HANSONS Avis 

DON’T TRUST THE LIFETIME WARRANTY!!! 3 years after getting a new roof, there was mold found. They were supposed to replace all boards and add ventilation as needed. Now, I am trying to sell the house and they are terrible to work with. Once they have your money for the big project, they do not care to repair! It took a week to get a call back for an appt then they no called, no showed. Rescheduled without even telling us at a time in the middle of the week that didn’t work for us. They keep promising and rescheduling without telling us. Terrible customer service! The only thing they have going for themselves is a nice girl answering phone that unfortunately gets the brunt of it. DON’T DO IT!!!

They installed my roof, but then did not come back for a year to fix. they take your money and RUN. DO NOT USE THEM! They are a master at stealing your money! Don’t take them up on the 0% offer, it’s not worth it! They ought to be ashamed of themselves. Especially, the president, Brian Elias. I do not know if he is still around but you turned a good company into CRAP! they use 3rd party people to do their dirty WORK!

Terrible experience! Had to wait for installation, once it began it was a father, son team that bad mouthed the company. 1 week into install "yes it took more than a week- 3 if I remember right" the installer called me at work and told me the project manager was on his way out to the house and needed to speak to me about needing more money for the project. They person that came out to measure everything forgot to include furring strips because we bought vertical siding. They was an awkward conversation ending in they will thought I should hand over an additional $500. Not happening! Once the work was completed we noticed hammer holes on an interior wall??? Looked at the fine print and it's up to the home owner to put a claim in on their homeowners policy to fix it! READ THE FINE PRINT BEFORE SIGNING ANYTHING! To wrap this up we noticed the entire back of the garage had been installed wrong and we had to wait 4 months before anyone would even come out to look at it and another 6 weeks before replacing it. Run away from this company!!

We had all our windows replaced by hansons a few years ago. They say they guarantee the windows for a life time, the sales people push that as a sales pitch. Originally when we first had service issues they were taken care of in a timely manner. July 3, 2020 a hansons service person was here and placed a service order for a window sash replacement to date December 11, 2020 it has never been replaced. I have called numerous times and many times I sat on their hold line for 20 to 30 minutes waiting for someone to answer, when they finally did all I get is the run a round. They say for some reason the order was not placed July 3, 2020 and did not get placed until September 2020. Then we spoke to a person names Julie who told us it would be in November 2020 and installed that month to date December 11, 2020 still waiting. I called again and was told it was ordered but had not come in. They gave me the service persons number his name I was told is Anthony. I have called him, texted him and heard nothing from him. Since Hansons was sold to another company it appears they just don't care. I bet if you want an estimate they would get someone there asap. Stay with a local contractor to avoid this.

I recently had siding done before covid arrived. I gave the a deposit on 7/31/2019. After many phone calls and being told they were still waiting for materials the siding was finally completed in November. The siding was supposed to be vertical on the front they did it horizontally which they fixed the same day. the shutters how ever took three tries to get right of which I now have extra holes in my brick. The contractor that installed the siding said they didn't have issues getting supplies but Hanson's can't get and keep people to do the work. And then when spring came I needed some warranty repairs done which meant ordering material which now because of covid took forever then when they did come in set up an appointment and the contractor NO SHOWED no phone call, set up a second appointment one guy showed up said he couldn't do the repairs alone had to reschedule again which meant I now waisted two days of my time. Hanson's did our roof and windows with no issues what so ever. I ques now that the company has been sold they have NO cares about customer service. I will NEVER recommend Hanson's to any one!!

I moved into a new Home recently, My previous owner did not leave me a clear instructions on how to do this process. With the pandemic going on we all know that business are extremely busy. I was coming a close to the timeframe of transfer. I was able to get to talk to someone who sent me the necessary paper work. I emailed it to processing team. I talked to Shantale knowledgeable and understanding of the situation as I has concerns with the time frame of the transfer. She mention that she would talk with her manager Anthony and see what they could do. I was called back by Anthony was able to confer that the warranty was able to transfer over. I was so pleased with their professionalism and timeliness of this interaction. It's hard to find good customer service like this these days.

Hansons are a company of their word. We had a miscommunication, and Hansons went above and beyond any expectations of resolving any issues I had. I would trust them to work on my house again, anytime. I now understand why they have such a high rating with Better Business Bureau, they work hard at keeping their customers satisfied, and shoot for ecstatic; which is where I am, with the job done on my 120 year old house.
The contractors, R&C Improvements, are awesome. I would recommend them.

I'm SO SICK of Hanson's Roofing and the "contractors" they hire to do their work... It's been several YEARS now. Our roof was done in like February almost three years ago... It wasn't right... It took forever and a call to "Marv" in the main office to get the roof problem corrected. Our GUTTERS were not right...have 🐝 deemed not right by a Hanson's Field Supervisor. And so I waited... I called again just before Covid hit and they sent these "lively" gentleman who did the original installation of our gutters who were apparently not thrilled to see that "the lady of the house" was who they had to talk to... Let me TELL you something fellas... I know MORE about this issue than my husband...BUT I could see that you were not going to stay to talk to him. AS I was attempting to tell them what the issue was...the one "gentleman" turned to me and said "You had leaves in your gutters! We didn't come out here to clean the leaves out if your gutters!" When I began to EXPLAIN to them that this was NOT the issue...he and his compadre walked towards their truck TOTALLY ignoring me, got in and drove away! Now... My problem is NOT leaves... My problem is that there ARE NOT ENOUGH DOWNSPOUTS on the south side of my house...and where they placed the damn downspouts in several OTHER places is completely WRONG! I called Hanson's "helpline" and have received NO RESPONSE from them once AGAIN! I'm angry at being dissed and ignored for WHATEVER reason and I want a CALL from someone in the Headquarters Office! Your company has gotten away with this for too damn long! Make it right... My next stop is every blog I can find AND media outlets. I'll find friends on here and take them along for the ride if they wish. I'm tired if paying an ungodly amount of money for a job not done well! FIX it!!!!
Jennifer K Lanphear
Delton Michigan

Worst company ever to deal with! Signed a contract in mid July '20. We contracted a new roof, siding, gutters, trim and windows. Our roof was improperly installed, took out our square vents and just left holes with shingles over them. Tried to tell us we owed for 4 replacement boards at $85.00 each. I went into my Attic to see what was replaced. Noticed the holes from the vents and no new boards were replaced. A month later they sent out a repair person to plug the vents but said he would come back to finish. Still waiting for that one! Windows were installed in October, two windows are damaged. Haven't heard from Hanson's since! Our contract ended on October 15th with no communication from the company. Contacted the better business bureau and Hanson's said they stopped construction in 2017 because we had a bat infestation! We didn't hire them until 2020! Still have no siding, trim or gutters on our home! Exposed wood around our windows that will probably rot through the winter. Sent several emails, poop ton of calls and texts! No response! I am at a loss for words and disappointed! I just wanted a home makeover and instead I got a living nightmare! I still have their sign on my lawn to let people know what kind of company they are. Neighbors are asking what is going on 😂 even the regular mail man. You know they can surely spread the word as to what kind of work Hanson's does! At this point seeking legal action so I can hire another local company to finish the job. For your sanity and we'll being do not hire 1-800- Hanson's! They really don't get it done!

I have had a patio door, with one pane having a fault fracture. In July I notified them, the panel was not ordered they said until August.
I went to the website and emailed them, they said it had not come in, that has been over two weeks ago and it is coming up November.
They blame lack of communication on the covid, but if is working from home, phones should get answered. Terrible business communication.
Right from the get go as the sales person, said call if you need anything.
I will never do business with them again.

We had our roof installed by Hansons and were happy with the job that they did, but the roof was damaged by a storm which is not the fault of Hansons however we cannot get a reply from them when we talk with there representatives on the phone. We were told that they would get back to us within one business day several times now. I want a price from them because the roof is guaranteed and don't want someone else working on it and voiding our guarantee. They will not reply either to our phone calls or our service request on line.

The sliding door we purchased through Hansons was the top of the line. They installed the door but it had no weep holes, so all the wet weather settling in the door crack had no place to go but into our floor and foundation. All the flooring had to be tore out as both corners of the slider rotted clear through to the basement. They installed it's replacemnt but incorrectly and it wouldn't lock properly. In order to better align the door new holes had to be drilled into the door for the hardware, leaving open holes in the door and still unable to fully and properly align it. A new door was sent, but it was substandard grade from what was originally purchased. Fortunately my husband caught it before they tried to install it. We are still waiting for the replacement, it is now getting colder and the insulation is compromised. This issue was initially reported to Hansons back in March.

I made multiple attempts to contact service to repair my window screens. They finally answered, and after two attempts they finally sent a technician to my house. He arrived and told me he had to take them back to company to fix them. He took them about six weeks ago. I didn't hear from anyone, so I tried to call them. Sat on hold for fifteen minutes, then decided to email a message. They promised me a return call in 24 hours. That was 32 hours ago. This is the worst company to deal with. They are happy to take your money, but when it comes to service, they could care less. I will never deal with them again, and wouldn't recommend them to anyone, even my worst enemy.

Would not recommend this company for roofing! After what was promised to be 1 week for the start of roof installation from time of estimate turned into 3 weeks. After the scheduled day of installation, we faced 3 days of no-shows from the installation crew without any courtesy of a phone call with a reason as to why. Inconsiderate and negligent!

My initial review was very good (the sale, ordering and install) however the after sale response has been terrible! Automated phone system and electronic service request make it very difficult to speak to a “real” person. We are still waiting to get the siding fixed from the derecho storm, guess it’s hard to get fixed if no one calls you back

Hanson's did my roofing job in the middle of the winter of 2019....they ruined all my gutters and fascia, cut siding and installed the roof improperly, putting a vent one foot from the edge of the roof which made the roofing wavy, at the edge of the roof. My gutter over my back door was bent down so bad, from the roofer, the door couldn't be opened. They came back - put up a new gutter, and nailed it into the new roofing at the edge of the roof - ruining it! My siding was also cut quite badly where it couldn't be seen from the ground, which my son saw while installing a roof antenna for me. I called and they came out again, only to nail it into the fascia, it looks terrible, and drips down over my door and other places. A one man team, with no attention to detail installed the roof, and I also got a leak that recently started in the corner of my dining room.

They came out two times, in February & August of 2020, checking supposedly to see what they need for repairs, with a promise both times, they would send a crew, soon to get the repairs done. I guess at this point it's time to get an Attorney. I would never recommend Hanson's over priced job to anyone, because their lifetime warranty is a farce! And their follow up service is unspeakable. There is absolutely no communication, and now they will not answer the phone!

I used Hansons to do some siding and shake shingles on our home. I wasn't too impressed with them due to the people in the office but the workers that actually did the job were great. Kelly is a real gem and really did an excellent job. HIs manager Shiloh was also nice to work with. He came to my home to pick up checks and did respond quickly when I reached out directly to him. We were very happy with the quality of work that was done.

I have water entering my home when called they said they would fix it never came back now they don't call me back after I leave messages had to hire new companies to fix there mistake

Day two of workers not showing up to install our siding. No messages left to let us know they wouldn't be here. We have adjusted our schedules with the expectations that they are coming and they just don't show up. I called several contact numbers and no one tells me why.

Chose Hanson’s to do a roofing job based on their visibility in the market and their guarantee.

I should have know something was fishy when the sales rep disappeared on me when I made a request for a lower cost product... but another rep made it right.

Things only got worse from there. A dumpster was supposed to be delivered the day the job was to start. Not only was there no dumpster, there was no crew. I called the company several times and never received a call back!

The next day a crew shows up, but there is no dumpster. So I have trash and debris surrounding my house. Still no call until the crew hit a snag with a piece of wood. Next thing you know... my phone is blowing up! Once I talk to the person at the company, before an apology ever comes out their mouth... they try to charge me 5K to fix the wood problem. Fortunately, I had someone come out before I spoke to them to fix it and not slow down my job.

Later that day, a little, and I mean little trailer shows up to my house that can only hold one small section of the trash around my house.

The next day, the crew shows up... and still no trash removal or real dumpster so the have to leave more trash around my house. And guess what... still not a word from the company! The contract states clearly that there would be no trash.

So here we are at day 5 of my little job... no bad weather to date... with extra vents that obviously should have been installed, a pile of trash around my house, still no dumpster, and no explanation.

I will never refer or recommend this company to anyone. The same experience I willing to pay a little more to avoid is worse than what I would have received from the little guys.

My next call will be to my attorney.