOULD NEVER RECOMMEND THEIR SERVICES!

Worst experience ever. Have been lied to from the very beginning of the process. We were told that they pay for and cover all permits. We were told that the price of the permits is included in our quote. Not true. Now they want $110 to pay for the permits. When we were first quoted back in September we were told it would $96/month. Now we find out it's going to be $129/month instead. Were also supposed to get free tablet. Again that was in September. Here it is now December. We still don't have the tablet or a damn roof. If my girlfriend hadn't already paid for the permit without me knowing I would sure find another service. I do know that when it's time for my windows and siding it sure won't be Hansons. I WILL PERSONALLY NEVER RECOMMEND OR USE THEM AGAIN. Worst company I have ever dealt with. They shouldn't even be in business.

Absolute worst experience I have ever dealt with. Hired in May, put roof on in July, and never came back to install siding. No phone calls from them. No emails from them. I had to call to get the excuses and believe me there was no shortage of excuses. Marv Glazer is VP of customer relations. He has absolutely no people skills. Is very rude. And has no regard for customer satisfaction. Stay away from this company. As far away as you can. They are more expensive than their competitors. The sales rep lie like an old dirty rug. No organization. No customer service skills. Keep your cheap tablet.... the stress that you've caused myself and my family isn't worth it.

Great experience from start to finish. Salesman showed up on time and spent as much time as needed to answer our questions about new windows...he did not try to up-sell the product. He sold us a good quality window that fit our needs and budget. Installers (May Construction) showed up yesterday on time and started working right away...great crew....clean, professional, and courteous. Had our windows installed in one day. When finished they answered any questions and really went above and beyond what we expected! Cleaned their work area, replaced lawn ornaments and left with no evidence they were even here. Windows are great...can already tell the difference with the cold and wind outside. The whole Hansons team really exceeded our expectations with follow up phone calls to ensure our satisfaction...we couldn't be more pleased and will definitely be contacting again for any future work. Thanks again for a great experience.

I had windows installed in June and here are the list of problems that occurred…

1) Subcontracted workers who looked like teenagers walking around with no shirts, no covering over their shoes in my house and blasting loud music INSIDE MY HOUSE.
2) They left broken glass and screws in the plants outside my windows.
3) They left a hole in one of the window screens
4) Tried calling Hansons numerous times and no one would help.
5) One month later kept hearing loud popping sound from a window. Days later it popped open on its own and wouldn’t shut. Someone did come out three days later. He fixed the hole, but only was able to close the open window and warned me not to open it because a “balancer” needed to be ordered. He said it’d take 6 weeks. It’s been months…
6) Been calling them since September. Talked to so many people who only tried to pacify me to shut me up. It didn’t work.
7) Day before Thanksgiving we had a big storm. Discovered water pouring into my bedroom from the window. Called Hansons and the lady said she’d put me in the schedule for the following Monday. Guess what? No one showed up.
8) Called again and dealt with the most rude people. The worst of all of them was the general manager. Who kept cutting me off and purposely eating in my ear.
9) Thankfully I’ve took pictures and videos of everything that has gone wrong. I’m considering pursuing legal action.

BONUS: During the initial consultation the salesman bragged on how rich the CEO of Hansons was and how he takes many of his employees on these “lavish vacations.” So thanks Hansons…while you all are off on these “lavish” vacations some of your customers are here just waiting for you all to do your jobs.

If you still decide to go with this company I WARN you to document any and everything that goes wrong!!

I had 4 windows replaced in 2013. Since then the window seals have failed 3 times. The previous 2 failures, I had to fight for repair of the issues and finally did get them done. This failure of the seals, the representative came out and stated it would take 6-8 weeks for replacement sashes. That was in July. I did email in October and was given the name and number of the person to contact, which I did. She told me that we could set a date for replacement. No date was set, I have emailed at least 5 times and called and left several messages for her with no reply or contact. It is now December. Their windows are terrible, they have leaked air, will not stay open in the summer and had to be propped. I got the triple pane to help with sound proofing. The worked for about a year then every sound outside, sounds like it is just outside the windows. The windows were advertised to keep the heat and cold out. They did for about a year then failed. I don't believe the windows are of good quality and Hansons service is terrible. I put in a bad review before when problems began to occur. I was contacted by phone by a man representing Hansons
He was rude and told me that people like myself complain about everything. I advised him that my reviews are generally honest and I try to be positive. PLEASE be aware of Hansons practices as my experiences with them have not been good.
One day after this review posted I received a call from the representative. He was very nice and had followed up on my complaint. I was assured the last window sash/ part was still on order and I would receive a call or notification when everything was ready to install. I am greatly appreciative to know that hopefully soon my windows will be fixed.

Bad communication. Rude and sketchy/creepy looking agents visiting home. Should have read other reviews and stayed away as others said. Thinking of having a home security system now.

DO NOT USE! Service sucks and communication. Can not get my windows serviced two window will not lock the other one has plastic broken off on it. Only 7 month old.

It took months before they finally started the roof and gutters as the cold weather started. We never knew when or if they were coming. They would never answer their phones. One of their employees ran around in his van all the time to smoke dope. They believe they are finished now but we keep calling as some of the shingles are curled and they quoted one amount but used some of the original gutters and did not put all of them up that we are charged for. We keep calling yet they never answer to get things fixed but they are happy to send out threatening letters instead of doing things right.

Had a roof put on 4 to 5 years ago. I have called them 3 times to fix the leak they shoot some call on it and say it’s fixed. I am almost thankful I didn’t have my 1000. Dollar deductible to get the inside fixed because it leaks every time it rains.
They have sent a nice young man out his name was Bryan, my roof is a complete tear off now and needs new decking. That was over a month ago. I have left several messages not one person will call me back.
I now have 3 rooms that have spots on the ceiling. I wish I could post pictures. It breaks my heart. Sharon and James Cooper

We contacted hansons in june..our roof was completed a few weeks later..however, they have yet to return to complete the siding & gutters. The roofers took off what gutters i had leaving our home vulnerable to squirrels & raccoons. The existing siding was also torn off in places causing our home to be extremely cold noe that its November..so for almost 6months, we have waited for the completion of the work. No calls just a routine email..totally unsatisfying..

Getting our siding installed by Hanson’s was a huge mess. The siding is great but they sent a roofing company to install my siding.
The project took longer then expected with a job that was not pretty to look at. There were screws used everywhere, the edges did not match. They used a lot of white caulking to cover edges . It was not a finished project that we had expected. After 4 months of calling, leaving messages with no attempt from them to fix the problem we finally called our salesman and he had a manager call us. They sent someone who knew what they were doing out and finally finished the job correctly. During the initially installation the installers killed my lawn in several places . I left my driveway open for them to work from but they chose my lawn. The left cans, candy wrappers and half eaten water melon lying in my bushes and instead of asking us to scoop up after my dog they covered it with dirt from my garden. If you purchase siding from Hanson’s find your own installers !!!