Hatfields Avis 

After searching on many websites for a reputable company to repair/replace the headliner in our Jaguar X-Type car we telephoned Hatfield Jaguar. We spoke with Mia Jones who went above and beyond to source an accredited company for us. The car is now booked in for the work to be done. Thank you so much Mia; Hatfields are very lucky to have such a lovely young lady in their employment.

Mia was very welcoming with a positive approach & dealt with my request promptly
Very good service & fitted the number plates for me
Would recommend

Wasn't sure what parts I needed for a mirror replacement and Mia Jones made my whole experience lovely and stress free. Ended up with a few extra bits that she arranged returning for with absolute no hassles. Great service I would definitely recommend

Fantastic service from Mia Jones at Hatfields Liverpool, who went to a lot of effort to order and expedite a new fuel line for my Freelander.

i run a small garage business in the isle of man & our landrover dealer had shut down.i needed a dealer close to the docks & found hatfields in liverpool.i called them & they put me through to mia in the stores department.ive been in business for nearly 50 years & was so impressed the professional service given.well done mia & hatields kindest regards stew sayle.

I am a mechanic i Needed a water hose for a 2005 xj8 they wher very helpfull on the phone with identifying the pipe in question good communication and quick response. thanks to everyone involved 😀

Shocking Aftersales Service and Attitude Hatfield's Liverpool
I have an engine management light showing on my vehicle which I asked a local garage to take a look at for convenience, they identified 7 faults on the diagnostic relating to NOx monitoring malfunction and suggested that I book it in at a main dealer. As I bought the vehicle from Hatfields Liverpool I rang them for advice and to book in. I rang their main phone number and pressed for service which constantly rang out, I then tried again on numerous occasions to get through to the switchboard, again, constantly ringing out. I then decided to try again and pressed for new car sales and frustratingly they answered straight away. When I advised that I wanted to speak with service and had been trying for the last 20 minutes to get through the salesman's attitude changed. I was then put though to a woman who was quite rude also with an attitude, I explained that I had bought my vehicle from there and the issues found on diagnostic at my local garage, she looked at booking dates and gave me the 12th of May my reaction was of shock, there is an engine management light on and quite clearly an issue, I asked if is is safe to drive and she replied is the light amber to which I replied yes she then replied that it was just a warning, and went on to reiterate the first date they had available was 12th May it would need a diagnostic which would cost £198 per hour and they would need 2 hours. WHAT!!! I asked about recalls on the vehicle but there was only the security recall which I didn't book in for previously for the same reasons time and attitude. The call ended with me feeling very irate, not booking my car in and being told in a very patronising way "you have a good day". It seems that if you are buying a car from Hatfields the sales people will always answer the phone and are really polite and attentive giving the perception that you are dealing with a company who care about their customers, the reality is once you have bought the vehicle the aftersales are a very different story, rude, patronising, offering bookings so far into the future you have to look to go elsewhere. My car is due for renewal in March next year and despite my love of the brand I will seriously consider whether to go with another Range Rover, if I do then it will certainly NOT be from Hatfields Liverpool.
For a prestige car dealer your aftersales department take it or leave it attitude of the staff leave a lot to be desired, I would discourage anyone I know from considering using your dealership, and this experience has lost you a future new car sale from myself.

Rang Hatfields Hull to report oil leak on my 2024 F-pace. Was told by a very unhelpful young lady that I had to take it over on the 7th April (I rang on 20th March!) rang again today (31st March) because the oil leak was worse and still no joy was told it was still 7th April. My drive is a real mess now and the oil leak is bad. Tried my Leeds branch of Jaguar Landrover - what a difference!! The young lady advised me to ring Jaguar Assist which I did and a couple of hours later the AA have been out and doe a temporary repair, booked it into Leeds and arranged for a car for me. Also advised me not to drive until I take it to Leeds. Hatfields Hull need some customer service training and fast.

I called today because my Jag's pan roof blind had stopped automatically opening and closing when I started / turned off the engine. I was unable to speak to the Service team, even though I tried to call on numerous occasions. No one answers the phone and if they do, they say they're unable to answer anything. I purchased my pre-registered e-pace in December 2024, and it did not occur to me to question servicing with Jag no longer selling Jags. However I have since found out Jaguar servicing is being undertaken at Hatfields Land Rover, and by all accounts no additional staff have been hired or additional space made for the extra workload...Hatfields Land Rover were bad enough, when I had my Evoque, so now I'm genuinely panicking when I can't even speak to someone in Service. It was indicated I should get a reply within 48 hours - that could be a week if it's 48 working hours. I honestly wish I hadn't bought from them, and gone with another marque, and read the reviews before purchasing from Hatfields. Your service is woeful and you are discouraging potential customers remaining loyal to a premium UK brand. I am considering using Vertu in Leeds or Lloyds in York, because whatever Hatfield's are offering it is simply unacceptable!

The staff is very friendly and great service especially Charlotte she went out of her way for us and a very polite young lady alway got a smile on her face x

Hatfields Jaguar Hull have now had my jaguar I pace nearly 4 weeks and still I’m no nearer getting it back. Each time I’ve had to ring them for an update after they said they would keep me updated. I rung today to be told that an engineers video call had been made and a decision will be made in 48 hours. This leaves me with a large diesel car which I’ve had for nearly 4 weeks, costing me a lot more money and still I have no idea when my car will be returned. I echo what others have said in that know one answers the phone. I’ve written to the head office explaining my anger and frustration. The saga continues 😡

Disaster. Warranty? What warranty, takes forever to get basic things fixed. RRS has been in for around 8 weeks now for a couple basic things. They don’t answer the phone unless you pretend you’re buying a new car, only one person can ever update you if you play the game of phone roulette, they say its a 3rd party warranty despite LR themselves pushing it branded. All staff are agency or inexperienced/new. It cannot be this hard to show some level of customer experience for a UK brand which should be looking after its customers. Dreadful…. they can keep the car, I’ll sell this evoque which we’ve had for weeks - and buy another brand! Steer clear.

Bought a used approved Discovery Sport from Hatfields Land Rover in September 2024. Bad experience trying to sort out multiple snags - wrong mats, scratched wing mirror, missing clips. Service levels here are awful in my experience. I would not buy from them again. They are giving the brand a bad name.

Tried contacting the Liverpool branch service department several times now about my engine light coming on my Jaguar Epace. Nobody calls back. It seems impossible to get your car booked in to be checked. Terrible customer service for a premium brand.

I purchased a used Range Rover Evoque from Hatfields in Liverpool. It has been in a local Land Rover dealership for 'work' and 'repairs' 80% of the total time of ownership to date - (9 months). I contacted Head Office to raise a complaint due to dissapointment with the car and the brand. Radio silence from this dealership.

Terrible aftercare, many issues with this dealership. Avoid.

Absolutely shocking customer service. I bought a brand new F pace in July 2024 from the Wakefield branch. A routine oil check showed very little oil on the dipstick. Wakefield has now closed so I tried to call the Hull branch to book my car in for some investigation work and despite trying 5/6 times a day on the phone, emails to the manager and a few contact us enquiry forms i have not been replied to.

Update: The manager replied within minutes of my review going live on Trustpilot but has still failed to respond to my email sent direct to him on Tuesday! Still no phone call from the dealership. I will take my business to another branch!

Avoid. Multiple issues with vehicle. Hatfields offered no assistance (Jaguar stepped in). Hatfields responded to my Trust pilot review- asked me to contact their Head office so they could deal with the issues promptly. 8 days later and a further chase up from my side- No response from Hatfields at all.

Appalling customer service from Hatfields Shrewsbury.

Rang up to book a test drive of a plug in hybrid car. The person on the phone arranged a specific time and day to test. Turned up, left standing around the showroom like a lemon for 20 minutes. Eventually sat down with a salesmen who made me feel like I was ruining his day.

Then I was told no plug in hybrids available to test.

He started to generate quotes anyway which were significantly more expensive that online research. When I showed him quotes from other dealers online, he claimed what I had wasnt a genuine JLR dealer. It was - only the largest in the UK - Grange.

He offered to show us a car outside, which was pretty comical as he couldn't find the keys. He bough a BUCKET, yes a BUCKET of keys with him and just tried the door handles.

In the end ordered a car from Jardine Milton Keynes who were incredible from start to finish and organised a brilliant deal.

Post purchase I rang Hatfields Shrewsbury to arrange small bit of warranty work on the car and was told as we didn't buy from them they will not do any warranty work.

Congratulations - you have lost me as a customer for everything.

I will drive to Jardine in Wolverhampton from now on.

Purchased a jaguar from Wakefield dealership. Numerous issues and only have had it six months. No response, assistance or accountability from Hatfield’s.