Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... Voir plus
L'entreprise a répondu
Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us i... Voir plus
L'entreprise a répondu
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
27A Plains Road, NG3 5LG, Mapperley, Royaume-Uni
- 01158605351
4,9
Excellent
986 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Hayes know how to do it
Julie at your Mapperley branch was most helpful in researching a holiday for us. Nothing was too much trouble. She listened to our questions and did her best to answer them openly and honestly
30 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review. It was my pleasure to help you with your holiday booking kind regards Julie
The staff are first class.
The staff are first class.
I am not an experienced traveler and they go out of their way to help , but so natural. They know what they are doing and instil confidence and sure they go above and beyond to help.
Cannot Praise them enough. Barbara was the Lead today and really took the time with me. Julie shared her experiences and also Joanne is lovely from past holidays booked.
You should be very proud of them. I Wouldn't go anywhere else.
29 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for your great review and for your lovely comments on our service. We really do appreciate you taking the time to complete it as it means a lot and for your loyalty to our store. Kind regards from all of us. :-)
Nothing was too much trouble
Nothing was too much trouble. Although they were busy I wasn’t rushed. I have booked through Hays travel before and wouldn’t go anywhere else.
27 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for taking the time to leave a review and I am so sorry you had a long wait. We really appreciate your patience and for lovely comments, it really does mean a lot to all of us. Thank you again. Kind regards Barbara
Always helpful always go that extra…
Always helpful always go that extra mile to make sure everything ok
19 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you so much for your wonderful feedback! We are delighted to hear that you feel we consistently goes above and beyond to ensure everything is perfect for you. Joanne
absolutely amazing service all staff …
absolutely amazing service all staff are wel spoken and there customer service brilliant
26 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you so much for taking the time to leave a 5 star review and for your kind words :) Amelia
Julie at Mapperley was efficient
Jukliexat Mapperley was efficient, pleasant and simply made the whole booking of flights & ‘ hotels easy .
26 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 4 * review, it was my pleasure to assist you with your booking. Have a safe journey kind regards Julie
The staff at Mapperley Top branch were…
The staff at Mapperley Top branch were all fantastic,. especially Barbara.
Very helpful and knowledgeable.
Nothing was too much trouble.
24 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you so much for your lovely comments, I loved looking into this for you all, looks like its going to be a fabulous holiday - wish I was going! Thank you again, we really do appreciate you taking the time to complete the review. Take care, Kind regards Barbara :-)
Made us feel well informed of…
Made us feel well informed of information given for our holiday next year in Tuscany.
Time to feel at ease at the questions we ask.
19 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for your lovely review and for taking the time to complete it. Really appreciate it. Hotel looks fabulous. Any questions you have before you go, just let us know and we will be pleased to look into them for you. Here to help. Kindest regards Barbara :-)
Thank you to Joanne at Hays Travel…
Thank you to Joanne at Hays Travel Mapperley.
Joanne went above and beyond !
Booked all my Travel and Hotel ,
Haven't Traveled in a long time .
Made my experience much easier .Joanne was so kind and understanding.
Ricki sorted all my travel money .So kind and understanding.
Much appreciated 👏
Will be booking my next trip with Hays Travel
5stars
Thank you team Hays Mapperley
12 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for your fantastic review! We are so pleased to hear that your experience was made much easier and that the service provided was kind and understanding. We truly appreciate your kind words and look forward to helping you book your next adventure. Joanne
Found the staff very helpful and were…
Found the staff very helpful and were obviously very experienced in what they had to do.
12 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review! We hope you have a lovely holiday :) The Team at Mapperley
Joanne was very helpful at the…
Joanne was very helpful at the Mapperley office and helped us find a holiday at quite short notice. Thankyou.
15 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that we could find you your perfect holiday and that you was pleased with the service. We truly appreciate your kind words. Joanne
Réponse de Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review! I hope you both have a lovely holiday :) Erin
A positive booking experience…
Barbara is very knowledgeable about Cunard cruises and was able to book the cruise we wanted efficiently and successfully. She guided us to the best choice of stateroom and explained the details of the best offer for us
13 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for lovely review, really loved looking into your cruise for you and I really appreciate your kind comments, it was my pleasure. Kind regards Barbara :-)
Need travel currency? Go to Hays Travel
We always go to our local Hays travel for holiday currency or to top up our travel master card. They offer competitive rates and a friendly service. Ricky, the guy on the money counter at the Mapperley branch is excellent. Always friendly, informative and helpful and remembers details which make you feel like the service is personal. He is a great ambassador for the Hays brand.
13 juillet 2026
Avis spontané
Réponse de Hays Travel - Mapperley
Thank you for going to the effort to leave a lovely kind review, it really touched me. I pride myself on my customer service and it means a lot that you've taken the time to leave a 5 star review! Have a lovely holiday :) Kind Regards, Rickie
Easier than booking online
8 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for taking the time to leave us a 5 star review. I am so glad we were able to help you with your holiday! Have a wonderful time :) Erin
A very nice assistant looked after us
A very nice assistant looked after us.
The reason we go to Hays travel is they print everything out for us and when it’s time to do the boarding passes they print those for us. This is a big help for us both being 80 years old.
11 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for taking the time to leave this lovely review! I am so glad we were able to book you what you wanted. Have a great time :) Erin
Very pleasant staff very smiley make my…
Very pleasant staff very smiley make my experience warm and welcoming
10 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for taking the time to leave a review, we appreciate your kind words :) Amelia
Very helpful
Joanne was very helpful even though we knew exactly what we wanted. The booking was straight forward.
9 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for your fantastic 5-star review! We are so pleased to hear that your booking experience was straightforward and that you found the service was helpful. Joanne
Wonderful experience
Wonderful experience, total cruise sorted in less than an hour. Thank you x
27 juin 2026
Réponse de Hays Travel - Mapperley
Thank you for taking the time to leave a lovely review! We are so glad we could help you book what you wanted. Have an amazing time :) The Team at Hays Travel Mapperley.
We always have a great experience when…
We always have a great experience when we go in to book our holiday everything is done with excellent customer service and we get what we went in for
7 juillet 2026
Réponse de Hays Travel - Mapperley
Thank you for taking the time to leave us a five star review! It was my pleasure to help you with your holiday enquiry and I hope you have a lovely time :) Erin
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.