Helen was so patient with Ambassador cruise line who took ages to answer the phone and deal with the query. My patience would have gone but she kept her cool and just kept holding. Eventually she got... Voir plus
L'entreprise a répondu
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Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... Voir plus
L'entreprise a répondu
This is for Hays travel at Skippers Lane but I cant find it, anyway thankyou Lili for once again sorting our holiday, lovely friendly young lady.
L'entreprise a répondu
After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
49 Linthorpe Road, TS1 5BS, Middlesbrough, Royaume-Uni
- 01642 247555
5,0
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Kelly at Middlesbrough was really…
Kelly at Middlesbrough was really helpful & efficient. Thank you & i will return as a customer
10 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Michelle,
We appreciate your kind words! We are so happy to hear that you found Kelly's service helpful and efficient. We look forward to your return!
Helen, Hays Travel
Great service excellent staff wouldn't…
Great service excellent staff wouldn't book with any one else
3 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Beverley,
We appreciate your fantastic review and are so happy our staff provided excellent service. Thank you for booking with us!
middlesbrough, Hays Travel
Helpful friendly staff
Left my details with Kelly, and asked her to call me with some prices, which she did, very helpful and friendly, will definitely recommend Hays.
15 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
We appreciate you taking the time to share your experience. We are so happy to hear that Kelly was helpful and friendly. We look forward to assisting you again!
Helen, Hays Travel
Very helpful go out of there way to…
Very helpful go out of there way to help you organise your holiday very friendly
9 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review! So happy you were pleased with the service from Diane in branch.
See you again for your next holiday :)
Thanks,
Helen
Booking a holiday
Lili was very helpful and knowledgeable and very professional . We will definitely book with Hays again .
15 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review! So happy you were pleased with the service from Lili in branch.
See you again for your next holiday :)
Thanks,
Lili
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review Maureen, so happy you got your holiday booked!
Thanks again,
Rosie
Hays simply the best
I always plan my holidays with Hays. They are the friendliest and most professional team around. We go to the new office in Cleveland Retail park, where this time Sean and Lillie helped us to book a cruise for next year. They are very knowledgeable and patient. Overall it is always a pleasure to go there, they make us feel like part of the family.
13 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to write this lovely review regarding our team.
It is always a pleasure to see you both in store, and we appreciate your support!
We hope to see you again soon.
Thankyou, Sean and Lili and the team at Hays :)
Enjoy Britain.
The young lady who helped us book our holiday was Kellie,she was polite and helpful .She managed to get us the same Lodge we had last year which was great,just what we where looking for.
5 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for taking the time to leave such a lovely review.
We really do appreciate, and we are so pleased you had an excellent experience whilst booking your lodge.
Thankyou, Kelly
Absolutely brilliant
Absolutely brilliant, middlesbrough branch, lili dunning was really thorough, making sure our cruise went smoothly. Lili pulled out all the stops. Fantastic holiday.
4 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for taking the time to write this lovely review!
We are so happy to hear that you were pleased with the service you had received.
Thankyou, Lili :)
2027 Croatia
Went to Cleveland Retail Park to book 2027 holiday to Croatia.
Lauren was very friendly and professional got us booked up no problem.
Have used Hays for a good few years now.
Would definitely recommend them.
4 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for leaving such a lovely review!
We really appreciate your feedback and It is always a pleasure to see you in store!
Thankyou, Lauren :)
I was very satisfied with this travel…
I was very satisfied with this travel agency. They helped me a lot, were friendly and professional, and I felt very comfortable and well taken care of. I can definitely recommend them.
8 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to leave such a lovely review!
We appreciate your feedback and glad we could give you a good experience of booking your holiday :)
Many thanks, Diane
cruise to the Caribbean…
Looking for a cruise to the Caribbean find one for us we decided not to book it then later on we did and the service we got trying to sort it out was excellent
5 février 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review!
So happy you were pleased with the service and got your holiday booked!
Many Thanks,
Lauren
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for taking the time to leave us a positive review. We’re glad you were happy with our service and appreciate your support.
Sean
Travel agent took time to go through…
Travel agent took time to go through where we were going accommodation booked travel times tourist tax type of room booked - she checked all the details with us
28 janvier 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that our travel agent took the time to carefully go through your destination, accommodation, travel times, Ect with you. We always aim to offer clear and attentive service, so it’s great to know this came through in your experience. Thank you very much for your kind feedback, and we wish you a fantastic and stress-free trip. We look forward to helping you book more holidays :)
Sean
Sean at Cleveland retail park, exceptionally good listener…
Sean was an exceptionally good listener and asked the right questions to enable him to know the sort of holiday & Hotels that would suit us. He showed us a a good choice of resorts and hotels which suited our budget and was very helpful at finding out information about the area surrounding the resort and pointed out not only the good but also the not so good etc. we felt he knew exactly what would suit us and he was very sincere in his recomdations. Absolutely excellent service.
28 janvier 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for the lovely review!
Happy to hear that you were pleased with the service you received.
We look forward to seeing you again!
Many Thanks
Sean
The lady who sorted our holiday was…
The lady who sorted our holiday was brilliant and made it all easy
29 janvier 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for taking the time to leave such a lovely review!
We really do appreciate it.
Many Thanks
Helen
The staff very welcoming professional…
The staff very welcoming professional Very helpful providing efficient service . My holiday was booked with preferred seats all sorted immediately .
22 janvier 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for leaving such a lovely review!
We are happy to hear that you were pleased with the service you recieved.
Many Thanks
Rosie
Ever pleasant Sean
As always, Sean always makes my Visit worth the time. He is an asset. He always makes me feel welcomed and that my opinion matters. He is very willing to advice and share his thoughts. His advice makes the process very easy and smooth and am eager to book more holidays. His Smile is to die for. Thank you Sean for always been fantastic.
25 janvier 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thank you Jacinta for this lovely review it is so nice to read!!
We are so happy Sean makes you feel so welcome and we look forward to booking your next holiday!
Many Thanks,
Sean
We made an inquiry regarding a cruise…
We made an inquiry regarding a cruise we had seen on a Facebook page, Rosie was brilliant sorting it and giving us
different options and answering all our questions
Very polite ladie
Thank you
16 janvier 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review,
I am so happy I could help answer all of your questions!
Many Thanks,
Rosie
Your staff were good at what there do…
Your staff were good at what there do very helpful
25 janvier 2026
Réponse de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review we really value your feedback :)
Many Thanks,
Lili
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