Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We just rang the travel agents & a girl called Kenna took over, nothing was any bother to her we got booked paperwork in hand and the experience was very good. Kenna took the stress out of everything.... Voir plus
All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday. He went through different destinations with us. The booking process... Voir plus
L'entreprise a répondu
Great customer service and the lady Lanlana really worked hard to find the holiday with winter sun and within our budget. Would definitely recommend Hays Travel
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, Royaume-Uni
- 02830480030
4,9
Excellent
610 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I made the enquiry on Saturday…
I made the enquiry on Saturday afternoon and was quoted the advertised price.
When I rang on Sunday to confirm the booking, I was told that the price had been increased by £100.00 per person.
I understand the concept of live pricing, but this seemed at best excessive, and at worst, well, better not to say anything.
Had my wife not had her heart set on this holiday, I would personally not have taken the booking.
2 février 2026
Réponse de Hays Travel - Newry
We understand how frustrating price changes can be and can confirm that the agent advised you of this prior to the booking being made, in line with your request.
As you have stated, you understand that pricing is live and subject to change at any time before a booking is confirmed.
We’re sorry for the price increase; unfortunately, this was outside of our control.
Friendly easy process to book a short break
A very simple process for booking a short break in Lanzarote. Staff member very knowledgeable and friendly. Listened to our wishlist and found the ideal holiday.
25 janvier 2026
Réponse de Hays Travel - Newry
Thank you for taking the time to give us a 5 star review , we hope you have a lovely Holiday !
Réponse de Hays Travel - Newry
Thank you for taking the time to give us a 5 star review , we hope you have a lovely Holiday !
…Easiest way ever to book a cruise holiday a holiday
asked about cruises on Monday agent sent me 3 options by email that afternoon booked one by Friday couldn't have been more helpful lovely staff
30 janvier 2026
Réponse de Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff members , we hope you have a lovely cruise.
I contacted the agency by reply email…
I contacted the agency by reply email to email I got stating that I am on a trip to Mayamar for 13 nights but I am booked for Thailand for 9 nights - I emailed them to confirm what trip I on 6 days ago but no one has gotten back to me!
23 janvier 2026
Réponse de Hays Travel - Newry
Hello Claudia, thank you for taking the time to talk to us about the issue you have raised. We have left you a voicemail today with an update.
If we can help with anything else at all please let contact the Store directly.
I can't fault my
I can't fault my
Experience at all , I had Kerry for my enquiries and booking she had all the time in the world for me for my 50 questions and enquiries and give me
So much feedback on her own personal experience and opinion .
I was very grateful of her honest and genuine advice and very happy with my service xx
22 janvier 2026
Réponse de Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff member Kerrie , we hope you have a lovely Holiday.
Réponse de Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff members , we hope you have a lovely Holiday.
Friendly advice and help in finding a…
Friendly advice and help in finding a suitable holiday
17 janvier 2026
Réponse de Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff members , we hope you have a lovely Holiday.
Réponse de Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff members , we hope you have a lovely Holiday.
Very pleasant and helpful staff.
16 janvier 2026
Réponse de Hays Travel - Newry
Thank you for leaving us a 5 Star Review , we hope you have a lovely Holiday
Hays Travel Newry
Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made booking very quickly and efficiently. Also, very thorough, checked re travel insurance and advised re the currency bureau. Would definitely return here.
15 janvier 2026
Réponse de Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff member Shona , we hope you have a lovely Holiday.
Great customer service.All travel reps…
Great customer service.All travel reps I've spoken to are friendly & helpful.
Prompt replies on queries.
17 janvier 2026
Réponse de Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff members , we hope you have a lovely holiday.
The staff goes over and beyond to get…
The staff goes over and beyond to get you your holiday and as cheap as they can.
6 janvier 2026
Réponse de Hays Travel - Newry
Thank you so much for your 5 Star Review :)
The chap we dealt with Andy was very…
The chap we dealt with Andy was very helpful and checked a lot of queries we had
11 janvier 2026
Réponse de Hays Travel - Newry
Thank you for your 5 star review and Kind words, we hope you have a fantastic holiday :)
I have been booking holidays with Hays…
I have been booking holidays with Hays for the past seven years I would not think of going anywhere else.There friendly staff are always ready to go the next mile to make sure that you get the best holiday at the best price for you. Dan
11 janvier 2026
Réponse de Hays Travel - Newry
Thank you for your 5 star review and Kind words, we hope you have a fantastic holiday :)
The newry team is amazing
The newry team is amazing. Andy served me and he couldn't have been more helpful. 100/10
1 janvier 2026
Réponse de Hays Travel - Newry
Thank you for the 5 star review and kind words , we hope you have a great holiday :)
Réponse de Hays Travel - Newry
Thank you for your 5 star review and Kind words, we hope you have a fantastic holiday :)
This lady is excellent just booked my…
This lady is excellent just booked my honeymoon. I’m able to pay over six months which has made it easier with no deposit. Thank you happy new year
7 janvier 2026
Réponse de Hays Travel - Newry
Thank you for your 5 star review and Kind words, we hope you have a fantastic holiday :)
the staff are so helpful and can't do…
the staff are so helpful and can't do enough for you to make sure you get the holiday you are looking for..
20 décembre 2025
Réponse de Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Great experience with Kerrie
Great customer service and professionalism from Kerrie. Had everything sorted for me exactly what i asked for - and amazing price too! Thanks Kerrie and team Newry
18 décembre 2025
Réponse de Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.