Hays Travel - Portsmouth Avis 

884
TrustScore 5 sur 5

4,9

29 Cascades, PO1 4RJ Portsmouth, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Trina, the travel consultant who handled my booking, has been fantastic. I first enquired about booking this cruise several months ago and she has kept me informed right up to and including yesterday... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great booking service from a great travel team advisers.allways come away with a big smile on your face from the excellent service always received. From Ray&BARRY. Thank you to all the Portsmouth... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The staff was really helpful and listened carefully to what we wanted and explained the choices to us. The customer service we received from the Portsmouth branch of Hays Travel was outstanding.


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

  • 29 Cascades, PO1 4RJ, Portsmouth, Royaume-Uni

  • 02392988147

4,9

Excellent

TrustScore 5 sur 5

884 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,9

Tous les avis

(884)

122 345 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very helpful very polite

10 février 2026
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Réponse de Hays Travel - Portsmouth

We appreciate your kind words and are so happy to hear that you found our team helpful and polite during your visit with us.

Best Regards,
Hays Travel

Noté 5 sur 5 étoiles

It’s the first visit to Hays Travel…

It’s the first visit to Hays Travel ever it was brilliant .I wanted to find out about going on a cruise we couldn’t of got more help and advice any where so I booked a cruise and we’re off to the Mediterranean for seven days thanks to Jody first class highly recommend Hays Traval

8 février 2026
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Réponse de Hays Travel - Portsmouth

We're happy to hear that your first experience with us was brilliant! It was our pleasure to assist you in booking your Mediterranean cruise. We appreciate your recommendation!

Hays Travel

Noté 5 sur 5 étoiles

Thankyou !

Josie was so lovely and supporting us. No pressure to book: felt she really cared about what we wanted and took the time to help us decide on the perfect holiday. She listened to what was important.

6 février 2026
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Réponse de Hays Travel - Portsmouth

Thank you so much for your kind feedback! I’m really glad you felt supported and listened to — it was a pleasure to help.

Noté 5 sur 5 étoiles

Good efficient service

Good efficient service. Staff friendly and very helpful. Thank you Chloe for all your help at the Cascades Branch in Portsmouth. A pleasure to deal with you.

5 février 2026
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Réponse de Hays Travel - Portsmouth

Mr and Mrs . Berthoud,

We're so glad to hear you received good and efficient service from our friendly and helpful team. Thank you for your kind words; we appreciate your feedback!

Regards,
Hays Travel

Noté 5 sur 5 étoiles

The lady i spoke to went out of her…

The lady i spoke to went out of her way to help me achive my choice of vacation. And did not stop till we found one in my eyes she deserves a promotion. Her name was Sam.

4 février 2026
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Réponse de Hays Travel - Portsmouth

Janice Chivers,

We're happy to hear that someone went above and beyond to help you find your ideal vacation. We appreciate you acknowledging their dedication and sharing your positive experience!

Hays Travel

Noté 5 sur 5 étoiles

It’s always an easy and enjoyable…

It’s always an easy and enjoyable experience booking a cruise at Portsmouth Branch, staff have a good knowledge of the holidays and offer advice and ideas to get the best result. My travel consultant this time was Sam, she was excellent and gave me and my wife all the help we needed to ensure we booked exactly what suited our requirements. Welll done !

31 janvier 2026
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Réponse de Hays Travel - Portsmouth

Thank you for your lovely comments! I am glad I could help book your perfect holiday! Regards, Sam

Noté 5 sur 5 étoiles

Excellent service provided by Josie in…

Excellent service provided by Josie in Cascades Portsmouth
She was very helpful and always friendly
We will be continuing to book our holidays with Hayes Travel
Many thanks Josie

1 février 2026
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Réponse de Hays Travel - Portsmouth

Thank you for your lovely review. I will pass on your comments to Josie. Thank you, Sam

Noté 5 sur 5 étoiles

very helpfull staff,

very helpfull staff, polite and frendly

31 janvier 2026
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Réponse de Hays Travel - Portsmouth

We appreciate your kind words! We are so happy to hear our staff was helpful, polite, and friendly during your visit with us.
Hays Travel

Noté 5 sur 5 étoiles

Superb service and team

All the staff have made us feel like we are more than clients, even simple gestures like offering us tea or coffee made us feel valued. The team , especially Carlie have gone above their job description for us. We are not far away from our trip to the Seychelles and they are still helping finalising things. Carlie is now helping with our next trip to Disney. One thing is certain,we will never go elsewhere and will recommend them to anyone who needs a recommendation. Very happy with the service we receive.

25 janvier 2026
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Réponse de Hays Travel - Portsmouth

We appreciate you taking the time to share your kind words. We're so glad to hear that our team made you feel valued and went above and beyond to help with your trips. We are delighted you're happy with the service you receive.

Hays Travel

Noté 5 sur 5 étoiles

The personal touch!

The staff were so patient with us whilst we checked hotel reviews and kept coming back with others but they duly looked for all the hotels we’d found. We booked with Hays because they gave us a very competitive price for the hotel we wanted, and for piece of mind that all aspects (luggage, transfers, etc) are taken care of and covered.

30 janvier 2026
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Réponse de Hays Travel - Portsmouth

We appreciate your positive feedback and are so glad we could provide you with a competitive price and peace of mind. It's great to hear our team was patient and helpful while you were choosing your hotel.

Hays Travel

Noté 5 sur 5 étoiles

Solo cruise

Very welcoming. Jonathan was so helpful friendly cheerful .showed me lots of options every step of the way

27 janvier 2026
Avis spontané
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Réponse de Hays Travel - Portsmouth

Kathryn ,

We appreciate your kind words! We're so glad that you felt welcomed and that our team member was helpful, friendly, and cheerful.

Hays Travel

Noté 5 sur 5 étoiles

Your Manageress Chloe is the most …

Your Manageress Chloe is the most helpful lady i have ever met. Nothing is to much trouble for her.

21 janvier 2026
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Réponse de Hays Travel - Portsmouth

Alan Osgood,

We appreciate your kind words. It's wonderful to hear that you found our manageress so helpful and that she provided excellent support.

Hays Travel

Noté 5 sur 5 étoiles

Chloe as always is helpful

Chloe as always is helpful, over and above!

20 janvier 2026
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Réponse de Hays Travel - Portsmouth

Lesley Hill,

We appreciate your kind words! We are so happy to hear that our service was helpful and exceeded your expectations.

Hays Travel

Noté 5 sur 5 étoiles

Specific vacation, lengthy process but perfect

We have booked Hays Travel for most of our holidays for many years and the majority of the staff know us quite well. For this vacation we had several factors to take into account, although the process was lengthy Sam was extremely patient with us and we eventually managed to book our perfect holiday.

25 janvier 2026
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Réponse de Hays Travel - Portsmouth

Thank you for your kind words. We are glad we were able to find you some great resorts for your holiday.

Noté 5 sur 5 étoiles

why use Hays Travel

accurate information presented in a manner for the customers to understand

17 janvier 2026
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Réponse de Hays Travel - Portsmouth

Thank you for your 5 Stars and lovely review!

-Hays Travel Portsmouth :)

Noté 5 sur 5 étoiles

We were helped by the manager who was…

We were helped by the manager who was really friendly and very helpful nothing was to much bother, she took her time with us and explained everything, we have booked holidays before from here and all staff are very friendly and helpful in every way .

15 janvier 2026
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Réponse de Hays Travel - Portsmouth

Thank you for taking the time to send us your lovely feedback. I am pleased I could help :) I look forward to welcoming you in the branch again soon. Kind regards, Chloe :)

Noté 5 sur 5 étoiles

Helpful staff who answered all our…completely satisfied nosatisfied

Helpful staff who answered all our questions and pointed us in the right direction for the best deals Very impressed

20 janvier 2026
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Réponse de Hays Travel - Portsmouth

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that you found our staff helpful and that they were able to answer all your questions and guide you towards the best deals. Your comments are greatly appreciated and will be shared with the team.

Noté 5 sur 5 étoiles

I have only good things to say about…

I have only good things to say about your staff.

17 janvier 2026
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Réponse de Hays Travel - Portsmouth

“Thank you for your 5★ review and your kind words. We’re delighted to hear you have only good things to say about our staff — they’ll be so pleased to hear your feedback. We really appreciate your support and look forward to helping you again.”

Noté 5 sur 5 étoiles

Would thoughly recommend the Portsmouth…

Would thoughly recommend the Portsmouth branch as they are all very friendly and very helpful in organising your dream holiday

21 janvier 2026
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Réponse de Hays Travel - Portsmouth

“Thank you for your 5★ review and your wonderful recommendation. We’re so pleased to hear that the team at our Portsmouth branch were friendly and helpful in organising your dream holiday. Your kind words mean a lot to us, and we look forward to helping you plan your next trip.”

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