Staff, cheerful,accurate, looking into every situation on the cruise. left feeling all items covered and where to go if further information needed
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Lisez les avis des autres
Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... Voir plus
L'entreprise a répondu
When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... Voir plus
L'entreprise a répondu
Fantastic , easy and super friendly Ethan was a great help . Gave me all the information I needed and got the job done quickly
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
104 High Street, NE3 1HB, Gosforth, Royaume-Uni
- 0191 6540070
4,9
Excellent
481 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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The ladies were really helpful &…
The ladies were really helpful & efficient. They made booking the holiday an enjoyable experience.
13 septembre 2025
Réponse de Hays Travel - Gosforth
Thanks for your kind words. It was lovely to meet you both & I know you will have a great time in Malta. See you soon.
Zoe, Travel Consultant :)
Everything made it great is the answer…
Everything made it great is the answer as it always has been since I first dealt with Samantha Snee at Hay’s Travel (Gateshead and Gosforth) over a period of many years. Consequently, I’ve used up all the positive, superlative words I can think of in response to these reviews - l will always deal with Sam and her Team in the future.
7 septembre 2025
Réponse de Hays Travel - Gosforth
Thank you, you always make me chuckle, I look forward seeing you when you pop in. Sam Branch Manager
Réponse de Hays Travel - Gosforth
It was great to get the cruise booked for you while they had the extra discount on for you. I hope you are enjoying your time in lake garda, Thanks for the kind words. Sam Branch Manager
Excellent service- as always
Excellent service- as always
Helpful efficient friendly staff
Many thanks
E A
19 août 2025
Réponse de Hays Travel - Gosforth
Thanks for your feedback and for booking with us again. See you soon :)
Stacey, Assistant Manager
Really listened to what we needed and…
Really listened to what we needed and wanted to do and achieve
I felt that they were just as invested in the holiday as we were
14 août 2025
Réponse de Hays Travel - Gosforth
Not long to wait now! I was sorry to hear you had been so unwell and hope the holiday helps in your recovery. Sam Branch Manager
Alfa holiday 2026…
The agent was well informed and was able to book my holiday quickly and professionally.
19 août 2025
Réponse de Hays Travel - Gosforth
I was pleased Alfa applied the loyalty discount for you, Thanks for booking with us once again Sam Branch Manager
Réponse de Hays Travel - Gosforth
Thank you for your feedback. Was lovely chatting with you and hope you both have an amazing time exploring Italy
Stacey, Assistant Manager
So friendly helpful and will keep…
So friendly helpful and will keep booking future holidays with these.
5 août 2025
Réponse de Hays Travel - Gosforth
Thank you for the lovely feedback. It was lovely meeting you and I'm sure you will have a fab time away with your daughter. The hotel looks amazing.
Zoe, Travel Consultant :)
Very friendly staff first class help us…
Very friendly staff first class help us all the way
3 août 2025
Réponse de Hays Travel - Gosforth
Thanks for booking with us once again, the hotel chosen for your anniversary looks beautiful i am sure you will have a wonderful time celebrating. Sam Manager
Réponse de Hays Travel - Gosforth
Thank you for your feedback. Was lovely seeing you both again. Hope you have a lovely trip to Exmouth
Stacey, Assistant Manager
Lots of research given by Sam in order…
Lots of research given by Sam in order to find what looks to be a very nice holiday.
19 juillet 2025
Réponse de Hays Travel - Gosforth
I hope you have had a wonderful time away staying at the beautiful hotel we found for you. I will speak to you soon to arrange the tickets for your August holiday. Sam Branch Manager
Holiday to Dublin
The fact that Zoe was very patient with us and found the holiday we wanted. She was very helpful, pleasant and knowledgeable
24 juillet 2025
Réponse de Hays Travel - Gosforth
Thank you for the lovely feedback. I am glad we managed to get a centrally located hotel in Dublin for you. See you soon :)
Zoe, Travel Consultant
Réponse de Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday. Hope you both have a great time in Benidorm
Stacey, Assistant Manager
Réponse de Hays Travel - Gosforth
Thanks for the kind feedback. It was nice to see you again and I hope you have a great time in Southampton :)
Zoe, Travel Consultant
Supporting Gosforth Branch of Hays
We have dealt with Samantha Snee for several years and find her very professional and friendly.
She understands our requirements and is able to find a suitable booking for us.
We like to support local firms if possible.
We would recommend Hays Gosforth.
22 juillet 2025
Réponse de Hays Travel - Gosforth
Thank you so much, I am glad you are both back home safe. Happy to help anytime -Sam Branch Manager
With Hays Travel help I managed to get a GREAT last minute holiday.
With Hays Travel help I managed to get a GREAT last minute deal for me and my daughter. They managed to get me a single parent discount, which I did not know existed. Fantastic experience.
20 juillet 2025
Réponse de Hays Travel - Gosforth
Thank you for the kind feedback. It was lovely meeting you and I am glad we managed to get you a holiday to Portugal. See you soon :)
Zoe, Travel Consultant
Highly recommend Hays Travel Gosforth
I can thoroughly recommend Hays Travel in Gosforth, Newcastle upon Tyne. Samantha was amazing in getting all the information we needed to book a couple of cruises and made lots of helpful suggestions including things we probably wouldn’t of thought about including setting up a payment plan to pay monthly so we don’t get a big bill just before the holiday.
18 juillet 2025
Réponse de Hays Travel - Gosforth
I appreciate you taking the time to leave these kind words and allowing me to book another cruise for you to look forward to. Thanks again. Sam Branch Manager
Réponse de Hays Travel - Gosforth
Thanks for your kind words. It was lovely speaking to you again Dawn and thanks for booking with us once again. See you soon :)
Zoe, Travel Consultant :)
Exceptionally nice and helpful.
17 juillet 2025
Réponse de Hays Travel - Gosforth
Thanks so much for the kind feedback. Have a safe flight home back to Germany.
Zoe, Travel Consultant :)
Excellent service
I arrived without much idea where i wanted to go but aware we need to depart within a few days. Zoe was very patient, suggesting destinations and checking reviews. All this whilst dealing with a difficult customer in the background. I had tickets within 45 mins and am all set to depart.
17 juillet 2025
Réponse de Hays Travel - Gosforth
Thanks so much for the kind feedback. It was lovely meeting you and I am glad we managed to find you a holiday. I hope you both have a fab time away!
Zoe, Travel Consultant :)
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