There was plenty of information and we were kept updated throughout. Will travel again but need to book entertainment etc as we board as it soon fills up.Dining was excellent. Cabin was a little tigh... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Lisez les avis des autres
Joanne Dickson Cruise Specialist Joanne is a highly professional member of your staff. A huge asset to your Company. We have now booked our third cruise in a few months and wouldn’t use anyone els... Voir plus
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Fab experience with Hays Travel Cruise centre - nothing was too much trouble, they were very accommodating, helpful and answered all my questions. Can’t fault them enough. We have another cruise booke... Voir plus
L'entreprise a répondu
I would like to express my upmost gratitude to Michaela. I contacted Hays as I had booked a glacier express tour with a different tour company and at the last minute they cancelled my trip. I had alre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- aussi dans
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Agrégateur de voyages
- Bureau de change
- Fournisseur d'excursions culturelles
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Royaume-Uni
- 03330339985
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tim our travel adviser is more than…
Tim our travel adviser is more than someone who works for Hays Travel he has over the years we have used him become a friend,he knows what we want and gets us the deal we want. Would highly recommend Tim
18 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback! I really appreciate your kind comments and the time taken to leave this review. looking forward to helping you again in the future. Tim
Your representative
Your representative, Ella Simmons, was quick to respond with a quote and then answered my questions very promptly, to my satisfaction.
16 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
JT Roberts Associates Ltd,
We are so pleased to hear that our representative provided such excellent and prompt service. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Tim was very helpful
Tim was very helpful, had answers to all my questions. He was lovely, friendly and made me feel happy that I'd made the right choice for me. The booking process was great planning everything covering all my needs. He had lots of knowledge on the cruise and gave some good tips and advice. Look forward to future correspondence. Would highly recommend his services
16 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Tracey,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team member was helpful and made you feel happy with your choice. We appreciate your recommendation and look forward to assisting you again in the future.
Kind Regards
Hays Travel
Michelle was absolutely fantastic and…
Michelle was absolutely fantastic and best price !
Thank you x
16 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Nia,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and found a great price.
Kind Regards
Hays Travel
Réponse de Hays Travel - Specialist Cruise Centre
Mr Alan Jones,
Thank you for your fantastic 5-star review! We are so pleased to hear that everything was clearly communicated and that you had an excellent experience from beginning to end.
Kind Regards
Hays Travel
Always helpful and pleasant.
15 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Dawn ,
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team helpful and pleasant!
Kind Regards
Hays Travel
Excellent as usual using Tim Harris…
Excellent as usual using Tim Harris very knowledgeable about ports of call and cruise lines. 5 star service
14 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Susan,
Thank you for your wonderful review! We are so pleased to hear you received such excellent service and found our team knowledgeable.
Kind Regards
Hays Travel
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for leaving a positive 5 star review. Hope you have a wonderful holiday. George
Your in good hands
Firstly, it was a joy to talk and arrange our cruise with Ella. She helped make the booking so very simple with expert advice and alternatives to choose from. We are now looking forward to our Princess cruise. Thanks to Ella and Hays Travel
15 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I really appreciate your kind words and hope you have an amazing time on your Princess cruise. Ella
Réponse de Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful 5-star review! Your kind words are truly appreciated. Tim
Hannah was very helpful and patient…
Hannah was very helpful and patient with me as it was my first time booking a cruise, she explained everything to me and told me things I didn't know, so I was very pleased.
15 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your wonderful comments and sharing your positive feedback! I am so pleased to hear that I provided such helpful and patient service for your first cruise booking. Hannah
Hannah was extremely helpful and…
Hannah was extremely helpful and thorough throughout the whole booking process. She answered all the questions I had, went out of her way to discuss cabin options with me so we could select the ‘right’ one and has been on hand since for further queries and came back straight away. Great experience and excited for our first cruise!
10 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Vanessa Brooks,
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague provided such thorough and helpful service, ensuring you found the perfect cabin. We hope you have an amazing first cruise!
Kind Regards
Hays Travel
Very quholick and easy to book I was well…
Very quick and easy to book I was well impressed with the service 👏
14 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you enjoy your cruise on board Ambience. Kind regards Michelle.
Réponse de Hays Travel - Specialist Cruise Centre
Thankyou for the 5* review, it was my pleasure booking your cruise for you.
Regards
Michaela
Hannah answered all our queries in a…
Hannah answered all our queries in a friendly and helpful manner.
12 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Emma,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that I was friendly and helpful in answering all your questions. Enjoy Iona
Kind Regards
Hannah
usual speedy and efficient Hays service.
Used a few times before, speedy service and booking soon arranged. Follow up check by agent to ensure all was well.
13 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
RB of Warwickshire,
Thank you for your wonderful feedback! We are so pleased to hear that you experienced speedy service and that our agent followed up to ensure everything was to your satisfaction.
Kind Regards
Hays Travel
The telephone booking went smoothly
The telephone booking went smoothly. The operator was efficient, helpful and personable.
5 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review! I am so pleased to hear that your telephone booking experience with me was smooth, Your kind words are greatly appreciated!, Kind Regards, Polly
Access to Medical Endorsement file.
I have been trying to access my medical endorsement account (£722.00 paid) but every time i try to access it (HAYGBA800001271) I am told i will be sent a verification code to approve access. The codes are sent by e-mail but are valid only for 5 minutes. So far every time I have asked for a code(and also resend code), it takes at least 6 minutes to receive the code. Suggestions? I have tried telephoning 0800 098 3585 but it is always busy. Suggestions? Nick Sills.
11 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Nick Sills,
We appreciate you sharing your experience regarding the verification code delays and difficulty reaching us by phone. We understand how frustrating it is when you cannot access your account, especially with time-sensitive codes. We are actively looking into the reported issues with code delivery times and phone line availability to improve our service. Your feedback is invaluable as we work to enhance our systems for a smoother experience. I am glad we have got your log in details sorted with Rush insurance.
Kind Regards
Amanda
Danielle was so reassuring and helpful…
Danielle was so reassuring and helpful when booking our cruise. When I went to go ahead and book she called me outside of her working hours to make sure this was done. Excellent service and very friendly
11 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback Sam! I am so pleased to hear that you had such a positive experience and received excellent service. I appreciate your kind words. Kind Regards, Danielle
Tim is very knowledgeable
Tim is very knowledgeable, helpful and makes the booking process so easy. A real pleasure to deal with.
10 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback Michael! It was my pleasure to help you as always, Kind Regards, Tim
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