Went to Middlesbrough to book a holiday to Cyprus and Sarah ( who has booked us a holiday before) was absolutely fantastic, very professional, so friendly, and always willing to help, also would like... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... Voir plus
L'entreprise a répondu
We have used Hays travel for several years and booked various destinations with them. Staff are always so helpful and knowledgeable about numerous destinations so it makes choosing a holiday very easy... Voir plus
L'entreprise a répondu
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, Royaume-Uni
- 01642988524
4,9
Excellent
850 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gemma is always so friendly and…
Gemma is always so friendly and welcoming. Found us a great holiday. Thank you
21 avril 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Staff member was fantastic
Staff member was fantastic! Really helpful and got a fantastic holiday for honeymoon
16 avril 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank your for your lovely comments
As always the staff are brilliant
As always the staff are brilliant, warm, welcoming and an absolute dream. Love the new look of the place. I always feel great and comfortable with the staff and we do have a laugh.
14 avril 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you so much for your great feedback
Very knowledgeable
Very knowledgeable, fast and efficient. Came away with exactly what we were looking for. Highly recommend.
11 avril 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you so much for you kind feedback, we really appreciate it :)
All sorted in 10 minutes everything…
All sorted in 10 minutes everything done for you & very friendly experience.
10 avril 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for your great comments
The staff are very friendly and helpful…
The staff are very friendly and helpful they do there best to find you a great deal x
10 avril 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Sarah is always helpful with enquiries.
Sarah always gets us the information for what holiday we are looking for. For quite a few years now she always gets us the best cost for the cruises we have taken with P&O, Cunard and Princess. This year she has helped us book three P&O Cruises, one in May, June and November, in 2027 one Princess and one P&O and one P&O in 2028. Sarah always goes the extra mile to get all the information and the best cost possible for our cruises.
1 avril 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for your excellent feedback. I appreciate the great comments
Thanks
Sarah
Knowledge and experience of assistant
9 avril 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for your feedback, it is much apricated :)
Thanks, Sarah
Perfect Holiday.
Came to book a hol and left with one, Libbi was very helpful explored a lot of avenues in different hotels, we found one for us and she sorted the better airport to fly from.
20 mars 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Great communication from Libbi
Great communication from Libbi, my holiday book experience was made easy. Libbi listened to what I wanted from my holiday with friends and quickly came up with options.
28 mars 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for your fabulous feedback
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for your great feedback
Hays hill street - Matilda
Matilda, was really helpful and offered a great service, so efficient. Would definatly book thru her again.
27 mars 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank You so much for your comments & feedback. This is all really appreciated
Thanks
Matilda x
I saw Gemma the Manager
I saw Gemma the Manager, she is so knowledgeable and has been excellent helping me select a holiday. I have used Gemma previously and always had fantastic service and great value from her. I will continue to use Hays travel in the Cleveland centre and would not use any other travel agents. Thank you Gemma
25 mars 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Aw Thank You so much for your lovely comments & feedback
Its really appreciated :)
See you again soon
Thanks
gemma x
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for great feedback
Very helpful and pleasant and polite…
Very helpful and pleasant and polite would recommend to anyone
16 mars 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank You for your lovely comments :)
It is really appreciated
Thanks
Matilda x
Sean was fantastic he explained…
Sean was fantastic he explained everything and was very good at answering my questions, found me a cheaper holiday with upgrade apartment also told me about £65 off with my Lidl app....wonderful.
15 mars 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you so much for the kind feedback and comments, it is much appreciated :)
Thanks, Sean x
Réponse de Hays Travel - Middlesbrough Hill Street
Thank You so much for your kind words and feedback :)
It is really appreciated
Thanks
Gemma x
Réponse de Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we are glad we could get you sorted :)
Matilda was very helpful
Matilda was very helpful, and efficient. We asked for certain things like medical bags. She had to find out and let us know later. Which she did on the same day. She was polite and keen to help and made sure we booked our holiday our way. We have always had good service from all your staff.
8 mars 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank You so much for these lovely comments
I am just glad we got this all sorted for you
Thanks for taking the time to leave us feedback
Thanks
Matilda x
Just perfect
They were brilliant helped us find the perfect deal for our first family holiday and polite and just made our day and gave us something fanstastic to look forward to ☺️
1 mars 2026
Réponse de Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and comments, they are really appreciated
Thanks
Gemma x
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.