Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Voir plus
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Voir plus
L'entreprise a répondu
Very helpful and also patient when I was unsure of where I actually wanted to go ! Really great and lots of suggestions, absolutely helped me get the best price checking lots of options. Can't fault t... Voir plus
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
79 The Galleria, NE11 9YP, Gateshead, Royaume-Uni
- 01914329265
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
Helpful advice, friendly, well informed. Took the confusion out of booking a holiday.
16 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for leaving Kellie a lovely review, she will be very pleased. Thanks, Caitlin:)
Réponse de Hays Travel - Metrocentre Green
Thank you for leaving Penelope a 5* review, I will pass this onto her. Thanks, Caitlin😊
Great personal service with attention…
Great personal service with attention to detail making sure our needs were met
20 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for leaving Elliott a wonderful review, I will pass this onto him. Thanks, Caitlin:)
Réponse de Hays Travel - Metrocentre Green
Thank you for leaving Andrew a 5* Review, Thanks, Caitlin:)
Family holiday booking
Really good service from staff, who had a good understanding of cruise holidays,.
Made the 2hours it took fly by 🙂
13 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for leaving Richard a 5* review, I will pass this onto him. Thank you, Caitlin😊
You can improve your service if you stop sending emails about performance. Last year you sent me one after an enquiry so I went to a competitor for the same holiday…
You can improve your service if you don't keep trying to spy on your employees by sending emails wanting to know about their performance
10 avril 2026
Réponse de Hays Travel - Metrocentre Green
Hi Jason,
Thanks so much for your feedback, we always use this to improve. please feel free to reach out directly if you have any specific feedback.
Thanks so much,
Lacey😊
Very friendly service
Very friendly service. Elliott looked into other options I hadn't considered, which I appreciated because it was a thorough approach. Store nicely presented and open late.
10 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thankyou so much for your 5* review for Elliott, I will pass your lovely feedback onto him. Thanks, Emily :)
Good experience
Called into Hays, have booked with them before.
Always thought of Hays being a top travel agent, never been disappointed.
Good experience yesterday, agent never rushed my wife and I, listened to what we wanted, and came up with other options.
We finally booked an alternative, with knowledgeable interaction with the agent.
A real pleasure dealing with Hays 👍
16 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for your kind review Frank. :-) - Kellie
Miserable and unhelpful
The young lady we booked our holiday with was very dour, miserable and generally unhelpful. It was clear she just could be bothered to deal with customers. She gave us little information or options and hurried our booking. One week later and we still had not received any information or confirmation, not even a booking reference meaning we had to contact your Gateshead Metro Centre branch to chase things up. Very disappointing and overall a very poor and disappointing experience with yourselves. Unlikely to book through Hays again.
8 avril 2026
Réponse de Hays Travel - Metrocentre Green
Hi Paul,
I have tried to call you today so we can catch up over the phone. I was sorry to read about the service and booking issues you experienced in store. I appreciate you bringing this to our attention. Our team is reviewing this and will use your feedback to improve our service. If I can be of any assistance at all please do reach out, you can get me on 091 4329265. Thank you.
Kind Regards
Andrew
Assistant Manager
Great holiday advisor
Great holiday advisor, very helpful and friendly
(Richie) got everything we wanted
12 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for your kind review Susan :-) - Richie
The lady was lovely but perhaps she was…
The lady was lovely but perhaps she was new? Needed to ask colleagues for help at times. We got the holiday we wanted.
5 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for your 4* review Diane, we really appreciate it. Justine's one of our senior travel consulants, sometimes that senior rubs off in her computer knowledge, prompting a need for an extra pair of eyes. We're happy to help and pleased we booked you what you wanted. :-) - Andrew
Excellent choices. Very helpful agent.
Excellent choices. Penelope my agent who helped make my booking was very helpful, patient, friendly and all done with a smile.
4 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for leaving Penelope a lovely 5* review, I will pass this onto her. Thanks, Caitlin:)
We were taken through step by step…
We were taken through step by step everything explained given the best advice for our needs. Very friendly couldn’t have been better done
2 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for leaving Richard a wonderful review, I will pass this onto him. Thanks, Caitlin😊
Very helpful full and friendly
Very helpful full and friendly. Would definitely recommend
2 avril 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for leaving Kellie a lovely review, I will pass this onto her. Thanks, Caitlin:)
Excellent Support and Communication
Caitlin has been incredibly helpful with planning our destination wedding, with great communication throughout. She’s always available and ready to assist whenever needed.
31 mars 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for this lovely review! It was a pleasure booking / planning your holiday. Thanks, Caitlin😊
Hays makes booking a holiday seamless
31 mars 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for leaving Lacey a lovely review, I will pass this onto her. Thanks, Caitlin:)
The hole experience was so relaxed I…
The hole experience was so relaxed I feel I got exactly the holiday I was looking for Lacey was so helpful and listened to what I wanted from my holiday thank you hays travel
31 mars 2026
Réponse de Hays Travel - Metrocentre Green
Thankyou for your lovely review, I will pass your feedback onto Lacey. Thanks, Emily :)
Had Justine help us and she was…
Had Justine help us and she was amazing, had a good laugh and chat throughout and did her best to get the deal. Thank you
29 mars 2026
Réponse de Hays Travel - Metrocentre Green
Thankyou for your 5* review, I will pass your lovely feedback onto Justine. Thanks, Emily :)
Réponse de Hays Travel - Metrocentre Green
Thankyou for your review, I will pass on your lovely feedback to him. Thanks, Emily :)
Andrea was very helpful with our…
Andrea was very helpful with our queries, which I really appreciated
21 mars 2026
Réponse de Hays Travel - Metrocentre Green
Thankyou for your review, I will pass on your lovely feedback to Andrea. Thanks, Emily :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.