Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I booked with a lovely person called Chloe. She was very good to deal with very knologible and quick with responding to any questions via email. If my Cruise is as good as dealing with Chloe I will be... Voir plus
L'entreprise a répondu
Made to feel welcomed the second we walked in. The process was tailored to us to suit our needs with no fuss. Very helpful and felt at ease booking our holiday. The girl that sorted us is amazing at w... Voir plus
L'entreprise a répondu
My friend and I were booking a cruise for a group 5Oh holiday next year. Laura was extremely helpful and friendly . She explained everything in detail. My friend and I will both require assistance on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, Royaume-Uni
- 02892290223
5,0
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Geraldine made the experience
Geraldine made the experience. She was a treat to talk to.And. So helpful. A great 😃 pleasure. I will certainly be Back. Alex.M..
30 août 2026
Réponse de Hays Travel - Castle Court
Alex Mullen,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague made your experience such a great pleasure and was so helpful. We look forward to welcoming you back.
Kind Regards
Hays Travel Castle Court
I booked with a lovely person called…
I booked with a lovely person called Chloe. She was very good to deal with very knologible and quick with responding to any questions via email. If my Cruise is as good as dealing with Chloe I will be delighted.
23 août 2026
Réponse de Hays Travel - Castle Court
Kevin Callaghan,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our colleague provided such a positive and knowledgeable experience. We hope you have a fantastic cruise!
Kind Regards
Hays Travel Castle Court
Joshua was lovely and very helpful
29 août 2026
Réponse de Hays Travel - Castle Court
Thank you for taking the time to leave such a lovely review! We are so pleased to hear that you found our service to be helpful.
Kind Regards
Laura
Good service.
Very helpfull and very quick finding me the hotel and flights staff very plesent service as soon as i went in i was seen right away.
21 août 2026
Réponse de Hays Travel - Castle Court
Customer,
Thank you so much for your wonderful review! We are delighted to hear that our team provided such pleasant and quick service in finding your hotel and flights.
Kind Regards
Hays Travel Castlecourt
From the store we booked it in with…
From the store we booked it in with Maria was first class
20 août 2026
Réponse de Hays Travel - Castle Court
Peter,
We are so happy to hear about your excellent experience with us. We appreciate you sharing your positive feedback!
Kind Regards
Hays Travel Castle Court
Réponse de Hays Travel - Castle Court
Elizabeth McClean,
Thank you for your kind words! We are so pleased to hear that our team was very helpful and provided you with a positive experience.
Kind Regards
Hays Travel Castle Court
Hays Castlecourt
Hays Castlecourt , booked our holiday with Maria excellent customer service. Would highly recommend, she has so much patience and was very helpful
24 août 2026
Réponse de Hays Travel - Castle Court
Roisin,
Thank you for your fantastic feedback! We are so pleased to hear that our team member was a great help and made your booking experience enjoyable. We look forward to helping you again.
Kind Regards
Hays Travel Castle Court
Réponse de Hays Travel - Castle Court
Marie Rogan,
Thank you for sharing your positive experience. We are so pleased to hear that you found our team to be helpful and friendly. We appreciate your kind words!
Kind Regards
Hays Travel Castle Court
Was very helpful and understood my…
Was very helpful and understood my needs. Have always had good service
5 août 2026
Réponse de Hays Travel - Castle Court
Eileen,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that we were very helpful and understood your needs. We always strive to provide excellent service.
Kind Regards
Hays Travel Castle Court
Everything good from start to finish.
16 août 2026
Réponse de Hays Travel - Castle Court
David ,
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us.
Kind Regards
Hays Travel Castle Court
Cruise holiday booked :-)
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thanks for your help Geraldine :-)
17 août 2026
Réponse de Hays Travel - Castle Court
Ciaran,
Thank you for your wonderful review! We are so pleased to hear that our team was able to provide such a helpful and informative experience for your first cruise. We hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
This company is always very helpful and…
This company is always very helpful and always go above and beyond to get us the perfect holiday. Booking process is smooth and staff are very helpful.
19 août 2026
Réponse de Hays Travel - Castle Court
Deirdre Moylan,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you find our team helpful and our booking process smooth. We always strive to go above and beyond for our customers.
Kind Regards
Hays Travel Castle Court
Made to feel welcomed the second we…
Made to feel welcomed the second we walked in. The process was tailored to us to suit our needs with no fuss. Very helpful and felt at ease booking our holiday. The girl that sorted us is amazing at what she does and I would recommend going to her to anyone. Il be there again to book.
21 août 2026
Réponse de Hays Travel - Castle Court
Lara,
Thank you for your wonderful feedback! We are so pleased to hear that you felt welcomed and at ease, and that the process was tailored to your needs. We look forward to seeing you again soon.
Kind Regards
Hays Travel Castle Court
The service was exceptional maria was…
The service was exceptional maria was so friendly and professional and made the whole process easy for us
23 août 2026
Réponse de Hays Travel - Castle Court
Evelyn Green,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided such friendly and professional service, making your experience an easy one.
Kind Regards
Hays Travel Castle Court
Réponse de Hays Travel - Castle Court
Christine,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be nice and very helpful. We truly appreciate your kind comments.
Kind Regards
Hays Travel Castle Court
Brilliant
I tortured poor Josh so many times and he was very patient and helped me so much would definitely recommend lol
11 août 2026
Réponse de Hays Travel - Castle Court
erin,
Thank you for your wonderful review! We are so pleased to hear that our colleague was very patient and helpful, making your experience with us so positive.
Kind Regards
Hays Travel
Siobhan
Booking made easy as usual… cannot…
Booking made easy as usual… cannot complain about the standards of hays travel.
Megan (castle court) made the whole process so smooth and easy.
17 août 2026
Réponse de Hays Travel - Castle Court
Hi Louise,
Thank you for your wonderful feedback!
We are so pleased to hear that the booking process was smooth and easy for you and we hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
We always book with hays because the…
We always book with hays because the staff are ever so friendly and very helpful 👍🏻
16 août 2026
Réponse de Hays Travel - Castle Court
Thank you for your wonderful feedback, Stephen! We are so pleased to hear that our staff are friendly and helpful, and we truly appreciate your continued loyalty.
Kind Regards
Hays Travel Castle Court - Megan
Réponse de Hays Travel - Castle Court
Hi Paul,
Thank you very much for your kind review. We hope you have a lovely trip.
Kind regards,
Hays Travel Castle Court - Megan
The travel agent we booked with went…
The travel agent we booked with went above & beyond very professional potile helpful & lots of knowledgeable on the trip we wanted to book, lovely to experience such good customer service 🌟
14 août 2026
Réponse de Hays Travel - Castle Court
Ssingleton Mo,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our travel agent. It's fantastic to know that their professionalism and knowledge made your booking experience so enjoyable. We always strive to provide excellent customer service.
Kind Regards
Hays Travel Castle Court
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.