HANSONS Avis 

Just look at the siding that Hanson's did and this is after they came out and fixed it. The neighbors have stated how bad it looks. I was unable to post a picture and to select the proper date.

Nov 2021- roof replaced. There were so many nails around my yard I lost count. Dec 2021 parts of said roof on two of the 3 structures blow off due to faulty installation. Debris all over the entire neighborhood, nails all over after we just cleaned up what was left after install, shingles in flowerbed, yard, streets. Not to mention the shingles that blew of are all broken into jagged pieces really making me question their quality. Dec-May 2022 after numerous calls to the company, visits from "managers" to my property to take photos, I sit and wait. July 2022 roof is scheduled to be repaired, contractor shows with no materials to repair, has to return that weekend. July 2022-current day I fight with them to get the interior water damages caused by bare patches of roof paid for. They sent out someone to look at the damages, scheduled and cancelled so many times I missed days of work waiting around for no one to show. He acted like they would cover damages and told me to get estimates myself because the company doesn't do interior sheetrock. After all of that headache and missing more work to get contractor estimates, they force you to use your homeowners insurance for any and all comprehensive damages caused by the poor installation. In the contract they make it read like that is only during the installation process not after work is completed. I only recently was told that Hanson's subcontracts out the installation and it is not performed by "them" so you they have no liability over the damage. I paid close to $30,000 for the roof to wait 7 months for repairs and a year plus to be told the truth about how they work. Do not waste your time or money thinking you have a lifetime warranty and use someone local who cares about their reputation.

UPDATE: they attempted to force me into an agreement just to re-turn my insurance deductible that THEY AGREE TO IN THE CONTRACT prior to installation. Example:This will serve as a full and final settlement for any ,and all alleged interior issues that may have arisen out of the above install contract # ***** between 1-800-Hanosns LLC, and ****

have an amicable settlement to a disputed matter.



1-800-hansons will provide a reimbursement of $ for documented deductible for the alleged property damage ARISINNG OUT OF CONTRACT ****

home owners insurance quote.



This agreement is a private matter and considered a non-disparagement agreement between all parties.

Please reply I/We agree.

Needless to say I will not reply with anything other than pointing out the fact they are in breach of their own contract by not reimbursing the deductible.

We agreed to have hansons replace our roof, gutters and replace the facia on our home. We had a number of businesses give us estimates and they were not the cheapest, but they told us they would be able to do the job the soonest. We waited and waited, contacted them numerous times, received a number of "your installation will be" emails. Finally after many weeks, they came and did our roof. They did a great job. Looks good. They only replaced a small piece of board (the person said we probably wouldnt get charged cause it wasnt even a full board). So, we waited again for the gutters and facia to be installed. We waited and we waited. Called about when it was going to be done, received emails about installation, blah, blah, blah. They finally came out a few days ago. The roof was done in July, its January of the next year. After, the workers were finished, my husband gets a call about the completion. When he told them, it was not good. That they put facia on part of the front and one side. then the other side the new facia was wrapped around about a foot onto the old facia. Looks awful. The caller asked how it was, he stated it looks like a patch job. She ignored that and said you need to pay $110 right now for the board that was used on the roof. And then to top it off, she said the financing, which they ran through, had expired. THEY TOOK SO LONG TO GET THE JOB DONE THAT OUR FINANCING HAD EXPIRED. So, very upset with this company. The quality of the roof job was great. The actual workers who did the work were very nice, but when you take 7 to 8 months to even start the job after you tell your customer 6 to 8 weeks. i wish there was a zero star rating.

UPDATE Just got off the phone with the area manager, he claims he didn't say this would be done by winter, which is untrue, luckily I have witnesses to that call, I cancelled, we went back and forth and he said he will turn it over to his collection department and that I will owe 30%. He said I signed a contract...

We are 5 months into this over $27,000 order, not including the $110 permit i regret paying for and the potential $1600 for osb board and 1x6's for soffit, met with them July 13th, I sent info to cancel 9 windows, 1 sliding door and siding and soffit on a doormer ( less than 2 squares) September 6th, was sent a text from the office with colors confirming what we ordered, was completely wrong, replied no to confirm, was told file would be sent for cancellation, area manager called me same day said I couldn't cancel as the windows were already ordered, which I find odd as I never confirmed. He told me I would have to pay a ridiculous percentage of the overall quote, I advised we were told this would not work as it would put the install in the middle of the winter, he guaranteed me it would be before winter. Got a message Novenber 3rd that I had to pay for the permit, which we did assuming they were ready to install and we'll nothing Here we are December 8th 2022 no new windows doors and siding have 5 feet of snow already and supposed to get 3 more feet this weekend. And 4wd and chains required where we live and no trailers allowed, will see how this works out and my next move from here. Pretty upsetting situation! If I were you keep looking,you can get better quality, customer service elsewhere more affordable. Definitely felt we were taken advantage of at this point and have been lied too, I suggest you read all the reviews over the last 2 years, we should have been more proactive in reading them. Probably one if the biggest most expensive mistakes we have ever made. Also they send "general messages" text to you counting down the weeks until the windows and siding are here, I contacted them multiple times questioning the time line, they said not to worry the project would be done before winter and before the "general messages" state it would be done.

So they’re at it again. Hanson’s is not interested in honoring any of their warranties. I have been waiting over a week for a call back, nothing. I called this morning and was greeted by a snotty woman who basically told me I’m at their mercy and schedule. The Warranty Dept only works two days a week!! Excuse me! And that’s what the hold up is? I can see I am going to have to file another complaint with the BBB. Do not give your money to these people. Use Weathergard!!

Hanson’s asks for my contact info, I provided it, AND guess what? No one has contacted me. I did file a complaint with the BBB. They need some accountability for ruining lives and taking people’s hard-earned money. It should be illegal.

5th time we have had problems with our siding, trim falling off 3 times and siding breaking when I leaned on it, this after our gutters falling off after horrible installation. The gutters were never replaced properly when they installed the siding, Every gutter nail bent. They say that our current problem is not covered under the “lifetime” guarantee, AGAIN. Calling another company to fix our latest problem, AGAIN. Can’t say enough bad things about this company.

I have submitted a request for a repair twice with pictures the first time I was stood up for two days for a person without notice and the second time pictures were taken again but no work was completed.
They have said it was completed and keep wanting me to take more pictures a resubmit a request for the third time

After 1 year since signing with Hanson's for a siding, window, and gutter replacement, I am finally getting issues resolved. After numerous phone calls and broken promises, I finally found someone within the company that cares. Shantae has done more in 24 hours than anyone else in the company in 12 months. It was a huge investment as a homeowner, and up to this point, not a good expearence. Hopefully all resolved on 11-28-22.

WARNING - BUYER BEWARE - USE AT YOUR OWN RISK! NO VALUE TO LIFETIME WARRANTY!! Ongoing issues since installation in 2019. Hanson's does NOT honor their warranty.....I have 4 bowed and cupping windows that 2 Hanson employees and a Hanson's independent installer told me were defective and needed to be replaced. NOTE, the Hanson employees would NOT put this in writing for me nor would the independent installer for fear of losing their contract. The Regional Manager has told me the installer stated the job was complete which is inaccurate per the contemporaneous notes with the installer on 11/2/22. At this time, Hanson's is refusing to replace the 4 defective windows but the Operations Manager instead wanted to put non-factory screws into the base of the frame track to push down the cupping and bowing so the windows would no longer "look" bowed.... This is a "jury-rigged" fix so they do not have to replace their defective windows and honor the warranty. Seriously, they have sales people who will suck you in and provide a copy of the lifetime warranty but if a company does not honor their word, then the warranty is worthless.

The worst company that I think I've ever come in contact with. They had my wife write a "review" before they did the work on Google to get a "discount," and Chris, our salesman, told us that I would be involved in the process if any boards needed replacing(I would get to view the ones needing to be replaced and okay them). They came and did the work on Oct 10; they left a dumpster blocking our whole garage door(they could have moved either way, and it would not have blocked it), nails all over my yard(I have 4 young kids), debris everywhere and they left all their stuff at our house for days after the work was done. Guarantee most of these 5-star reviews are ones done before the work was done to get a discount.

We had a new roof installed on our house. The first time, after the "professional installer" finished he gave me form to sign. It was dark and he showed me some very dark pictures of the roof.
Next morning, we went to inspect the job.
My driveway and sidewalk were covered with debris and nails. My wheelbarrow was full of all sorts of stuff. My garbage cart was filled with roofing debris.
The shingles on our garage were very crooked. A window on the house had the screen ripped and the frame was broken. They sent a rep to look at the job and said they would send an inspection.
The second time they replaced the the roof on the garage, it was even worse.
I'm told that they had the roof on the house were straight. I asked for some pictures at least 6 times, I never received any.
Run as fast as you can away from them

I wrote a review about my shower that has not been a finished and how unhappy I am with hansons and the manager Gary Sherman. I have not had water for going on four weeks and the unpaintable caulk that looks like hell and i was told that's how it should be. The next day Gary called and said , it will be fixed when they get the parts and he will look at the walls. Then he said , " I saw your comment about the shower and how unhappy you are. Why would he call be about my review , all I want is what was promised.

We purchased our house in Oct. 2021 and promptly had the roof replaced by 1-800-HANSONS.

In May 2022, our city's (Livonia) building inspector visited and determined they did not add proper intake venting, causing air to become stagnant in the roof. This will create an environment in which mold can grow, and can have significant impact on your heating and cooling costs.

Not installing adequate ventilation is, itself, inexcusable for a professional and licensed roofer.

Since May of 2022, when contacted by our city to make the necessary repairs in order for the roof to be up to code and compliant both with the regulations that they are bound by (as well as their own advertisements, literature, and sales propaganda), they have rescheduled us 20-ish times, with varying excuses.

They have even potentially violated HIPAA laws by telling us our particular installer had COVID and wouldn't make it out.

It seems they have as little interest in protecting the privacy and rights of their installers/employees as they do in providing you with a quality product or backing up their guarantees and warranties.

We have an known issue, a direct result of poor workmanship and installation, that costs my family money every single month on our utility bills. As it fosters an environment conducive to the growth of mold and bacteria, it will also begin to have a negative impact on our health.

We understand the world is still a bit tipsy-turvy. We've been more than accommodating and understanding to their avalanche of excuses and reschedules. We have been cordial and polite, we have been accommodating to the difficulties and unpredictable occurrences that happen on their end.

Every week: another excuse, another reschedule. Sometimes we even do this twice in a week.

We are nearly a full year since this roof was put on our house and 6 months since they were put on notice by the city of Livonia.

Our well of patience is run dry. We are now communicating with our attorney to bring a claim against Hanson’s for their unethical business practices, refusal to honor our contract, and for the substandard/non-compliant product they have confined is beneath.

If you choose to go through Hanson’s, I would advise you to get your attorney involved *before* signing, and to let them know they will be held accountable.

Your safety and health are far too important to be left to chance with a company of grifters who will happily take your money, turn their back on you, and sell you down the river.

If you are fine having a substandard product, a roof not up-to-code protecting you and your family: you can accomplish that for half the price 1-800-HANSONS will charge.

EDIT: Responding to 1-800-HANSONS reply:

Thanks for the canned auto-reply. You already have my information. In fact, I have spoken to two of your representatives, including your Operations Manager, today. After being rescheduled... again. You do not need more information to rectify the problem, you already contact me once or twice a week to backpedal on your current obligations, and had every bit of information you could possibly need before the roof was ever put on. I fear that even more information will overwhelm your systems, since it appears that you cannot finish those things already started. To correct the problems you need only to make good on your promises and back up the quality of your workmanship in the first place. I will continue to update this review as it continues to unfold. If 1-800-HANSONS can step up to the plate like an ethical company should, my edit will reflect that. If 1-800-HANSONS continues to refuse to act honorably, my edits will then reflect that unfortunate circumstance. The ball is truly in your court.

UPDATE 9/8/22: Installers arrived today to install the edge venting forgotten off the original work and seal the table vents. Finally. Hopefully our municipal building will give it a thumbs up when he swings out to check the work, we are heavily considering hiring our own independent inspector as well for a more thorough investigation.

While we are relieved to finally have the product we paid for, we feel firmly that only through continued diligence and escalation far beyond a reasonable level did we get to this very basic point of the transaction.

I would implore prospective customers to truly search other avenues for their roof replacement. Our experience has been irrevocably tainted by what we perceive as a rather laissez-faire effort towards customer satisfaction and quality.

I would give them a 0 rating if I could. We were given one set of information by our representative Andrew Gruich when he came for our free estimate. He was more than willing to tell us how horrible Anderson and Wallside Windows were and showing us their shotty work. He ran our credit with Greensky to get pre-approved to have windows done. He advised us that we had to August 30 to cancel our contract. I specifically wrote down August 29 in my book so I would not miss the deadline in case we changed our mind. Today, August 29, we called to cancel our service. Of all the numbers I called, one of which was supposed to be Andrew's specific number, they all said Hanson's Windows and no one was available to talk to you. So I finally called another number in an email and spoke with a Cheryl. I told her that I wanted to cancel the order, she tells me I have three days and I explained that I wanted to cancel today. Then she says I need to talk to a manager to see if they can cancel the order. That's when I spoke with a Gary Sherman who says you have three days, but Wallside does not use that with their customers. Back and forth until he finally says my order is cancelled. I would not recommend this company.

If you are considering a roofing company DO NOT SIGN with this company! We were talked into a 16K lifetime guarantee roof..."everything will be covered as long as the structure is still standing" WHAT A JOKE. They do not stand behind this guarantee!!! Every time we call them they want US to pay for any repairs that are due to faulty installation. Too many companies out there for you to get taken in by this one. RUN

Awful service. Have waited over a year for them to finish. Still not done and job on windows looks awful Am so disappointed. Way over priced. Would never recommend.

First nobody called when the huge truck brought my supplies so it was a good thing I was home. The huge truck took out a limb from my tree. Then the drivers of the truck told me my trees would have to come down. Um no ...Three days after delivery Hanson's called to let me know my supplies would be delivered.
Roof was done by a crew that was drinking. Pics to prove, provided to them. Plants are destroyed. Nails and shingle material still finding stuff and picking it up. Hanging wires even though " nobody should touch wires".
Nothing is there fault! Never again! No return response once paperwork was signed.

Stay clear of this company! False promises, inexperienced workers, only out for your money!
About 5 pieces of siding blew off my house from installation by HANSONS It has blown off twice and now again ! 3 times?Tried to get them to honor LIFETIME WARRANTY. All service requests are submitted via their website. They want you to send pictures of damage well a month went by I called and they claim request never went into my file. Immediately they got Justin from service department on the phone who can instantly tell if it was bad workmanship or the weather. Then he says well this is from 1995 I say I have LIFETIME warranty. He promised to come out but it’s been 2 weeks now. No call no show.They don’t give a crap about your investment .DO NOT HIRE THEM FOR ANYTHING USE LOCAL SMALL BUSINESS!

Unfortunately, the sales representative that gave us a quote oversold the services that Hanson's would provide. He guaranteed us that the contractors would ensure proper cleanup during the old roof removal/replacement process. He also emphasized that the contractors would take great care to protect the property (e.g. siding, landscaping, windows, etc.), and that they would ensure proper cleanup before they left (i.e. clean up nails).

Lo and behold, the aftermath wasn't as portrayed. It appears that the contracting company wasn't able to hire skilled workers, and relied on younger, unexperienced employees, instead. The removal process was careless. They threw debris onto parts of the yard where they didn't place any tarps. Said debris hit the aluminum siding (i.e. causing dents), tore through one of the window screens (see photos), and some even hit the plants in our beds. The workers also had to replace some of the plywood on the roof, and while doing so, stepped on the ceiling drywall, causing damage (see photos).

The worst part of all of this is that we were informed that most of the damage was just "part of the process". The only damage they said they were liable for was the window screen, but to this day (7/26/2022), they haven't fixed it (they completed the roof on 6/28/2022). We are utterly disappointed and DO NOT recommend Hanson's at all.

Do not trust this company. Purchased gutters and guards from Hanson with a 30 year warranty for cleaning if they ever clogged up. They are blocked up causing damage to my soffit, and when I called to have them cleaned, I'm told "they don't that anymore" buyer beware, they are bunch of snake oil salesmen. Update. This is another ploy this company pulls on customers, they reply to bad reviews with "please contact us", making it look like they want resolve your issue. I have contacted this company with no response from them, like I said "Snake oil salesman " at bare minimum I would have an attorney review your contract before signing.