Karen was, as usual, extremely, patient and very helpful. She found us the exact villa where we wanted to go. And the best fights at the right times. Will defiantly be coming back next year.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Karen was incredibly knowledgeable and helpful. I wouldn’t have known where to start choosing a cruise to the fjords but she went through the options with first hand knowledge which was very reassurin... Voir plus
L'entreprise a répondu
Have used Hays Travel - Goring several times and they've always been great. All the staff are friendly and very efficient and keep you informed if there's any changes with your booking. Would defin... Voir plus
L'entreprise a répondu
We have always found Hays, which we use a lot, very helpful and on this occasion, we received the same excellent service. The staff are very friendly and professional and will look into any small deta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
334 Goring Road, BN12 4PD, Goring, Royaume-Uni
- 01903 241221
4,9
Excellent
533 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Megan at Goring knowledgeable helpful…
Megan at Goring knowledgeable helpful and personable. Quick response.
2 février 2026
Réponse de Hays Travel - Goring
Thank you for your lovely feedback, glad I was able to help! - Megan :)
Not so great
Not so great. Davina McCall "great exchange rate too". On their advert on the TV. Far from the truth. Also depends on weather you have booked a holiday with them. Today's rate for sterling to Euro is 1.15. Hays say it is 1.09. !! So I should leave them out totally. Last holiday I also booked through them was nothing but hassle. TUI offered me £100 , in way of an apology. . It is now clear after response, that you can't expect to trust them. Up to you to haggle with them for the best exchange rate. Otherwise they will make as much profit as they think they can get away with. No point in asking them either for days rate, they are also just out to get away with as much as they possibly can. LOL.
28 janvier 2026
Avis spontané
Réponse de Hays Travel - Goring
Sorry to hear you were disappointed with the exchange rate you purchased. Unfortunately, exchange rates do fluctuate daily and can differ, dependant on where they are purchased and if it's ordered online . Our preferential rate is a benefit from being a Hays Travel Holiday customer. We did offer you the customer rate, as you had booked a holiday with us previously. We can, where possible, try to price match or at least get as close as we can to rates seen elsewhere. But sadly this was not mentioned at the time of the transaction. We can only appoligise that your experience was not satisfactory.
Helpful and knowledgeable staff and no…
Helpful and knowledgeable staff and no pressure selling made booking our cruise a pleasurable experience
25 janvier 2026
Réponse de Hays Travel - Goring
We appreciate you choosing us for your cruise booking. We're happy to hear our team's knowledge and no-pressure approach made it pleasurable for you.
Hays Travel
Lovely reception
Lovely reception, dealt with our questions quickly and efficiently. Very pleased, will be booking our next breaks with them.
25 janvier 2026
Réponse de Hays Travel - Goring
We appreciate you taking the time to leave us a review. We are so glad to hear that you were pleased with our service and will book with us again.
Hays Travel
Staff amazing
Staff amazing. Knowledgeable, empathetic and understood our needs.Answered all our questions and made the whole experience easy.
A credit to Hays who I have never used but now would recommend at a heartbeat
24 janvier 2026
Réponse de Hays Travel - Goring
We appreciate your kind words! We are so glad that our team's knowledge made your experience easy. We are grateful for your recommendation!
Hays Travel
Really helpful and informative
Really helpful and informative. Isaac was lovely and the lady on the other desk was great unfortunately I did not get her name.
20 janvier 2026
Réponse de Hays Travel - Goring
We're happy to hear that our team was helpful and informative! We appreciate your positive feedback and are glad you enjoyed your experience with us.
Hays Travel
Happy traveller
Great staff always friendly and happy to help, never had a bad experience wouldn’t go anywhere else.
21 janvier 2026
Réponse de Hays Travel - Goring
Thank you for your lovely feedback! - Megan :)
Caribbean cruise
We booked our cruise at Hayes with Megan who couldn't have been more helpful. We had a specific island we wanted to visit and wanted to go in the next 40 days. Not only did Megan do both she sourced our insurance at a better price than all the compare sites. Really happy.
20 janvier 2026
Réponse de Hays Travel - Goring
Thank you for your lovely feedback! - Megan :)
Réponse de Hays Travel - Goring
Thank you for taking time to complete the survey and your kind words, karen
I want to something special to…
I want to something special to celebrate our 50 th wedding anniversary.
Paula’s great help.. I booked holiday in Jersey..
Very happy result.Thank all the staff at Hays Travel in Goring Branch,,
14 janvier 2026
Réponse de Hays Travel - Goring
We're happy to hear that you received great help from our team for your 50th wedding anniversary trip to Jersey! We appreciate your kind words and are glad you're happy with the result.
Réponse de Hays Travel - Goring
We appreciate you taking the time to share your positive experience.
Isaac was very helpful and helped us…
Isaac was very helpful and helped us find the best holiday for our dates. Would recommend
11 janvier 2026
Réponse de Hays Travel - Goring
We appreciate you sharing your experience. We are so glad that our team helped you discover the perfect holiday.
Réponse de Hays Travel - Goring
Thank you for your feedback!
Réponse de Hays Travel - Goring
Thank you for completing the survey and for your kind words
Your staff member who served me was…
Your staff member who served me was very helpful and explained everything very clearly. I would definitely come back next time I want to travel.
19 décembre 2025
Réponse de Hays Travel - Goring
Thank you for your lovely feedback! I'm glad I was able to assist :) - Megan.
Staff are amazing
Staff are amazing, nothing is that much trouble. Very helpful and make great suggestions for places you may not even think about.
17 décembre 2025
Réponse de Hays Travel - Goring
Thank you for your feedback, I'm glad I was able to help! - Megan :)
Very helpful
Very helpful, prompt service and advice, both by phone and email. Recommended.
23 novembre 2025
Réponse de Hays Travel - Goring
Thank you for your lovely feedback, I am glad I was able to help! - Megan :)
JADE WAS SO HELPFUL AND UNDERSTANDIN
28 novembre 2025
Réponse de Hays Travel - Goring
Thank for your lovely feedback!
Jade sorted out everything for us
Jade sorted out everything for us . Looked for the accommodation that was right for us and the best price. Very pleased all booking . Thank you Jade
21 novembre 2025
Réponse de Hays Travel - Goring
Thank you for your kind feedback :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.