The original representative - Joy- was really helpful in helping us to find a holiday. She was very patient and her knowledge and experience helped in recommending places that were suited to our deman... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
The original representative - Joy- was really helpful in helping us to find a holiday. She was very patient and her knowledge and experience helped in recommending places that were suited to our deman... Voir plus
L'entreprise a répondu
Having spent approximately 4 hours in the Hanley branch, across the Saturday and Sunday. We finally came out with a City break to Italy and a Med cruise. Having dealt with Kelly, Mark and Joy (th... Voir plus
L'entreprise a répondu
We only called in to get prices and see what was available to us budget wise. 3 hours later and alit of patients and help from joy we booked our first family holiday together. Joy was friendly full of... Voir plus
L'entreprise a répondu
Joy was incredible really knew her stuff!! Very knowledgeable on the area, the hotels and places to eat and trips, i found the whole experience top-notch from start to finish! Always booked online pre... Voir plus
L'entreprise a répondu
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
2 - 2a Fountain Square, ST1 1LG, Hanley, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
So happy we chose Hays Travel in Hanley Aidan was amazing we had a load of questions and he answered them with professionalism we came away with the knowledge of knowing that all is going to be just perfect

Réponse de Hays Travel - Hanley
I saw Jody in the Hanley store to discuss a holiday that I had seen and thankyou to Jody giving me the information I needed - I ended up booking the holiday in February to Las Vegas/Los Angeles and 7 night cruise around Mexico thankyou Jody

Réponse de Hays Travel - Hanley
He was so helpful with us, very kind and so inpatient.
I would recommend him as one of the best due to his kindness and compassion

Réponse de Hays Travel - Hanley
In our experience ,Aiden was very helpful,polite and gave us all the information and answered all the questions we had about the holiday we booked.

Réponse de Hays Travel - Hanley
We were assisted by Aidan and he was amazing helped us find the best holiday for us listened to everything we wanted and found it,
nothing was too much for him either he was very polite and very welcoming, our son is adhd and he was amazing with him too.

Réponse de Hays Travel - Hanley
I telephoned the local branch in Hanley and enquired about a deal that I had seen in the window, I spoke to a lovely lady named Joy and she looked into my enquiry and then rang me back with all the information and different dates and flights available. My husband and myself called in to the branch the next day and spoke to Joy and booked the short break that we wanted. Joy was so very helpful and nothing was to much trouble for her, great customer service.

Réponse de Hays Travel - Hanley
Always very helpful and friendly very informative and always pick us a good holiday

Réponse de Hays Travel - Hanley
We booked our holiday with the help of Joy at the Hanley branch, and her expertise was second to none, she went above and beyond to help get myself and my husband the best holiday. Thanks Joy you are a shining star at Hays

Réponse de Hays Travel - Hanley
Always very helpful and makes bookings easy because we don't have to do everything online ourselves.

Réponse de Hays Travel - Hanley

Réponse de Hays Travel - Hanley
I wasn't sure about what cruise i wanted, the lady gave me advise and ended up booking

Réponse de Hays Travel - Hanley
The member of staff being patient and listening to what we specifically wanted for our holiday. The staff member taking time to look at all options available to get us our perfect holiday.

Réponse de Hays Travel - Hanley
I never go anywhere else to book a holiday. All the staff at Hanley are so helpful, far far superior to Tui.

Réponse de Hays Travel - Hanley
Aidan was excellent did his best to get the holiday I wanted nothing was to much trouble would definitely use hays travel again

Réponse de Hays Travel - Hanley
Very helpful and informative made us aware of all options when we found our favoured location and hotel got us the best price through airport flight comparrisons very helpfol

Réponse de Hays Travel - Hanley
Great service as always from the team in Hanley.

Réponse de Hays Travel - Hanley
Went into Hanley store looking for a holiday as was sat down with mark the manager he found what I wanted at a price I wanted as always service excellent other staff in store very pleasant will return as always thank you very much mark

Réponse de Hays Travel - Hanley
As soon as me and my partner walked into the shop ( Hanley Stoke - on-Trent ) we were greeted by three lovely staff , Aidan asked us to sit down and asked what kind of holiday we wanted bless him we were there over two hours looking at everything from cruises to beach holidays, we wanted to week’s break within three weeks , Ian glad to say Aidan found us one that we were both happy with . The whole experience from start to finish was amazing we felt really happy he did everything for us including our euros. We will definitely be back to book our future holidays with hays travel by the way we are both in our seventies . Thank you too Aidan .

Réponse de Hays Travel - Hanley
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.