Happicabs - Essex Taxi Service Avis 1 937

Taxi arrived as arranged and we were texted beforehand and on arrival
Good driving.
Good communication with company regarding booking.
Thank you

Used Happicabs for the first time in a couple of years last night (22 Dec). Phoned and booked whilst on the train from London. Was informed shortly after of my booking via text with details of the car. Was then informed when the car had arrived at BP. All very punctual. Great communication. The driver who picked me up was very pleasant too. One Happy customer.

Driver was on time, car was very clean and driver was very polite. Excellent service

On time. Safe driving Direct route

Smooth journey to Heathrow.

Great driver and fantastic service.

Kept being sent messages saying they'll let us know when it's on its way but it never came.
Called them and they admitted it wouldn't be there for more than 30mins, well after our restaurant booking so we had to cancel. It was a special event

Glen was on time, friendly, professional and got me to my destination in good time.

On Tuesday I booked a cab leaving 50 minutes for a 25 minute journey. Half hour after the pick up time, the cab hadn't arrived, and was still "5 to 10 minutes away". At that point it was impossible to make it in time and so I cancelled.

Happicabs charged me anyway. I contacted them online, to which they said they would respond in 24 hours. Nothing. After 48 I contacted them again. They said that they'd refer the case to their Finance department and once again nothing. No contact. No refund.

Posting this online in the hope that someone will see this and actually do something.

Collected from London by the party bus with the fantastic Brian! Highly recommend this company

Arrived on time but taxi was incredibly dirty inside, like what should be black was caked in brown dirt and dust, had an odour that led me to spend 15 minutes feeling sick in the toilet when arriving at my destination and driver was texting whilst driving throughout ride. Only reason it’s not 1 star is the punctuality and friendliness of the driver, but the standards really need to be improved.

Friendly and courteous driver to transport my wife with crutches to hospital.

Drove carefully and arrived in good time.

Thank you.

Glenn’s so wonderful puts a smile on my face every morning, best taxi driver out there

Driver Aaron was very helpful.. he drop off me to stansted and pick me up.. even though my flight delayed he still waited for me which was life saver.. i will use happicup next time i am traveling and would recommend happicup to everyone

Driver was in time very polite and friendly .

The taxi was pre-booked several days in advance, but arrived nearly 40minutes late.
Due to the time of night, the venue closed and so we had to wait outside in the rain.
Whenever I phoned the office I was told it would be 5minutes, yet it never was.
The only reason given by office staff and the driver for the lateness, was that it was a “busy night”. I don’t understand why bookings are accepted if they cannot be fulfilled. Do not accept bookings if you know you do not have enough drivers.

Taxi's booked to pick up at 19:00 and collect at 23:15.

19:00 pick up was a NO show, called up and was advised driver was 4 minutes away. Still nothing at 19:25 so drove and sent text cancelling pick up. Arrived at venue and at 19:45 got a call from driver to say he was at my house. Explained I had cancelled and he apologised but told me he was only allocated the pick up at 19:25!!!

Sent text to cancel 23:15 pick up as no longer needed. Received multiple missed calls from driver at 23:00 to say he was outside. Left venue to tell him I had cancelled and showed him text.

Got another test to confirm cancellation but due to me being a No show!! Liars.

Utterly useless and will never use again.

UPDATE

It seems the "stock" reply to bad reviews is "we've sent you a request for further details". No. They have not. Absolute rubbish.

And by the way, if you use text to confirm booking you should be able to accept them back. I tried calling to cancel and was in a queue for 20 minutes and then gave up.

DO NOT USE THIS TAXI FIRM.

There was a miscommunication around collection address, by 0.2 mile, spoke to the driver on the phone said no problem. When he arrived to collect me and my young daughter, he said I had to pay extra for the fare I offered to add it to my prebooked transaction and he said I had to pay cash or he refused the journey and I had to rebook. Seem illogical that I couldn't pay the firm the extra as a posed to having to pay him cash in hand

Message saying driver was on his way, could see the car and was able to come out of the house and lock my front door in a timely manner.

Cab was clean and the driver was polite and professional.

Was able to get an earlier train.

Top driver. Happicabs and Happy driver. Especially at silly o’clock in the morning