We always deal with Trinity at the Chelmsford store, she always gives 100% to all our enquiries. She always calls or e mails when she says she will. Her polite and enthusiastic nature, makes her a ple... Voir plus
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Lisez les avis des autres
Trinity that works in the Chelmsford office is amazing, she helped us last year with our cruise, she was so helpful we booked again this year with her, there wasn't anything she wouldn't do for us,... Voir plus
L'entreprise a répondu
Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... Voir plus
L'entreprise a répondu
Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
19-20 High Chelmer, CM1 1XL, Chelmsford, Royaume-Uni
- 01245801314
4,9
Excellent
998 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Knowledgeable of the location that we…
Knowledgeable of the location that we wanted to go too, was very helpful.
25 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for taking the time to reply to our survey and your positive comments.
It was a pleasure to book your holiday
Debbie
All the staff are very helpful…
All the staff are very helpful specially Michelle who sorted the holiday out she new exactly what she was doing
1 février 2026
Réponse de Hays Travel - Chelmsford
Hello, Mr Jay
Thank you for your kind review and for booking in store at Chelmsford it was a pleasure to help you find your holiday.
Kind Regards
Michelle
Ease of booking and friendly
Ease of booking and friendly, knowledgable and helpful staff as always. We have always found booking through Hays gives us another level of support if we need it.
1 février 2026
Réponse de Hays Travel - Chelmsford
Thank you so much for your kind feedback! And thank you again for being so patient with me while I’m training — it’s very much appreciated. We look forward to helping with your next holiday.
Marney :)
I live in USA but am British and this…
I live in USA but am British and this is the second cruise Hsys has organized for me. I would like to thank Victoria in Chelmsford office for all her help and very quick responses. Smooth Sailing 😊
25 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for taking the time to leave a lovely review. It is always a pleasure to help book your holidays.
Victoria
The staff at Hayes travel are always…
The staff at Hayes travel are always very helpful, pleasent and professional.
24 janvier 2026
A pleasant booking experience.
My husband and I booked a holiday with Marney at the Chelmsford branch. She stated that she was a trainee but she was very helpful, polite, and efficient throughout our visit. We believe that she will be an asset to Hays.
10 janvier 2026
Avis spontané
Réponse de Hays Travel - Chelmsford
Thank you so much for your kind review. It was a pleasure to book your holiday and I really appreciate your lovely feedback. Thank you again for being so patient with me as I am training and I hope to see you again soon!
Marney :)
Booking a holiday when the staff can really help you
We explained what we needed and was advised and explained about the location of the hotels we had been looking at. Debbie was lovely
28 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for taking the time to reply to our survey and for your positive comments.
It was a pleasure to do your booking
Debbie
Victoria assistance
Victoria: Helpful, patience, good listening , thinking with me to achieve a good trip to Arezza , Tuscany
20 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for taking the time to leave a review. It was a pleasure to see you again and help to book your trip.
Victoria
Absolutely brilliant
Absolutely brilliant, thank you so much for your helpfulness, patience and politeness.
25 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for booking your holiday with me, and for your kind words
Another great booking experience with helpful Hays Travel
We were helped to find a holiday to Crete for this summer plus a river cruise for 2027 by Julia, who took time to find us suitable accommodation within our budget for ourselves and our daughter. She was very patient and looked at lots of options for each holiday, both online and also making calls to companies endeavouring to get us the best deals.
We feel she went above and beyond to help us and we are very grateful. We won’t hesitate to use Hays Travel again.
24 janvier 2026
Réponse de Hays Travel - Chelmsford
Hi Helen
Thank you, for such a lovely review .
You are more that welcome and I am so glad I managed to find you two holidays that ticked the boxes .
Take care and speak soon
Julia
Trinity.Evita and Leah are one in a…
Trinity.Evita and Leah are one in a million they all go out of there way to help you what can I say
18 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for your kind reply it is a pleasure always getting your holidays booked.
Trinity
Very helpful & patient.
Used Hays before so was happy to go to them again.
They had all our details so didn’t have to go all through them again. Trinity helped us & was very helpful & patient. Highly recommend.
23 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for your kind reply it was a pleasure getting your cruise booked!
Trinity
Réponse de Hays Travel - Chelmsford
Hi Julie,
Thank you for your nice words and i'm glad we got your holiday sorted :)
Réponse de Hays Travel - Chelmsford
Good Afternoon Mr Richards,
Thank you so much for your lovely review!
Have a great holiday!
Kind Regards,
Evita
Very helpful and informative staff
22 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for taking the time to leave me a review. It was lovely to meet you in store and help to book your magical trip.
Victoria
Very helpful member of staff who…
Very helpful member of staff who discussed all our holiday needs putting forward ideas answering our questions. Also liked that other members of staff offered their thoughts on various topics.
22 janvier 2026
Réponse de Hays Travel - Chelmsford
Hi Andrew,
Thanks so much for your kind review! It is always a pleasure to have you both in store!!
Leah.
All the ladies in the Chelmsford branch…
All the ladies in the Chelmsford branch are so helpful and friendly. Jo in particular where she goes out of her way to find us a great deal on a holiday. Nothing is too much trouble and always has a lovely smile. Always receive a wonderful service and leave happy.
21 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for your kind reply! Always a pleasure to book your holidays.
Jo & Trinity
From the 1st time l came wanting to…
From the 1st time l came wanting to book a holiday for me and my 4 friends she was very helpful, suggesting lots of places to go. When I went quiet she kept phoning me to ask if I had finally decided where to go on holiday. When I decided on the cruise she was just the same helpful answering all my questions and giving more advice on what to expect on my 1st ever cruise.
22 janvier 2026
Réponse de Hays Travel - Chelmsford
Hi Miriam,
Thanks for your kind review! It was a pleasure to book your first cruise for you, I am sure you will love it!
Leah.
Hays second visit and second holiday booked
We've booked last year our holiday always with your agency and we had a very good travel experience.
This year Julia was very patient, knowledgeable and attentive with us.
We are gladly recommending your agency to all our friends and family.
12 janvier 2026
Réponse de Hays Travel - Chelmsford
Hi
Thank you so much for your booking .
You are more than welcome
Julia x
Victoria and Jo were super helpful and…
Victoria and Jo were super helpful and responsive
20 janvier 2026
Réponse de Hays Travel - Chelmsford
Thank you for taking the time to leave a review. It was lovely to meet you in-store and help get your holiday to Egypt booked.
Victoria
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