It was easy to book a holiday. The lady who helped us was very knowledgeable and made it straight forward. Everything has been organised to make it a stress free experience. Very happy customer.
L'entreprise a répondu
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Usual friendly and efficient service. The staff are always very patient and helpful. Michael dealt with our booking with humour and care. Thanks once again to him and Emma
We are both in our late 80s and find everyday life so difficult. At Hays travel everything is arranged for us and staff are extremely efficient. We can always rely on Hays.
L'entreprise a répondu
Thanks to Chloe who was very efficient in booking my holiday over the phone, always great service & very quick to sort everything out! I can highly recommend the girls at Hays in Colchester!
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
12 Trinity Square, CO1 1JR, Colchester, Royaume-Uni
- 01206807925
4,9
Excellent
732 avis
Demande des avis aux clients
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Disappointed
Went in for help for a cruise it was booked online has a xmas present for myself and my partner im not a computer person all my cruises have always gone through hays travel as have the travel insurance been purchased there ! I asked for help to complete my on board info on my phone and was told that because I didn't book cruise through hays travel they wouldn't help me .. I have purchased £1000's of pounds worth of cruises through colchester travel agents and dispointed dont even cover how i felt when I left your branch .
29 novembre 2025
Réponse de Hays Travel - Colchester
Hi Lisa, Apologies you felt like this when leaving our branch after purchasing your Travel Insurance. As we mentioned in store when you asked us to view your cruise booking that you made online on our pc we could not access this, as this had not been booked with us, we advised you that we could only advise on the information you needed to complete your online check in which we did, and you advised us that a family member will assist you, and mentioned in future that you will book with us again in store so that we can service the whole booking.
Great professional service
Always get excellent professional, knowledgeable one to one service.
27 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for booking with me over the many years, it is always a pleasure
Olivia was very helpful
Olivia was very helpful. She was able to find the answers to the questions that we posed and emailed the responses. Very efficient.
27 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for giving us a 5 star review and for your repeat custom over the years
I cannot praise Hays travel in…
I cannot praise Hays travel in Colchester highly enough. The staff bend over backwards to help you get the holiday you want, especially Emma who always helps me and my friend to get what we need (as I am disabled) for our holiday.
26 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for a lovely review, glad I can always help to make the experience off booking you holiday a lot smoother
Great service
Emma, the manager, was very knowledgeable and provided a great service and got me a great deal for a weekend trip to Poland at a great price. She also helped by booking us the excursions we wanted to do, making things much easier than trying to book while there. Thanks for a great overall booking experience
25 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for always booking with me, it has been a pleasure over the years to assist arranging your holidays and to help making memories for you.
Very helpful staff did everything l…
Very helpful staff did everything l asked for an everyone was very friendly, a nice experience
25 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for your your 5* review and kind words, we appreciate your repeat custom and look forward to booking many more amazing holidays for you.
Member of staff was excellent and very…
Member of staff was excellent and very helpful booking explained very well
21 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for your 5* review and feedback, we appreciate your repeat custom and look forward to booking many more wonderful holidays for you.
Worst holiday abroad ever and all they…
Worst holiday abroad ever and all they can say is not are fulity didn’t take in any consideration of hills or nothing so it is your fault if u done your job properly and listen to the customer and not Christmas’s is just an disappointment as well they can get anything right at all don’t bother booking with them unless you want your holiday ruin or Christmas as well now have to wait for a refund as well all they can say not are fulity
19 novembre 2025
Avis spontané
Réponse de Hays Travel - Colchester
Hi Harley, Sorry to hear that you are still disappointed with the outcome of your January 2025 holiday when you travelled with us, we did assist you back in March to help try to resolve your complaint with the supplier and your concerns where with them and not Hays Travel.
Colchester branch
I went in to the Colchester branch mainly for information about a trip but ended up booking because Chloe gave us all the information we needed on flights and hotels and made it so easy to book, so we did.
9 novembre 2025
Réponse de Hays Travel - Colchester
It was lovely to meet you both in store, thank you for the 5 stars and the positive feedback! - Chloe
I always get excellent service thats…
I always get excellent service thats why i AM NOW BOOKING 2028 HOLIDAYS
15 novembre 2025
Réponse de Hays Travel - Colchester
Always a pleasure, thank you for your continued loyalty! - Chloe
Excellent advice and gave so much time.
When I went into find a last minute holiday the young man who served me was wonderful. He took so much time helping me choose the right location and Hotel. He gave good advice and recommendation of the Ibostar here in Madia Tunisia. He was absolutely right. A beautiful hotel with excellent customer service. We have had a wonderful holiday thanks to him, sorry can't remember his name, I think is was Lee.
6 novembre 2025
Réponse de Hays Travel - Colchester
We are so glad you are having an amazing time! Thank you for the 5 stars and positive feedback. We hope to see you in store again to book another one!
Great advice and customer service
Thanks, Emma, fantastic advice and service (again)!
9 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for your 5* star review, we are glad that Emma was able to get everything booked for you and we look forward to seeing you in store again soon.
Very thorough with hotel information
Olivia was fantastic. Very helpful and thorough to ensure it was the correct hotel and room we wanted. We’ve used Hays for many years.
8 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for your 5* review we are glad that Olivia was able to get everything booked for you, we appreciate your repeat custom and look forward to booking you more amazing holidays soon.
Quick response and efficient service
8 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for your 5* review, we appreciate your repeat custom and look forward to booking you more amazing holidays soon.
Chloe was very friendly and helpful and…
Chloe was very friendly and helpful and didn't take long to arrange our holiday and cover everything we required just made it all so easy.We will be booking another one soon.
7 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for your 5* review we are glad that Chloe was able to get everything booked for you. We look forward to seeing you in store again soon.
All booked and ready to go 👍
Very happy with the service and customer friendly staff. Excellent handover from enquiry to booking.
Roll on February
7 novembre 2025
Réponse de Hays Travel - Colchester
Thank you for your 5 star review and your repeat custom over the years. It is always a pleasure getting your holidays booked for you, and we look forward to seeing you in store again soon to book many more :)
Received excellent customer service…
Received excellent customer service from Olivia, who booked our next year's holiday to Cyprus. Olivia was very helpful and professional - could not have wished for more.
28 octobre 2025
Réponse de Hays Travel - Colchester
Thank you for your 5* review, we are glad that Olivia was able to get everything booked for you and hope to see you in store again soon.
Always great helpful service
Always great helpful service, got to know the staff since Thomas Cook day's 👌👏👏
26 octobre 2025
Réponse de Hays Travel - Colchester
Thank you for your review, we appreciate your repeat custom and look forward to booking you many more fabulous holidays!
Catherine and Mykee were both very…
Catherine and Mykee were both very helpful and helped me book my holiday to Bali and answered all my questions that I had . I would definitely book with Hays again
28 octobre 2025
Réponse de Hays Travel - Colchester
Thank you for your 5* review, we are glad Kathryn and Mykee were able to get everything booked for you and we look forward to seeing you in store again soon.
Helpful and friendly staff
Very helpful staff, very Informative and answered all our queries.
28 octobre 2025
Réponse de Hays Travel - Colchester
Thank you for your 5* review, we appreciate your repeat custom and look forward to seeing you in store again soon to book many more amazing holidays.
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