As always the service is excellent! Suzanne and Chelsey were brilliant once again. I emailed ahead with the details of the holiday we wanted and when we popped into the branch to pay the deposit, all... Voir plus
L'entreprise a répondu
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Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... Voir plus
L'entreprise a répondu
I found the staff at Hayes Travel in Locks Heath to be very insightful and extremely helpful, I was served by Elz whom was great from the moment we walked through the door to booking.
L'entreprise a répondu
we have always booked holidays with you the girls in the locksheath branch are all very helpful and friendly and will continue doing so
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
9 Locks Heath Centre, SO31 6DX, Locks Heath, Royaume-Uni
- 01489858637
4,9
Excellent
705 avis
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Outstanding Service
The staff at the Locksheath branch are always welcoming and helpful its great to have such knowledge on your doorstep. Well done to Suzanne and Sinead and the rest of the Locksheath team who have made the who booking process a breeze.
26 avril 2026
Réponse de Hays Travel - Locks Heath
Thanks so much, that’s really kind of you to say! We’re glad you’ve found us helpful and that everything’s been nice and easy. We’ll look forward to helping you book your next holiday
Excellent customer service
Excellent customer service. Very friendly and very helpful staff.
30 avril 2026
Réponse de Hays Travel - Locks Heath
We appreciate you taking the time to leave us this wonderful feedback! We are so glad to hear you found our staff friendly and helpful.
Cruising
We were very impressed with excellent service given by Leah Pook at Hays Locksheath as nothing we asked was too much trouble. She also helps us at every stage of our booking and makes the process stress free.
30 avril 2026
Réponse de Hays Travel - Locks Heath
Thank you so much for your kind feedback.
It was a pleasure helping you, and I’m really glad you had such a positive experience.
I’m happy I could support you along the way and make things feel a bit easier and less stressful.
I truly appreciate you taking the time to share your experience, and I looking forward to seeing you again soon :)
Great service
30 avril 2026
Réponse de Hays Travel - Locks Heath
We're happy to hear that your holiday was booked efficiently and that you received your details promptly. Thank you for your kind review.
Simply the best
As always, Suzanne pulled out all the stops and got us exactly the back to back cruise booking we wanted... many thanks for the usual excellent and friendly service!
29 avril 2026
Réponse de Hays Travel - Locks Heath
Thank you so much for your kind words! We are absolutely delighted we could help secure the perfect back-to-back cruise for you. We do really appreciate your continued trust. Wishing you an amazing time on your trip—please let us know if there’s anything else we can help with before you set sail!
Japan cruises
We recently had a cruise holiday to Japan cancelled due to the flights transferring in Dubai, being cancelled.
This visit to Hays was to explore the possibility of booking a similar cruise in 2018. Suzanne & Chelsey were both very helpful in looking into the options of cruising around Japan or the Caribbean.
We did decide to book the Japan cruise, even though the cost has risen significantly, considering what we paid two years ago. We have been trying to get to Japan for four years, as a cruise back in 2024 was also cancelled by the cruise line, stating COVID!!!
26 avril 2026
Réponse de Hays Travel - Locks Heath
Thank you for your review and for sharing your experience with us. We’re really sorry to hear about the previous disruptions to your travel plans—especially after trying for so long to reach Japan. We completely understand how frustrating repeated cancellations can be.
That said, we’re delighted that Suzanne and Chelsey were able to assist you in exploring your options and ultimately help you secure a new Japan cruise. We’ll be sure to pass on your kind words to them—they’ll be very pleased to hear your feedback.
We truly appreciate your patience and trust in booking with us again, despite the increase in prices. We sincerely hope this long-awaited trip goes smoothly and turns out to be everything you’ve been hoping for.
If there’s anything further we can do to support you ahead of your journey, please don’t hesitate to get in touch.
Holiday booked Holiday bookedefficiently over the…
Holiday booked efficiently over the phone and details emailed to me promptly
15 avril 2026
Réponse de Hays Travel - Locks Heath
We're happy to hear that your holiday was booked efficiently and that you received your details promptly. Thank you for your kind review.
Great Service at Hays Travel, Locks Heath.
Leah was very helpful booking flights to Ireland for me. She patiently explained everything clearly and made the whole process straightforward. Leah was very professional and knowledgeable. She showed me how to use an App essential for the flights.
Thank you Leah.
I left Hays Travel, Locks Heath, relieved and delighted that everything was booked.
I fully recommend Hays Travel, Locks Heath and will use them again.
11 avril 2026
Réponse de Hays Travel - Locks Heath
Thank you so much for your lovely feedback.
I’m really pleased I could help make your flight booking to Ireland feel straightforward and stress-free. It was a pleasure to meet you.
Your kind words truly mean a lot to me, and I’m delighted you left feeling relieved and excited. I look forward to helping you again in the future.
Wishing you a wonderful trip to Ireland!
Suzanne at the Locks Heath branch
Suzanne at the Locks Heath branch is always helpful
and is happy to spend as much time with us as we require to make a decision.All of the staff are friendly
and welcoming. We also get regular updates and help when we need it.
23 janvier 2026
Réponse de Hays Travel - Locks Heath
Thank you so much for your kind feedback
Suzanne will be pleased to know that her support and dedication have made such a difference. We take great pride in ensuring every customer feels confident and well-informed, so it’s wonderful to hear that this has come across. Thank you again for taking the time to share your experience
Suzanne was fantastic!🤩
Suzanne was really helpful, knowledgeable and friendly. She investigated several destinations for us. It was really great that she could talk about her experiences and we had fun at the same time. We booked a trip to Madeira with her for June and one for Thailand next year!
27 mars 2026
Réponse de Hays Travel - Locks Heath
We appreciate you sharing your experience. We're happy to hear that our team member was helpful, knowledgeable, and friendly while assisting you in finding the perfect destinations. We are grateful for your bookings.
Very helpful & nothing too much trouble
20 mars 2026
Réponse de Hays Travel - Locks Heath
We appreciate your kind words and are so happy we could assist you effectively. We hope you have a wonderful time!
Great all around advice
Great all around advice. Easy booking process and very pleasant and professional people to deal with.
Have used the Locks Heath branch before and will continue to use them for booking future holidays…great people.
17 mars 2026
Réponse de Hays Travel - Locks Heath
Thanks for your kind feedback, we’re really glad to hear you found the team helpful and the booking process easy. We’d be happy to help you again anytime.
Very good service and support choosing…
Very good service and support choosing our holiday
8 mars 2026
Réponse de Hays Travel - Locks Heath
We are so glad we could provide excellent support in planning your holiday. We hope you have a wonderful time!
Sinead was very helpful in finding us a hotel
Sinead was very helpful in finding us a hotel, she is knowledgeable and friendly and we wouldn’t hesitate in recommending Hays Travel and Sinead.
14 mars 2026
Réponse de Hays Travel - Locks Heath
Thank you for your 5 star review. It is always a pleasure to book your holidays! :)
Very helpful and professional.
Very helpful and professional.
Solved my travel problems quickly
7 mars 2026
Réponse de Hays Travel - Locks Heath
We appreciate you taking the time to share your experience. We're so glad we could resolve your travel issues quickly and efficiently.
Staff very helpful
Chelsy was very patient with us and helpful. She sorted everything we needed
7 mars 2026
Réponse de Hays Travel - Locks Heath
Thank you for your kind feedback! We'll be sure to pass your compliments on to her—she’ll be delighted to know she made your experience a positive one. If there’s anything else we can help you with, please let us know!
Sinead was excellent and with her help…
Sinead was excellent and with her help we have booked a cruise .She was so nice and completed all of my questions regarding the holiday. thankyou Hays Travel S Griffiths.
3 mars 2026
Réponse de Hays Travel - Locks Heath
We appreciate your kind words and 5-star review. We are so glad we could assist with your cruise booking and answer all your questions.
Super helpful and reliable, safe hands!
Always super helpful and have recommended the most amazing holidays. Also booking a simple flight with the security of the knowledge of their safe hands is very reassuring. Nothing is too much trouble and I really appreciate this lovely local office and their staff.
3 mars 2026
Réponse de Hays Travel - Locks Heath
Thank you for your lovely review. We’re so pleased you feel confident booking your holidays and flights with us. We really appreciate your recommendation and look forward to helping again soon.
The young lady who helped us book our…
The young lady who helped us book our holiday was friendly but not pushy. Always have a positive experience at the locks heath branch
1 mars 2026
Réponse de Hays Travel - Locks Heath
We appreciate you taking the time to share your experience. We're happy to hear that our team provided friendly and helpful service without being too pushy!
Booking a holiday
Leah was so helpful and patient in helping put together our bespoke holiday.
Excellent service- thank you
18 février 2026
Réponse de Hays Travel - Locks Heath
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Leah was so helpful and patient while putting together your bespoke holiday.
She always strives to make the planning process smooth and enjoyable, and your kind words will mean a great deal to her.
Thank you for trusting us with your travel plans — we hope you have an amazing trip!
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