Thank you to Emilie for helping us to plan and book our summer holiday for next year. She was so efficient and helpful. There were other staff present who also offered suggestions and advice on hotels... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit E, Richmondshire Walk, Catterick Garrison, DL9 3EN Catterick, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I would like to say a massive thank you to Brodie for helping me with my travel insurance. Everything was explained clearly and patiently, and I never felt pressured into choosing anything I didn’t n... Voir plus
L'entreprise a répondu
My wife and I do a few trips a year, this time was a 7 night Christmas cruise. We spoke to Bethany and she helped us all the way. Very good knowledge of cruising and so very helpful. My wife was going... Voir plus
L'entreprise a répondu
All staff are excellent in going above and beyond to ensure you get the best holiday experience for your needs. A special mention to Emilie for patiently looking through deals for us and arranging... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Unit E, Richmondshire Walk, Catterick Garrison, DL9 3EN, Catterick, Royaume-Uni
- 01748448021
4,9
Excellent
805 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant assistant Beth Harrington…
Brilliant assistant Beth Harrington really lovely to deal with excellent at her job
19 novembre 2025
Réponse de Hays Travel - Catterick
Thank you so much for your lovely review :) It was great to have you in store :) Next time bring Barney in to see us :) Thank you Beth :)
Exceptionally friendly and helpful…
Exceptionally friendly and helpful staff. Answered our questions with confidence.
Highly recommend and would definitely use again.
17 novembre 2025
Réponse de Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your cruise, I hope you have a fantastic time! Thank you Emilie :)
Excellent staff
We were greeted with a Good Morning and Hello with smiles from all the staff. Warm friendly atmosphere. As always a great help from Brodie, taking her time to explain everything. Holiday booked and sorted smoothly. Thank you for your assistance.
10 novembre 2025
Réponse de Hays Travel - Catterick
Thank you for your lovely review Alison, we will pass on your comments to Brodie who i know will appreciate them
Danny
Hays Travel Catterick
Excellent professional service
Excellent professional service, very helpful and explained everything about the holiday in detail. Went through all options and answered any questions we had. We are extremely happy with the service in booking our next holiday.
9 novembre 2025
Réponse de Hays Travel - Catterick
Thank you for for your kind words. It was a pleasure booking your holiday! Thanks, Brodie :)
Réponse de Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday to Dubai. I hope you have a great time. Thank you Beth :)
First Time Cruise
Never booked or been on a cruise before and had plenty of questions, Beth at Catterick was very helpful and after we gave her what we were after she helped us with the booking and arrangements for a cruise in sept 26. Made it simple and easy, Thankyou
6 novembre 2025
Avis spontané
Réponse de Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your cruise for you and I hope you have a fantastic time! Thank you Beth :)
…Should I use a travel agent?
Politeness of all the staff I dealt with, attention to my wishlist, and the efficiency of the process and booking.
First time I have used a travel agent for many years and was very pleasantly surprised by the positive experience.
30 octobre 2025
Réponse de Hays Travel - Catterick
Thank you for taking the time to leave a lovely review. It was my pleasure to get your holiday booked. I hope you have a fantastic time. Kind Regards, Beth :)
My 10 year old grandson became ill on…
My 10 year old grandson became ill on board the Iona cruise ship he was perfectly healthy when we started this holiday was treated for constipation when in fact it was a viral infection from the ship never again
2 août 2025
Réponse de Hays Travel - Catterick
Hi Carol,
Thank you for bringing your complaint to our attention by coming into branch and our telephone conversation today.
Rest assured now we are aware we will be handling your complaint against the supplier and be updating you along the way.
We wish your Grandson a speedy recovery.
Many Thanks
Laura
Branch Manager
Fantastic service
Fantastic service. Brodie was warm welcolming and very knowledgable. We are really looking forward to our holiday.
26 octobre 2025
Réponse de Hays Travel - Catterick
Thank you so much for your kind comments! I am so glad I was able to book your holiday. Thanks, Brodie :)
Good service
Your assistant was very helpful efficient, helping us book our holiday very quickly and easily.
24 octobre 2025
Réponse de Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your cruise. I hope you have a great time. Thank you Laura :)
TENERIFE HERE WE COME AGAIN
It's so nice to come to Hays travel to book our holidays & get the professional help with what we are looking for.
21 octobre 2025
Réponse de Hays Travel - Catterick
Thank you so much for your kind review, it was a pleasure getting your holiday booked :) Thanks Brodie
Excellent Service from a Local Travel Agent
Our Travel Agent was a young lady called Brodie who had booked a previous holiday for us.
We decided to book another holiday this time a Cruise to the Caribbean and rather than book online directly with the Cruise Company we decided to use our local Travel Agent.
Brodie was again very professional efficient and knowledgeable and I was surprised that she is a trainee. Excellent service from a good Company.
26 octobre 2025
Réponse de Hays Travel - Catterick
Thank you so much for your kind words. It means a lot! I am so glad we were able to get your cruise booked. Best Wishes, Brodie :)
Réponse de Hays Travel - Catterick
Thank you for leaving a lovely review. It was my pleasure to get your holiday booked. I hope you have an amazing time away. Kind Regards, Brodie. :)
As usual great service
As usual great service, Laura helped us with booking a cruise, all staff at Hays Catterick are very helpful
22 octobre 2025
Réponse de Hays Travel - Catterick
Thank you for leaving such a lovely review. It was my pleasure to help get your holiday booked. I hope you have a fantastic time. Kind Regards, Laura :)
Good service
Good service, had a callback to discuss my options and answer all questions. Even booked the holiday for me over the phone! Definitely using Hays travel again.
8 septembre 2025
Réponse de Hays Travel - Catterick
Thank you so much for leaving me this really kind review, it is appreciated :) Danny
We booked with Emilie for the 2nd time…
We booked with Emilie for the 2nd time & once again can't fault her in anyway.
19 octobre 2025
Réponse de Hays Travel - Catterick
Thank you for taking the time to leave me this review. I hope you have a great holiday. Thanks, Emilie :)
Laura was excellent with us
Laura was excellent with us. She was helpful in helping us to find the holiday we wanted. Excellent customer service from her.
20 octobre 2025
Réponse de Hays Travel - Catterick
Thank you for leaving a lovely review. It was my pleasure to get your holiday booked. I hope you have a fantastic time away. Kind Regards, Laura :)
Laura was really helpful and we didnt…
Laura was really helpful and we didnt feel rushed when looking at options.
18 octobre 2025
Réponse de Hays Travel - Catterick
Thank you so much for taking the time to leave me this lovely review :) It was my pleasure getting your holiday booked up! Kind Regards Laura
Always professioal
Always professioal, friendly and helpful. Booked another great holiday. Thanks to all the staff at the Catterick branch
17 octobre 2025
Réponse de Hays Travel - Catterick
Thank you for taking the time to leave such a lovely review. It was my pleasure to get your holiday booked. I hope you have an amazing time away. Kind Regards, Emilie :)
Réponse de Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure booking your holiday. Thank you Brodie :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.