Hays Travel - Hexham Avis 

Booking very simple over the phone with Karen, excellent customer service.
Tom the manager was fantastic too with updates on the booking.
Looking forward to 2028 🚢
Thankfully a few more holidays before then 🥂🌞🕶️🏖️

Helpful, efficient and friendly staff. Searched out, and identified a holiday that matched my requirements. They took time to ensure that the holiday was suitable, checking various elements to make sure the complete package would be suitable.

Very polite and helpful staff. I didn't realise flights only could be booked through a travel agency. The staff were able to to book with an airline with more convenient times, more baggage allowance and cheaper booked seats. The staff have saved me alot of money for our family holiday and it is ATOL protected.

Went in to the hexham branch very nervous as this is the first time travelling on my own , but alisha has helped me eas my mind by explaining to me what to do and printed everything out for me , she got me the best deal and I will definitely be back to book my next trip thank you alisha 🫠

Easy quick,no hassle. frendly staff.

Karen was absolutely amazing when helping us book our last minute getaway for Tuesday! She went above and beyond to find the best package deal that suited our budget and preferences perfectly. Her communication was friendly, fast, and very helpful throughout the whole process. Couldn’t have asked for better service! 5 stars all round for Karen’s professionalism, customer care, and destination knowledge.

Very helpful and knowledgeable

Searched for exactly what I wanted with flight times.

Really helpful and excellent customer service.

Karen was very professional, kind and pleasant.

Very friendly, helpful service from Karen Rutherford. She is very knowledgeable and understood exactly what we were after.

Karen was friendly, helpful and got my tickets booked quickly. Gave good advice re insurance. Very happy with my experience. First time using Hays Travel. Would definitely use again.

Fantastic service from Clare, as always.

Friendly and easy experience. Unhurried and attentive to our requirements.

There are no problems that cannot be solved.

Very friendly, helpful and knowledgeable

Extremely helpful. Took so much time helping me find the right price for my disney land Paris holiday

Great service by Karen who is always efficient, knowledgeable and friendly. I wouldn’t go anywhere else to book a holiday.

Karen was knowledgeable and very helpful when booking our holiday. She also gave valuable insight to another potential holiday. Thank you.

Thank Your for booking our holiday for 2026. decided to book through travel agency rather than direct with operator. Almost price matched the Tour Operator price.Much appreciated.