Cruise & stay holiday booked. Staff extremely helpful especially Jo (Redditch branch) who helped enormously with our aircraft seating problem. A pity that TUI wants to charge you at every opportunity... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... Voir plus
L'entreprise a répondu
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is... Voir plus
L'entreprise a répondu
I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
37 Evesham Walk, B97 4EX, Redditch, Royaume-Uni
- 01527907887
4,9
Excellent
921 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Was made to feel very welcome members…
Was made to feel very welcome members of staff were so helpful
23 juillet 2026
Réponse de Hays Travel - Redditch
Thanks so much for your kind feedback!
I hope you have a lovely time :)
~ Lexie
Another fantastic experience in store,
Another fantastic experience in store,
Lexie was really helpful in finding the right holiday,A credit to the team.
23 juillet 2026
Réponse de Hays Travel - Redditch
Thank you for your kind feedback!
I am glad I was able to make your experience with us enjoyable!
Lexie :)
Booking and cancelling
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is suffering from a terminal brain tumour, had taken a turn for the worse. Then the lovely Gorgia did everything she could to cancel our holiday, so that we could support our daughter and grandson. She succeeded and we didn't lose any money. That is service above and beyond !!! Hays Travel should be very proud of these lovely ladies.
14 juillet 2026
Réponse de Hays Travel - Redditch
Thank you so much for your incredibly kind words. I’m truly sorry to hear about your grandson and the difficult time your family is going through.
I’m so pleased Becky and Georgia were able to help and make things a little easier when you needed to be there for your daughter and grandson.
I’ll be sure to share your lovely feedback with them they’ll be so touched to know their care and support made a difference.
Hayley
Helpful and Professional
Joanne and her colleagues and the end of the phone made a complicated trip seem straightforward to organise
5 juillet 2026
Réponse de Hays Travel - Redditch
Thank you so much for taking the time to leave me such a lovely review! it was our pleasure to book you such a fantastic trip, i look forward to seeing you both soon-Jo
Réponse de Hays Travel - Redditch
Thank you for your kind feedback, we hope you have a great holiday!
Caitlin was very helpful and very…
Caitlin was very helpful and very patient. Everything was done over the phone it’s so nice to talk to a real person these days.
21 juillet 2026
Réponse de Hays Travel - Redditch
Thank you so much for your kind feedback, I hope you have a great trip! - Caitlin
My Booking experience
The staff are always very helpful, Friendly and knowledgeable and are always please to help with any questions
17 juillet 2026
Réponse de Hays Travel - Redditch
Thank you so much for your kind words! We appreciate your feedback and hope you have the best time away :)
Staff are helpful and patient and…
Staff are helpful and patient and price matched our holiday . Very friendly and knowledgeable.
16 juillet 2026
Réponse de Hays Travel - Redditch
Thank you for your great feedback! We hope you have a lovely holiday :)
great service and good deals
14 juillet 2026
Réponse de Hays Travel - Redditch
Thank you for the kind feedback, we hope you have a great holiday! :)
Always so helpful in sorting out a…
Always so helpful in sorting out a great holiday !
11 juillet 2026
Réponse de Hays Travel - Redditch
Thank you for the great feedback, we wish you an enjoyable holiday! :)
We have been using Hays travel since…
We have been using Hays travel since they opened in Redditch and have never been disappointed,
Staff always so friendly and helpful
Excellent shop
3 juillet 2026
Réponse de Hays Travel - Redditch
Thank you so much for your lovely review! Thank you for your continued loyalty it really does mean a lot to us.
Always friendly helpful service
10 juillet 2026
Réponse de Hays Travel - Redditch
Thankyou for your lovely feedback and for booking with us as always. Wishing you another fabulous holiday in Zante!
Amazing friendly team
The two girls that organised and booked our holiday for October could not have done any more, both of them were brilliant!
Bent over backwards to get the booking we wanted
29 juin 2026
Réponse de Hays Travel - Redditch
Thank you so much for your lovely review! It was an absolute pleasure helping you book your October holiday, and we're so pleased to hear you were happy with the service. Your kind words really mean a lot to us. We hope you have the most amazing time away, and if there's anything else you need before you travel, we're always here to help. Have a fantastic holiday!
Hayley & Caitlin
It was a last minute decision
It was a last minute decision to go on holiday and the lovely ladies could not have been more helpful or obliging. Very friendly and professional, so much so that I have booked another holiday through them for later this year.
21 juin 2026
Réponse de Hays Travel - Redditch
Thank you so much for your lovely review, Guy!
I'm so pleased I could help make your last minute holiday come together so smoothly. It was a pleasure finding the right trip for you, and I'm delighted you've already trusted us with another holiday later this year.
I hope you have an amazing time in Paphos, I'm sure you'll have a fantastic break! I look forward to helping you again when it's time for your next getaway.
Best wishes,
Lexie
Brilliant service again from Becky
Brilliant service again from Becky. So quick and reliable. Nothing is too much for her
4 juillet 2026
Réponse de Hays Travel - Redditch
Thank you so much, Kate, for your lovely review and kind words. We're delighted to hear you received brilliant service from Becky once again. We'll be sure to pass your wonderful feedback on to her.
Thank you for booking with us, and we hope you have a fantastic holiday . Have an amazing time, and we look forward to helping you again in the future!
All staff are very friendly and nothing…
All staff are very friendly and nothing is too much trouble
28 juin 2026
Réponse de Hays Travel - Redditch
Thank for your kind feedback, wishing you a lovely Holiday!
Professional helpful
Professional helpful, knowledgeable staff.
Lovely air conditioned office.
27 juin 2026
Réponse de Hays Travel - Redditch
Thankyou for your kind feedback. We are pleased you liked the office and we definitely agree the air conditioning has been a Saviour! Wishing you a fantastic holiday!
Called into Hayes travel regarding a…
Called into Hayes travel regarding a holiday I'd found the previous evening, I was greeted by a young woman named Georgia,,as an elderly 77 year old widower Georgia invited me to join her and made me feel really at ease ,she explained everything to me regarding my booking and was thoroughly very professional thanks Georgia, would recommend Hayes travel to all friends and anyone else looking for advice on looking for a holiday John mcsweeney
1 juillet 2026
Réponse de Hays Travel - Redditch
Thank you so much for your lovely review, John. It was a real pleasure meeting you and helping you book your holiday. I'm so pleased to hear that you felt comfortable and well looked after throughout the booking process. Your kind words and recommendation truly mean a lot to me. I hope you have a wonderful holiday, and if there's anything you need before you travel, please don't hesitate to pop in or get in touch. I look forward to seeing you again soon!
Georgia
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.