Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... Voir plus
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Lisez les avis des autres
Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... Voir plus
L'entreprise a répondu
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... Voir plus
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Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
27A Plains Road, NG3 5LG, Mapperley, Royaume-Uni
- 01158605351
4,9
Excellent
988 avis
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Réponse de Hays Travel - Mapperley
Thank you for taking the time to fill out this review. It was a pleasure assisting you with booking your holiday. Hope you have a lovely trip. Thanks, George
Erin was so professional and explained…
Erin was so professional and explained the process well.
5 décembre 2025
Réponse de Hays Travel - Mapperley
Thank you for your kind words :) I hope you have a lovely holiday. Erin
Great experience and left very happy with our holiday.
George was very patient with us, despite having a very wide brief on our holiday search. He was knowledgeable, courteous, gave great advice and never rushed us in making a decision, despite us being there for nearly two hours!.If you visit this travel agent we would recommend booking with George.
29 novembre 2025
Réponse de Hays Travel - Mapperley
Thank you for leaving me this review. I appreciate your kind comments and are please you were happy with my service. hope you have an amazing trip.
Many thanks, George
very orgnised
3 décembre 2025
Réponse de Hays Travel - Mapperley
Thank you for taking the time to complete the review, really excited for you, it looks fabulous
Kind regards Barbara
Excellent service from Barbara an agent…
Excellent service from Barbara an agent who has all my information at her fingertips and cannot do enough to help.
2 décembre 2025
Réponse de Hays Travel - Mapperley
Thank you for your kind comments and for booking with us again - really enjoyed talking to you & assisting you with your reservation. Kindest regards Barbara
Fabulous service as usual
We knew where and when we wanted to go but the help on picking flights and hotels was exceptional. Everything was booked in one visit, seats reserved and discounts obtained. We can't fault them
30 novembre 2025
Lovely local Travel Agent
Amelia was a really great help in finding the right holiday for us at the right price.
30 novembre 2025
Réponse de Hays Travel - Mapperley
Thank you so so much for leaving a review, I appreciate your kind words! Amelia
Joanne was very friendly and efficient…
Joanne was very friendly and efficient and managed to sort out the holiday we wanted with all our requirements.
26 novembre 2025
Réponse de Hays Travel - Mapperley
Thank you for taking the time to fill out this review. It was a pleasure assisting you with booking your holiday. Hope you have a lovely trip. Thanks, Joanne
Thank you Mapperley Hays!
We went to thd city centre shop in Nottingham as our local Mapperley branch is close for refurbishment. We were lucky enough to be served by a lovely young man from our local branch but unfortunately we didn't get his name. He spent ages with us as we were booking a last minute holiday for next month. Boarding passes printed out for and we're good to go. He was wonderful.
14 novembre 2025
Réponse de Hays Travel - Mapperley
Thank you for taking the time to fill out this review. It was a pleasure assisting your with your booking. Hope you have an amazing trip. Many thanks, George
George was very professional and…
George was very professional and welcoming. He sorted everything out for us.
5 novembre 2025
Réponse de Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review and your kind words. I hope you have a great time kind regards George :)
Everything we needed and more…
1 novembre 2025
Réponse de Hays Travel - Mapperley
Good Morning, Thank you for your lovely review and for leaving 5 stars. Many thanks, Hays Mapperley :)
Absolutely brilliant customer service
Absolutely brilliant customer service. All staffs are pleasant, professional and helpful. I have always been very happy with the service I received from the staff at Hays Travel Mapperley. I cannot praise them enough, every one of them. I will not go anywhere else. Barbara is the first person I contact when I'm thinking of a holiday. I completely trust her to take care of all the details and she has been an absolute pleasure. She goes above and beyond to help me have a beautiful trip. Thank you all very much for your kind and friendly support over the years. You are all very much appreciated.
28 octobre 2025
Réponse de Hays Travel - Mapperley
Good Morning, Thank you for your lovely review and for leaving 5 stars, we appreciate your kind words. Many thanks, Hays Mapperley :)
Réponse de Hays Travel - Mapperley
Thank you for the taking the time to leave a 5 star review. We appreciate your kind words :) Amelia
Great experience from start to finish
Great experience from start to finish. Julie was so helpful and went above and beyond to fill my needs. I always use Hays to book my holidays xx
14 octobre 2025
Réponse de Hays Travel - Mapperley
Good Morning, Thank you for your lovely review and for leaving 5 stars. We will let Julie know. Many thanks, Hays Mapperley :)
Julie is very helpful and always…
Julie is very helpful and always listens to our needs
21 octobre 2025
Réponse de Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review it is always a pleasure to help you with your holiday bookings. I hope you both have a great time kind regards Julie :)
Nice team.
I always try and book my holidays here. The staff are very welcoming and friendly and help me organise and plan the better options in the holiday I'm looking at. Lovely team at the Mapperly branch in Nottingham. Barbara was really helpful and informative and as always I came away happy with a little holiday booked. 😀 thank you
17 octobre 2025
Réponse de Hays Travel - Mapperley
Thank you for your lovely review and for your loyalty. It really does mean a lot to all of us.
Hope you're feeling better :-) Kind regards Barbara
Fantastic
Fantastic, George was brilliant with his knowledge of travel and patience with our decision making process.
18 octobre 2025
Réponse de Hays Travel - Mapperley
Thank you for taking the time to fill out this review. I appreciate your kind comments and hope you have an amazing time away. Thanks, George
Réponse de Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review and for your continued repeat business. I hope you both have a great holiday see you both soon kind regards Julie :)
Excellent service at Hays Mapperley.
Excellent service at Hays Mapperley.
Very friendly professional staff member.
Very good value holiday.
15 octobre 2025
Réponse de Hays Travel - Mapperley
Thanks you for taking the time to fill out this 5* review. I appreciate your kind comments and hope you have an amazing trip. Thanks, George
Great staff and booking experience …
Staff were understanding of our needs and confirmed each step of the booking process. They were more than happy to search for other hotels and destinations until we were both happy with our choice.
Booking with Hays is always a more rewarding experience than looking at a computer/ tablet screen.
4 octobre 2025
Réponse de Hays Travel - Mapperley
Thank you so much for taking the time to write such a lovely review. We really appreciate your loyalty and coming back to book your next holiday with us :). We was pleased to hear you was happy with the service given and we hope you have a lovely holiday . Joanne
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