HANSONS Avis 

Signed contract with Hansons in July, 2021 for windows and siding. Windows were installed and so far no problems. Months later the siding was delivered so I assumed I would be notified when installation would begin soon thereafter. I waited 3 weeks with no contact from them so finally I called them. They had no idea the delivery occurred and said they would schedule the install. December they finally began the work only to run out of siding and the job was put on hold AGAIN. It took a few more weeks to deliver the remaining material and a few more weeks after that to send the installer back out. Meanwhile 1/4 of the rear house area was without siding, only wrapped, through the worst of the winter months.
The gutters were removed from the house at the beginning of the job and as such, snow melt and rain poured off the roof through the entire winter/spring and killed over $300 in perennials planted in flower beds last fall. The boxes of siding that sat in the lawn area through the entire winter and spring and part of the summer killed the grass!!!!
Then, almost a year to the day that the initial contract was signed, I get notified by a General Manager that I had to reapply for financing or pay the entire bill of $24K immediately. I said "no, it's the fault of Hansons that the job wasn't completed for a year I will not reapply for financing that I was already approved for in July, 2021.
Still waiting for GM to get back with me!

Worst company ever worked with. Terrible follow up. Good luck getting them to listen if you have any problems. Would not recommend to anyone.

Do not use Hansons worst experience I’ve had with any company ever. If you want your wife cursed at and screamed at by an installer. Then your neighbors to call you and ask if they need to call the police cause the installer is outside freaking out. If you want to be lied to and let down. Not even ordering all the windows you agreed upon then lie to your face. I will never do business and will never suggest anyone use them ever. Horrible all the way around.

I have been trying to get a hold of Hansons for months now. I have submitted multiple pictures showing that the metal trim they installed is falling apart and started to about a month after install. I have yet to receive a response. I really suggest looking elsewhere if you want work done on your house. At this point im trying to get a refund (which i doubt is possible) and just stick to painting the wood trim on my house every 5 years.

One of my Windows now has moisture between panes and HANSON'S won't replace window because they say I'm not in there service area but they put in all new window s 5 years ago for $8000...and now I'm not in there area

I selected 1800 Hansons over another local company because they offered a lifetime warranty and were comparable in price. They installed in January on a 15 degree day and said when we get a nice sunny day it will seal. March came and we had a nice sunny day, but instead, the entire roof buckled. I have been trying to get it fixed for 2 months now. After a month the finally got a crew out who stated that half of the roof needed to be pulled off and completely redone. It’s been a month and no word. I can’t get anyone to answer my calls.

Can’t follow threw. Had windows installed last summer. One of the windows the seal broke and condensation gathers between the glass panes. I got ahold of the warranty department to get them replaced. 4 months later I am contacted to set up an install date. Set it up took a day off work and all they did was set the new windows on my porch and took off. I was home but the incompetent company said I wasn’t and refused to send them back out. Rescheduled for following Saturday against my constant demands to have it done same day. Here it is Saturday and a no show. Hansons Cust service and install company is closed. They can’t hold to any service agreement, zero follow threw clearly junk products. Save your time save your money find another company. Hansons is clearly out to screw over the customer.

Their windows aren't bad, but their installers are untrained and unprofessional. The first team (father and sons) brought their dog 🐕 with them for the day of installation for 1/2 my windows. The second team that installed the remaining windows forgot to Caulk one of my patio doors so the water would enter the room every time it rained. Also I ordered white trim with the second order (to match the windows that they already installed) but the second crew showed up with brown trim.. when I asked why they weren't white I was told it wasn't on my order form but I used the same agent for both orders. The installers told me I could just "paint" them. I ended up calling the sales representative and someone brought white trim out to the crew but they were Not happy.. I think this is why they didn't Caulk the patio door. I wouldn't recommend Hanson's as their Installers are untrained, they are basically whoever Hanson's can get to do the job at the cheapest cost to them and their Customer Service Department is a total joke. They tell you that your assigned a Project Manager that you can call.. but when my patio door was leaking, I emailed my Project Manager but she didnt reply, i called her several times and her voice-mail mailbox was full.. go figure. When I Finally reached someone, i told them that the leak under the door had warped my laminent floor, when the repair crew was Finally dispatched they told me that the door was installed incorrectly and wasn't caulked properly. I asked them about my warped flooring and they suggested I file an insurance claim with my Homeowner's Insurance eventhough they admitted the incorrect installation of their product caused it. So this company does shotty work that causes other damage but they don't believe they should be responsible for any of the repair costs. The sales representative provided me with literature during his sales pitch stating if I had any problems or questions, I could just contact their companie's President (Brian Elias) but I Never heard Anything back from this President even though I sent several emails and called a dozen times (cell 248.990.3883, email - PresidentFeedback at hansons.com). This ruse is similar to Sprint when they provided their CEOs email.. and of course Sprint is now no longer in business. I would Not recommend Hanson's to anyone...

This company is a joke took my 500 dollar check and never did any work said they would send it back and have not do not have them do any work they never call you back either

I had old aluminum Windows. Single pane!

I had their triple pane window installed and my gas usages went up!!! Not down.

Also the went lazy on the install and ruined my casements and won't fix it.

My sill used to be 8 inches deep now they just set the window on by Casement. So I lost all my sill! Hanson just sells a allside window and then sub contracts it out.

Don't pay a middle man. Just get a builder who knows what he's.doing

The second is what Hanson did! GARBAGE. Run from them please don't make the same mistake I did

This company doesn't communicate with email or texting. They call several times a day and never leave a message. I finally emailed to them to set up an appointment for two days later. They didn't show up because they didn't confirm the appointment. What a joke. They deserve 0 stars for communication.

I had an estimate from Shane New for Hanson's siding. He was so professional. He first texted me to ask if he could come 30 minutes early and take pictures of my house so he could have a 3D model of my house ready for our appointment. He did that, then he showed up on time for our meeting, which I really appreciate. He spent several hours explaining the product and showing me how my house would look. He was extremely knowledgeable and patient. Shane is a real pro and a good choice if you want to feel comfortable with your purchase.

I just met with Meghan from Hansons. She was very professional and thoughtful in her presentation of replacement windows for my condo. She explained every aspect of the window job to be completed and gave me a fair price. I appreciated her focus on what needed to be accomplished and how that would be fulfilled. Thank you, Meghan.

Almost two years ago I sought out new windows for a recently purchased home. The original windows were crank out; ugly; old and didn’t open properly.
$10,000 and 14 months later; 14 new windows, 14 months worth of headaches and poor customer communication.
All 14 windows were loose fitting; you could jiggle the locks loose. None of the screens fit. The slider lock on one of the windows was jammed shut. The two larger bedroom windows still are too heavy / hard to open; once opened they won’t close and lock without fighting it.
All the double hung windows had the same problem; when you closed them, the top came down with the bottom.
They won’t provide a quality product, if you have a problem they won’t remedy the issue, if you aren’t satisfied; you’ll be fighting an uphill battle
I had another contractor come in, he told me the windows were ill-fitted from inaccurate measurements. The installers used some type of metal to fill the gaps between the window and the frame leaving little support for the windows.
They eventually replaced 7 of the windows but refused to replace the rest.

Do NOT USE HANSONS FOR YOUR ROOF!! They sent inexperienced workers, we called multiple times with our concerns. The roof is leaking in multiple places for the past four days and they haven't sent anyone to fix this!! They are not accepting my calls only text messages!? What kind of business is this?? They want to send the same crew out here that couldn't do the job in the first place! Deplorable and despicable!!!

So far they are flaky. It’s been almost a month since my garden window was to be installed. They promised it would be delivered by October 29 and insisted the windows were often delivered ahead of the scheduled delivery date. Each time I call for an update the date changes. After the 2nd time the delivery date changed I was assured that I would be notified if there are any further delays. We are on the 4th change of delivery date now and still never notified although Kara at Hansons stated that Alside glass gives them weekly updates. Alside is their window supplier. So they get weekly updates but feel it is the customer’s obligation to constantly call in for updates. That is simply bad business. I will revise this review if the service somehow changes.

UPDATE 3/28/22: We FINALLY had our garden window installed on the 23rd(last week) after about a dozen delivery dates were scheduled.

The install itself was thought to be satisfactory at the time however, they were pretty off on the original measurement of the window. The garden window is too wide to fit correctly in the frame so it is very snug when it should have a small gap on each side. The vertical measurement was over an inch short. They don’t think it’s a big deal and filled the huge void with foam. The window trim barely covered the gap. Hansons also forgot a set of shelf brackets and did not even install all the shelf mount screws. I made some complaints but pretty much got a canned response. Apparently I am supposed to just shut up because they claimed they had their “ best installer” on the job. This past Saturday I heard A loud pop but couldn’t figure out what it was. My wife later noticed one of the window inserts on our new garden window had broken, no idea why it broke on its own. So that is where I am at right now.

Windows were never installed correctly. Now I find out they never put flashing before installing windows. This has been going on since August. I have made over 15 phone calls. They are suppose to put in new siding, how can they install siding when they cannot get review in negative. I just can't get a reply nothing from Hanson's now windows are leaking. I did speak with GM several months ago, at least he got the windows in correctly, at which time they should have put in flashing, they failed to do that. I have no time to try to argue with Hanson's. The installers were all very nice. Management can be trying to deal with. They blame everything on consumer.

Roof job completed in 2017. Noticed a leak from a plumbing vent a few months later, reached out and got no response.

Posted a bunch of bad reviews and they called me back really quickly.

After their response I changed my reviews to positive because they seemed to be interested in fixing the issue.

However, after I changed this review all communications and effort to fix the issue their roofer caused ceased. I have not heard from them and the issue persists. I only changed the review initially because they seemed to really want to help. But it appears now they only want their reviews to look good.

Let's start by saying out of the 3 services we purchased the window is only one done correctly. I also understand that right now contractors and employees are hard to come by. But when we did not have any issues before having work done and you broke my house and stop responding that's not right. I also paid for gutter guards for my house and they were never installed. We have called and no longer getting responses. If we are not going to get our guards please refund your customer but NOPE. The roof looks great, but the first rain storm, we flooded downstairs. They never sealed around the chimney. My partner he went up and sealed it himself guess what it no longer leaks. This is not a good company and I do not recommend them.Our salesmen Kyle at first seemed like he was helpful but turned out he cant do anything.
Amber Trongo.

Worse concrete plant around not once but twice stuffed me over , ask for a certain brew get the opposite now trying to get refunded and more , but there the worst for customer service as well DO NOT GO THERE