Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... Voir plus
L'entreprise a répondu
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This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... Voir plus
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always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... Voir plus
L'entreprise a répondu
Excellent service as usual. Sharon (and all the staff) are so helpful and efficient. Booking is so much easier at Hays rather than trying to do it all yourself on line.
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
11 Market Street, CB7 4PB, Ely, Royaume-Uni
- 01353464029
4,9
Excellent
823 avis
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Megan the girl i dealt with was very…
Megan the girl i dealt with was very kind and helpful made me feel that she was getting the best deal she could for me.
14 novembre 2025
Réponse de Hays Travel - Ely
Thank you so much for your kind review, it was a pleasure to get it all booked for you!
The lady was extremely helpful and went…
The lady was extremely helpful and went above our expectations to help us find and book our holiday, she listened and advised, excellent service
13 novembre 2025
Réponse de Hays Travel - Ely
Thank you for your kind review!
First Class Service & advice
We have used Sharon at the Ely branch for nearly 30 years and she never fails us. This time around we went to Sharon with a pre-conceived idea of our holiday and she guided us to a different resort which we are sure will be just perfect.
Thanks Sharon.
7 novembre 2025
Réponse de Hays Travel - Ely
Thank you so much Mark for your lovely review. Sharon is definitely a superstar!
We're sure you'll have an amazing holiday - Natalie
Always excellent customer service and…
Always excellent customer service and with a smile.
5 novembre 2025
Réponse de Hays Travel - Ely
Thank you so much for your lovely review, it was a pleasure to get your holiday booked for you! - Megan
Fantastic service with great knowledge…
Fantastic service with great knowledge from Sharon. Nice and easy and not pushy at all. A great experience!!
14 octobre 2025
Réponse de Hays Travel - Ely
Thank you so much for your lovely review. It was my pleasure to help, and I'm sure you'll have an amazing time - Sharon
We decided on the spur of the moment to…
We decided on the spur of the moment to book a short trip, so we went and were politely greeted and asked how we could be helped. The man Simon looked for a trip for us as we weren’t even sure where to go. He even took the time to book our seats on the plane and check us in as it was within 28 days of travel. I can’t recommend this service more highly. It was so easy.
2 novembre 2025
Réponse de Hays Travel - Ely
It was our pleasure to book you, we hope you have a lovely holiday
Réponse de Hays Travel - Ely
Thank you for you review and booking with us.
100% trust.
It is so reassuring to see how the staff of Ely brunch goes beyond their duties to help you. We are very grateful for all their help, specially Sharon that is not just really capable person also very helpful and diligent. I come back every time because of them.
1 novembre 2025
Réponse de Hays Travel - Ely
Thank you for taking the time to send us your review.
Love hays travel makes everything easy…
Love hays travel makes everything easy n simple plus very helpful every time
28 octobre 2025
Réponse de Hays Travel - Ely
Thank you so much for your lovely review. It was a pleasure to help, and its always great to see you - Natalie :)
Brilliant service from the moment we…
Brilliant service from the moment we walked in. Kelly and Meghan both took the time to listen to what we wanted and find the perfect holiday for us. We have booked with Hays before and will continue to as it's always made so easy.
20 octobre 2025
Réponse de Hays Travel - Ely
Thank you Mark for your lovely review. Its always great to see you in store, and we look forward to seeing you again soon
The staff was excellent very…
The staff was excellent very professional didn't try to puch other stuff in me couldn't ask for more
27 octobre 2025
Réponse de Hays Travel - Ely
Thank you Karl for your lovely feedback. It was my pleasure to help - Natalie :)
Holidays to Dubai and Sri Lanka
Our holiday planning (to Dubai and Sri Lanka) was made easy with the expert help of Sharon at Hays Travel, Ely. We were able to express what we hoped for from our 2-week family trip and Sharon brilliantly devised a plan, liaising with other holiday operators for us, to come up with an outline of both travel, hotels, and trips that were both exciting and fitting to our needs for a special holiday.
Many thanks, Sharon. Your input was appreciated and we very much look forward to a fabulous holiday and making many memories with our teenage boys. Thank you!
19 octobre 2025
Réponse de Hays Travel - Ely
Hi Rachael. Thank you so much for your lovely review. I'm so glad we managed to get you the perfect itinerary, and I'm sure you'll all have an amazing holiday - Sharon
Friendly helpful knowledgeable staff
16 octobre 2025
Réponse de Hays Travel - Ely
Thank you so much for your lovely review
Simon was brilliant
Simon was brilliant. I walked in the shop with a few’must haves’ on my holiday wish list but no idea where I wanted to go. Within the hour my holiday was all booked and sorted. Stress free! Thank you
25 octobre 2025
Réponse de Hays Travel - Ely
Thank you so much for your lovely review. It was a pleasure to help - Simon
Good experience
Kelly and her colleague were really helpful. She gave us good information to help us to make our choices.
22 octobre 2025
Réponse de Hays Travel - Ely
Thank you for your lovely review. I will pass your comments onto Kelly! - Megan
Patience and kindness!
It was great that I could call in several times and always be welcomed with patience and kindness - I'll be back again before I go on my trip!
15 octobre 2025
Réponse de Hays Travel - Ely
Thank you for your review
Called in at Hays Travel for help…
Called in at Hays Travel for help booking a holiday for next Spring and found a very helpful member of staff who was knowledgeable, listened to what we wanted and soon had it all basically booked for us as requested. Excellent service and a pleasure to experience. Now looking forward to our holiday and would certainly recommend them.
20 octobre 2025
Réponse de Hays Travel - Ely
Thank you so much for your amazing review, we hope you are looking forward to your trip.
We were not listened to we were miss…
We were not listened to we were miss informed ..we now have to make another trip into branch to sort it out..
21 octobre 2025
Réponse de Hays Travel - Ely
Thank you for taking the time to leave a review. I believe you have spoken to Kelly who was able to advise and offer help to you today. We are open 0930 - 1730 tomorrow where you can call us to amend the booking with the options given if you don't want to make a trip into store. I look forward to hearing from you.
Réponse de Hays Travel - Ely
Thank you for your kind review! - Megan
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