Have used Hays Travel for quite a few years, always been excellent nothing is never too much trouble. They check you in for your flight, complete fast track and organise your currency at preferential... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hays Travel managed to find us the kind of trip we were looking for and Tracey at the Colwyn Bay store was brilliant in achieving this. She was friendly, helpful and very knowledgeable. She found us a... Voir plus
L'entreprise a répondu
We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tra... Voir plus
L'entreprise a répondu
Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Unit 10 Bay View Centre, LL29 8DG, Colwyn Bay, Royaume-Uni
- 01492 445024
4,9
Excellent
689 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kemal
Kemal is friendly, knowledgeable, efficient and enjoys his job which is an ideal person to help me book a holiday swiftly & confidently.
26 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Good morning,
Thank you for leaving a lovely review - I look forward to welcoming you back into branch soon
Many thanks,
Kemal and Team Hays Colwyn Bay
Réponse de Hays Travel - Colwyn Bay
Good morning Anthony,
Thank you for leaving a lovely review - we look forward to welcoming you back into branch soon
Thanks again,
Kemal and Team Hays Colwyn Bay
the staff are lovely so friendly and…
the staff are lovely so friendly and welcoming. They can't do enough to help you.
Excellent
29 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Good Morning Shirley,
We appreciate you taking the time to share your wonderful experience; we're so happy to hear our team made you feel welcome and well-supported.
Kind regards,
Kemal and Team Hays Colwyn Bay
Staff were helpful and friendly.
17 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Good morning David,
Thank you for your lovely review - we look forward to welcoming you back in store very soon.
Kind regards,
Kemal and Team Hays Colwyn Bay
Kamal always provides excellent advice…
Kamal always provides excellent advice and service that is why we keep on returning to him to book our holidays
27 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Good afternoon Gareth,
Thank you so much for your review, we appreciate your kind comments. We look forward to welcoming you back in branch soon.
Thanks again,
Kemal and Team Hays Colwyn Bay
What a great shop
We only called int Hays Travel to ask about cruises but had such a lot of lovely help from Kamel that we booked a cruise there and then. He was kind enough to also help us with travel insurance.
We have never been on a cruise before, (we are in our 80's) so he went over things very carefully.
We didn't feel pushed into anything.
We highly recommend Hays Travel
25 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Good afternoon Michael,
Thank you so much for your review, we appreciate your kind comments. We look forward to welcoming you back in branch soon.
Thanks again,
Kemal and Team Hays Colwyn Bay
Kemal is always very kind and helpful…
Kemal is always very kind and helpful and got me a flight i wanted, he is very understanding and great customer service skills.
Christiana was helpful too.
I've had a positive experience every time at Hays Travel Colwyn Bay. Thank you!
25 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Good afternoon Elliw,
Thank you so much for your review, we appreciate your kind comments and look forward to helping you again in the future.
Thanks again,
Kemal and Team Hays Colwyn Bay
Hays Colwyn Bay excellent service and…
Hays Colwyn Bay excellent service and good advice. Helped with tricky situation with a travel company patient and helpful to get required results. Very reassuring.
23 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Good afternoon Jean,
Thank you so much for your review, we appreciate your kind comments and look forward to hopefully welcoming you back soon.
Thanks again,
Kemal and Team Hays Colwyn Bay
Réponse de Hays Travel - Colwyn Bay
Good morning,
Thank you for leaving a lovely review, we look forward to welcoming you back soon
Thanks again,
Kemal and Team Hays Colwyn Bay
Cruising +
We have booked 2 cruises with Hays Travel (our first) so we have had a lot of questions. The staff at both Nantwich and Colwyn Bay have been extremely helpful and patience, exploring the ship, room availability/oreferences, diet etc. We look forward to booking many more holidays with Hays. Looking forward to our holiday in March through Colwyn Bay branch, excellent service.
13 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Good after Valerie,
Thank you for your lovely review - we look forward to welcoming you back in branch soon
Thanks again,
Kemal and Team Hays Colwyn Bay
Nice friendly staff
17 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Thank you for your review, We look forward to seeing you in store again soon!
Thank you,
Kemal and Team Hays Colwyn Bay
Good customer service
We were assisted by Samir who was very helpful in discussing our requirements and giving us information regarding the resorts available within our budget. We chose our holiday and again she was very helpful in letting us know when we would get everything we need to do before our holiday date.
15 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Hi Mr Little,
Thank you for your lovely comments, I will pass these onto Sumaya who will be made up. We look forward to seeing you in store again soon
Thank you,
Kemal and Team Hays Colwyn Bay
Christiana was very helpful
Christiana was very helpful, and very patient as we did not know where we wanted to go. She offered us several options.
15 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Hi Mr Drury,
Thank you so much for your lovely comments and continued business. I look forward to seeing you in store again soon.
Thanks again,
Kemal and Team Hays Colwyn Bay
Réponse de Hays Travel - Colwyn Bay
Hi Alison,
Thank you so much for your lovely comments and continued business. I look forward to seeing you in store again soon.
Thanks again,
Kemal and Team Hays Colwyn Bay
As always
As always, so helpful, a warm welcome. A pleasure to pop into our Colwyn Bay branch. Brilliant.
12 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Hi Susan,
Thank you so much for your lovely comments and continued business. I look forward to seeing you in store again soon.
Thanks again,
Kemal and Team Hays Colwyn Bay
All at hays are absolutely fabulous …
All at hays are absolutely fabulous they have been so helpful to me over the years I look forward to having meny more holidays with them hays colwyn bay ar the best 👌
10 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Good morning Chris,
Thank you so much for your lovely comments, we enjoy booking your holidays and look forward to you coming into branch. Thank you for your continued support.
Thanks again,
Kemal and Team Hays Colwyn Bay
Hays Travel Agents Colwyn Bay - fantastic team
Kamel the manager was so helpful and knowledgeable with our booking of large family group holiday. We always book our holidays through Hays in Colwyn Bay as all the team are so helpful.
9 janvier 2026
Réponse de Hays Travel - Colwyn Bay
We appreciate your kind words! It's great to hear that you found our team helpful when booking your family holiday. We value your continued custom.
Thanks you,
Kemal and Team Hays Colwyn Bay
Booked a holiday the Emma
Booked a holiday the Emma, she’s an absolute credit to Hays, nothing was too much trouble - Thank you
9 janvier 2026
Réponse de Hays Travel - Colwyn Bay
We appreciate your kind review. We're so glad we could book your holiday without any issues, and that our service was helpful to you!
We spoke to Kamal in the Colwyn Bay…
We spoke to Kamal in the Colwyn Bay office who was beyond helpful. He treats you like a friend and will do his very best for you. This is our second time back to book a holiday as the experience the first time with Kamal was excellent.
7 janvier 2026
Réponse de Hays Travel - Colwyn Bay
We're happy to hear that your experience was excellent, and we appreciate your kind words. It's great to know that our team member was so helpful. Thank you for your continued trust!
Thank you,
Kemal and Team Hays Colwyn Bay
Very happy with help given
Very happy with help given, and shortly after was able to go ahead and book a holiday.
4 janvier 2026
Réponse de Hays Travel - Colwyn Bay
Hi Christine,
Thank you so much for leaving a lovely review, I appreciate your comments and look forward to welcoming you back in store soon.
Thanks again,
Kemal and Team Hays Colwyn Bay
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.