Hays Travel - Carlisle Avis 

1 832
TrustScore 5 sur 5

5,0

13-15 English Street, CA3 8JW Carlisle, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

My friend and I visited your branch in Carlisle and were seen by Lucy. I cannot commend her highly enough. She was very helpful giving us lots of advice and information and various permutations a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very good staff get on with all of them very well and we can usually have a good laugh and come out with a holiday to look forward to shame hays was not in penrith you'd clean up we have no one any go... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

  • 13-15 English Street, CA3 8JW, Carlisle, Royaume-Uni

  • 01228264653

5,0

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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5,0

Tous les avis

(1 832)

120 653 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Liv is as very helpful and patient and…

Liv is as very helpful and patient and after a little while we narrowed down the hotels we liked before actually booking. The process was simple and would recommend Hays Travel

5 juillet 2026
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Réponse de Hays Travel - Carlisle

Thank you for your kind review Judith, it was a pleasure booking your holiday!

Liv :)

Noté 5 sur 5 étoiles

Claire is our go to travel agent

Claire in Carlisle Branch is brilliant! We are always confident that our holiday booking is in safe hands! Thank you Claire🥰

25 juin 2026
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Réponse de Hays Travel - Carlisle

Thank you so much for your kind words, Claire

Noté 5 sur 5 étoiles

Friendly staff

Friendly staff, easy to book, great service.

30 juin 2026
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Réponse de Hays Travel - Carlisle

Thank you so much for your kind words, Rachel

Noté 5 sur 5 étoiles

Everyone was helpful

Everyone was helpful, but usually i book with Lucy, we have a good relationship and I trust Lucy, I have had a few problems in the past which Lucy sorted out for me with no problems and she kept in touch with me. Overall, a great team

1 juillet 2026
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Réponse de Hays Travel - Carlisle

Thank you for your kind words, it was a pleasure to book another trip for you.

Thanks, Lucy

Noté 5 sur 5 étoiles

I dealt with Olivia (Liv) who was…

I dealt with Olivia (Liv) who was lovely and very helpful. When I told her what I needed, she went out of her way to make sure she found it and then explained everything about it and then made sure we were checked in properly as I’m not good with tech!
On the whole it was excellent service. Well done 👍

1 juillet 2026
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Réponse de Hays Travel - Carlisle

Thank you for the kind review both!! It was a pleasure to help book your holiday.

Liv :)

Noté 5 sur 5 étoiles

Rachel at Carlisle Shop

Rachel at Carlisle is very efficient and takes time to book the best holiday that she can for us. She always makes the experience an exciting start to all of our holidays. All of the staff are professional and very courtious.

1 juillet 2026
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Réponse de Hays Travel - Carlisle

Thanks for your kind words, it is always a pleasure to book your holidays. Thanks again Rachel

Noté 5 sur 5 étoiles

Attention to our needs

When I rang up a lady called Olliva answered the call. She was polite. Understanding what we wanted. She came up with what we were exactly looking for

30 juin 2026
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Réponse de Hays Travel - Carlisle

Thank you for your kind words Ian, it was a pleasure booking your holiday!

Liv :)

Noté 5 sur 5 étoiles

Extremely helpful

Extremely helpful, knowledgeable staff. Made the experience a pleasure. Thank you Claire

27 juin 2026
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Réponse de Hays Travel - Carlisle

Thank you for your kind words and for booking with us again instore.
Many Thanks
Claire

Noté 5 sur 5 étoiles

Helpful

Helpful, friendly, polite operative.
Efficient booking process.

26 juin 2026
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Réponse de Hays Travel - Carlisle

Thank you for your kind words, it was a pleasure to book your holiday!

Liv :)

Noté 5 sur 5 étoiles

Cruise booking

We went to check out a cruise we had seen advertised. Martin established all our requirements and found us the perfect cabin at a great price, including coach travel to and from the cruise. Excellent service.

24 juin 2026
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Réponse de Hays Travel - Carlisle

Thank you so much for your kind words, Im sure you will have an amazing cruise , Martin

Noté 5 sur 5 étoiles

Extremely helpful and friendly staff

Extremely helpful and friendly staff. We would recommend anyone to book a holiday at Hays Carlisle. First class service as usual.

25 juin 2026
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Réponse de Hays Travel - Carlisle

Thank you for booking with us again instore and for your kind words. It is always a pleasure to assist with your plans.

Kind regards
Claire

Noté 5 sur 5 étoiles

Hayley was exceptional in every way

Hayley was exceptional in every way, finding us the perfect holiday to suit our requirements. The process was simple and straight forward. There was even an interactive game to entertain my 3 year old whilst we were getting the holiday booked. Would highly recommend!

23 juin 2026
Logo de Hays Travel - Carlisle

Réponse de Hays Travel - Carlisle

Thanks so much for booking with us and for your kind words, it was a pleasure to help with your plans.

Kind regards
Hayley

Noté 5 sur 5 étoiles

Great experience as always .

Claire made my booking for a last minitue holiday such a good experience .She went above and beyond to help me find the right holiday at the right price ,as i have used often in the past she know exactly what i am looking for .nothing is too much trouble ,she is friendly and knowledgeable . I am genuinely pleased with the final choice I made with her help. I highly recommend Claire.

22 juin 2026
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Réponse de Hays Travel - Carlisle

Thanks again for booking with us, it is always a pleasure to help with your holiday plans. You will have a great time.
Kind regards
Claire

Noté 5 sur 5 étoiles

Helpful staff

Martin was very helpful and found my last details with my friend which made the booking quick and straightforward.

13 juin 2026
Logo de Hays Travel - Carlisle

Réponse de Hays Travel - Carlisle

Thankyou for booking with us again, it was a pleasure to assist with your plans.
Many Thanks
Martin

Noté 5 sur 5 étoiles

Nice friendly reception

Nice friendly reception , and helpful staff

18 juin 2026
Logo de Hays Travel - Carlisle

Réponse de Hays Travel - Carlisle

Thankyou for your kind words and for booking with us instore. It was a pleasure to help with your plans.
Many Thanks
Lucy

Noté 5 sur 5 étoiles

I would like to thank Jess for her…

I would like to thank Jess for her excellent customer service while helping me book my cruise holiday. She was friendly, professional and extremely helpful throughout the whole process. She took time to answer all my questions and explained everything clearly and made sure I found the perfect cruise for my needs. Her knowledge and attention to detail made the booking process smooth and stress free. I’m am looking forward to going on my holiday after all the information she provided and will definitely be booking a holiday again in the future.

11 juin 2026
Logo de Hays Travel - Carlisle

Réponse de Hays Travel - Carlisle

Thank you so much for your kind words and repeat business Julie, It's always a pleasure booking your holidays. You will both have an amazing time =-)

Jess

Noté 5 sur 5 étoiles

"Effective Sequence of Transaction"…

Hi.,It was Conducted very Quickly and easily with fortunately my having to Do the Money transfer away from the Shop equally easy and rapid.That is because the handling of the Money transfer was by a very rapid Fast Payment,Partly the ease of it all was because the Shop was relatively quiet and the Woman handling my Booking was only dealing with a Customer when I returned after 20 Minutes the second time to Pick up the formal Booking Confirmation.Actually,I printed out your Confirming Email on my return and it is in the Cupboard File with the formal Confirmation. James

17 juin 2026
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Réponse de Hays Travel - Carlisle

Hi James,

Thank you for the kind review. I hope you enjoy your trip to Brighton.

Kind Regards
Hayley

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