Tracy from Hays Enfield was so patient with me as I was extremely stressed out from my previous holiday being cancelled because of all the trouble on Tuesday, 8th Sept at all the UK Airports. Tracy ma... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Flawless professional service from Tracy at Hays Enfield Branch from start to finish. Our bespoke holiday was put together perfectly. I highly recommend uding them for all your holiday needs. Thank... Voir plus
We needed guidance with the biggest holiday of our lifetimes and sat down on the correct seat - opposite Hannah. We were green as grass as to how to even begin and by the end of our first meeting, s... Voir plus
L'entreprise a répondu
This was my first time travelling with Hays. I had found out about Hays through social media. I was extremely nervous when I went to Hays Enfield office. I meet with Hannah, the loveliest person, and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
20 Church Street, EN2 6BE, Enfield, Royaume-Uni
- 02039252733
4,8
Excellent
550 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff in Enfield Town branch always…
Staff in Enfield Town branch always friendly and helpful.
9 août 2025
Réponse de Hays Travel - Enfield
Thank you for taking the time to leave us a review and your kind words, customer service is very important to us and we wish you a wonderful holiday! Best wishes, Maria
Enfield branch are magnificent 🤩
Sonia at the Enfield branch was able to navigate a complicated booking process for our Egypt Nile cruise and get us the perfect deal for our special 25th anniversary
The other members of the branch also were brilliant in helping us with any other issues and also subsequently helped us book a discounted room at Hilton Gatwick for our departure.
Totally professional throughout but with real ‘heart’ evident in all the staff at every point of the way . This team realllllly want people to have the best holidays and it shows!
6 août 2025
Réponse de Hays Travel - Enfield
Thank you so much for taking the time to write this review. And thanks for booking with us, Juliana
Great service as usual!
11 août 2025
Julianna (my contact) is knowledgeable
Julianna (my contact) is knowledgeable about Hays Travel Service. The team is supportive. They take my message and pass on to Julianna when she is out of the office. I have used Hays Travel sort my holiday in previous time. I always come back.
29 juillet 2025
Réponse de Hays Travel - Enfield
Hi Christina, thank you for taking the time to write the review. We really appreciate your custom. Kind regards, Juliana
Marie was very informative friendly and…
Marie was very informative friendly and very helpful
26 juillet 2025
Hannah booked our holiday to Mexico
Hannah booked our holiday to Mexico, she was really helpful and a pleasure to deal with. She's personable and gave good advice. I changed the destination and the dates a few times before we booked and she was still really cheery and willing to help, even though I must have driven her mad! She replies in good time, she wasn't pushy like some travel agents I have dealt with in the past, she put up with me and all my questions!! I would highly recommend booking with Hannah!
31 juillet 2025
Réponse de Hays Travel - Enfield
Thank you so much for such a kind and lovely review Julie, this has really made me smile!
You didn't drive me mad at all, I am just happy we managed to get it all booked and with such a great price!
I hope you both have an amazing holiday and I look forward to booking any future holidays for you.
Best wishes,
Hannah
Réponse de Hays Travel - Enfield
Hi Malini,
Thanks so much for your review and hope to see you again in the future!!
Daniel
September holiday 2025…
We booked our holiday with you for September on 13.7.25.
We found the staff friendly, professional and well informed.
They gave us the time we need without any pressure.
14 juillet 2025
Réponse de Hays Travel - Enfield
Thank you Catherine for taking the time to write this review. I'm so glad you found a suitable holiday. It was a pleasure, Juliana
Friendly and helpful
Friendly and helpful. Can drop in at any time and be helped with queries. Would recommend this branch.
9 juillet 2025
Réponse de Hays Travel - Enfield
Hi Alan and Carol, thanks for the kind review. You are of course very welcome to pop in at any time . We are always happy to see you. Kind regards, Juliana
Package holidays, personalised
Both times i booked with Hayes your agent was really helpful, comparing flight times and costs with different airlines even though it was a package. Juliana and Maria in Enfield branch both did thorough searches to accommodate our wishes.
First class treatment
16 juillet 2025
Réponse de Hays Travel - Enfield
Hi Chris, thank you so much for taking the time to write this review. And I'm so glad that we managed to help you find a great holiday. Enjoy, Juliana
Helpful however they cannot get you a…
Helpful however they cannot get you a better, / different deal that you can get online
15 juillet 2025
Réponse de Hays Travel - Enfield
Thank you for your review.
Best wishes,
Rosina
The sales lady was very helpfull
13 juillet 2025
Réponse de Hays Travel - Enfield
Thank you for writing us a lovely review!
We hope you have a great time away!
Best wishes,
Maria
Réponse de Hays Travel - Enfield
Thank you for your time to leave us this lovely review. Hope we can help you in the future.
Thank you
Hays Travel
We had to rebook a holiday and it could…
We had to rebook a holiday and it could not have been easier. We got the same hotel and we were really pleased about that.
30 juin 2025
Réponse de Hays Travel - Enfield
Thank you for taking the time to leave us a review and we are always happy to help.
Best wishes
Sonia
I am very happy with the service from…
I am very happy with the service from Hays .
They were very informative and did everything to help me book my dream holiday
29 juin 2025
Réponse de Hays Travel - Enfield
Thank you for taking the time to write me such a lovely, kind review! I know you will make some amazing memories for your upcoming trip and have the best time!!
Best wishes,
Sonia
Agent was very informative & helpful
27 juin 2025
Réponse de Hays Travel - Enfield
Thank you so much for taking the time to write me a lovely review. I hope you have a lovely and well deserved holiday!
Best wishes,
Hannah
Maria Wells from the Enfield/St. Albans Office
Maria Wells from the field/St. Albans office is the WORST!! She is inexperienced and doesn't care about customers.
I gave her my information at the end of March 2025 so she could book a trip for me. I waited for 3 weeks for the itinerary only to call her and find out she had denied to go on vacation to Cyprus. I had specifically told her that I needed the itinerary asap because I needed to apply for a Schengen visa.
After she got back she never bothered to call or work on the itinerary until I called her and insisted because I had an appointment with the embassy. She still didn't care. I did not want to start the process over with a new agent so I had to bare with her. I finally got my itinerary booked on May 7th, 2025.
I honestly don't think she is a fit for the Hospitality/travel industry.
7 mai 2025
Réponse de Hays Travel - Enfield
Thank you for your feedback and apologies that you feel this way. Kind regards, Maria
They don't mind how long it takes as…
They don't mind how long it takes as long as they find what it is you are looking for.
5 juin 2025
Réponse de Hays Travel - Enfield
Thank you for your kind review, we are always happy to help you find the right holiday for you. Kind regards, Marie
The lady Guiliette was very helpful and…
The lady Guiliette was very helpful and took her time to find us a nice location and place
6 juin 2025
Réponse de Hays Travel - Enfield
Thank you taking the time to write me such a kind review. I hope you have a great holiday!
Kind regards,
Juliana
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.