Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB
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All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday. He went through different destinations with us. The booking process... Voir plus
L'entreprise a répondu
Great customer service and the lady Lanlana really worked hard to find the holiday with winter sun and within our budget. Would definitely recommend Hays Travel
L'entreprise a répondu
Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, Royaume-Uni
- 02830480030
4,9
Excellent
610 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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The excellent help and knowledge of…
The excellent help and knowledge of Elle made booking our holiday really easy.
20 mai 2026
Réponse de Hays Travel - Newry
Thank you for your 5 Star review and kind words about Ellie , we hope you have a great holiday.
Speaking to staff
Speaking to staff. So pleasant on the phone. So helpful. I believe her name is Lanlana. Nothing was too much for her. She was very patient and helpful. Praise needs shared.
17 mai 2026
Réponse de Hays Travel - Newry
Thank you so much for your 5 star review and kind words, we hope you have a lovely Holiday !
Réponse de Hays Travel - Newry
Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !
Réponse de Hays Travel - Newry
Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !
Hays Newry excellent
Quick, efficient and no hassle to book. Quick follow up on the query from Allana
7 mai 2026
Réponse de Hays Travel - Newry
Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !
Peace of mind
Satisfied with the service we got, helpful in all my questions, easy to pay over time, always there when you need them.
1 mai 2026
Réponse de Hays Travel - Newry
Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !
Went into the newry store not knowing…
Went into the newry store not knowing where we wanted to go. Came out with a holiday booked and paid for. Steph was brilliant, found us just what we wanted and at the price we could afford..
5 mai 2026
Réponse de Hays Travel - Newry
Thankyou for your lovely review
Staff friendly and knowledgeable they…
Staff friendly and knowledgeable they take their time to explore different holiday options and offer advice. Always on hand to answer questions in the lead up to travel.
28 avril 2026
Réponse de Hays Travel - Newry
Thankyou for your lovely review
Lovely helpful staff
5 mai 2026
Réponse de Hays Travel - Newry
Thank you for taking the time in rating our service with 5 stars , we hope you have a lovely holiday.
Réponse de Hays Travel - Newry
Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !
Very helpful in all the enquiries
Very helpful in all the enquiries. Kerry was a pleasure to deal with and had us sorted out with everything.
21 avril 2026
Réponse de Hays Travel - Newry
Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !
The person I was dealing with was very…
The person I was dealing with was very helpful and informative which help me choose
19 avril 2026
Réponse de Hays Travel - Newry
Thank you so much for your 5 star review and kind words , we hope you have a lovely Holiday !
Réponse de Hays Travel - Newry
Thank you so much for your 5 star review and Kind words , we hope you have a lovely Holiday !
Réponse de Hays Travel - Newry
Thank you for your 5 Star review and kind words , we hope you have a lovely Holiday
Réponse de Hays Travel - Newry
Thank you for your kind words and 5 star review , we hope you have a lovely Holiday :)
A little disappointing
I think it was Tina I dealt with. I was enquiring about a product I had seen on another branches Facebook page. I was keen to buy. While she dealt with me efficiently it was a case of going through the motions. No extra information including the need for insurance was discussed with me . I have dealt with Hayes travel Newry branch before and they have always been very helpful.
3 avril 2026
Réponse de Hays Travel - Newry
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent experience did not meet the high standard of service you’ve come to expect, especially given your positive experiences with our Newry branch.
We’re pleased to hear that your enquiry was handled efficiently, but we’re disappointed to learn that you felt the interaction lacked the level of care and thoroughness we strive to provide. Your comments regarding the lack of additional information, such as travel insurance, are particularly important, and we will be addressing this with the team to ensure all key details are consistently communicated.
We truly value your feedback as it helps us improve our service. We hope to have the opportunity to assist you again in the future and provide you with a more positive experience.
Kind regards,
Andy
Branch Manager
I am a returning customer and always…
I am a returning customer and always get 5 star treatment at hays Newry ,the girls are polite helpful and professional in all aspects of the service ,thank you once again Hays x
12 mars 2026
Réponse de Hays Travel - Newry
Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)
Lanlana was very helpful and provided…
Lanlana was very helpful and provided excellent support. The service was friendly and attentive. I really appreciate the help.
7 mars 2026
Réponse de Hays Travel - Newry
Thank you so much for your kind words about Lanlana and leaving us a 5 star review , we hope you have a lovely time away :)
Booking made very easy
Booking made very easy, no hassle at all emailed them with a problem and they replied straight away. Great value for money
12 mars 2026
Réponse de Hays Travel - Newry
Thank you so much for your kind words and 5 star review , we hope you have a lovely time away :)
Newry Hays - Great Experience
Stephanie was very informative and very detailed. She recommended the best price first for the month we chose and then worked from there towards the best suitable flight times. She took into consideration our mobility needs and was just great.
12 mars 2026
Réponse de Hays Travel - Newry
Thank you so much for your kind words about Steph and leaving us a 5 star review , we hope you have a lovely time away :)
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