There was plenty of information and we were kept updated throughout. Will travel again but need to book entertainment etc as we board as it soon fills up.Dining was excellent. Cabin was a little tigh... Voir plus
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Établissement
Changer d'établissementHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Lisez les avis des autres
Joanne Dickson Cruise Specialist Joanne is a highly professional member of your staff. A huge asset to your Company. We have now booked our third cruise in a few months and wouldn’t use anyone els... Voir plus
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Fab experience with Hays Travel Cruise centre - nothing was too much trouble, they were very accommodating, helpful and answered all my questions. Can’t fault them enough. We have another cruise booke... Voir plus
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I would like to express my upmost gratitude to Michaela. I contacted Hays as I had booked a glacier express tour with a different tour company and at the last minute they cancelled my trip. I had alre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- aussi dans
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Agrégateur de voyages
- Bureau de change
- Fournisseur d'excursions culturelles
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Royaume-Uni
- 03330339985
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Excellent service.
28 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for taking the time to leave a 5* review. I am so pleased to hear you received excellent service. Rob
Great experience …
Very happy with the service I received booking a cruise . Would definitely recommend this company to family and friends
28 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your positive feedback! I am so pleased to hear you were happy with the service you received and would recommend us to your family and friends. Andrea
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for lovely feedback! I am so pleased to hear that you had a positive experience. Carol
Good service
Easy to book holiday, Tim Harris is very helpful and efficient. This company goes the extra mile for its clients. Highly recommended.
27 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am delighted to hear that booking your holiday was easy and I was helpful and efficient. I really appreciate your recommendation. Tim
Very smooth booking!
21 février 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Ambition. Kind regards Hannah.
Andrea Barker is a credit to your…
Andrea Barker is a credit to your company. We’ve used her more than once and we’ve been delighted with everything she’s done for us.
26 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Mr Peter Lloyd,
Thank you for your wonderful feedback! We are so pleased to hear you've been delighted with the service you've received. Have a lovely holiday.
Kind Regards
Andrea
Very friendly and professional
Michelle was very friendly and professional, and helped us achieved a price we were looking for. Made booking process easy.
25 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Arvia. Kind regards Michelle
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, we hope you have a wonderful time on board MSC Armonia. Kind regards Andrea.
Made a call and was greeted by a super…
Made a call and was greeted by a super friendly advisor. They listened to my enquiry and quickly provided a price and advice on to a particular cabin type as well as onboard drinks packages.
25 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Michelle,
Thank you for your wonderful feedback! It was my pleasure to help you book your cruise on Discovery Princess, Kind regards, Ella
My second holiday search with Hays
This is the second time I have used Hays Travel. I used Hays again this year because they are alway polite,efficient and in every way professional. On both occasions they have gone the extra mile to ensure my specific holiday requirements were met. I would have no hesitation in recommending Hays Travel to anyone looking for a reliable Travel Agent.
24 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Stan Godfrey,
Thank you so much for your wonderful feedback! I am thrilled to hear that your experience with me has been positive and that I could meet your specific holiday requirements. I truly appreciate your recommendation. Kind regards, Emily
Great customer service
Great customer service from Chelsea Frimley and beat all other quotes
24 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful review! I'm delighted to hear that you had such a positive experience. I truly appreciate your feedback! Kind regards, Chelsea
Fantastic service with expert skills and knowledge
We had been looking for some time to find a cruise that met our needs but without success. So, we decided to contact Hays Travel as we had a particularly tricky and multiple set of requirements for a “special” anniversary vacation. We cannot thank Ella enough for the help and guidance she gave us. The service and support she gave was absolutely brilliant. It took several weeks to actually find what we were looking for. Prior to this, she had offered various options and on each occasion had provided a comprehensive breakdown of each suggestion but, as I said, they didn’t quite meet what we wanted. Undeterred, we chatted further with Ella to narrow down and pinpoint the most important aspects we wanted but she also wanted to understand our “red flags”.
24 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback, we hope you have a wonderful time board Queen Mary 2. Kind regards Ella.
Very professional and caring attitude…
Very professional and caring attitude towards me as your client by your representative
23 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Linda,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team. We always strive to provide professional and caring service to all our clients.
Kind Regards
Hays Travel
very helpful
Hannah was very helpful, no question was too much, first time booking a cruise and she helped no end
21 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am really pleased to hear that I was helpful with your first cruise booking. I very much appreciate your kind words. Hannah
Third cruise I’ve booked through Carol…
Third cruise I’ve booked through Carol and it has been a very easy and stress free experience
I have total trust in her and will continue to use her for future cruises
20 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
John Mcvean,
Thank you for your wonderful review! We are so pleased to hear that your booking experience was easy and stress-free. We truly appreciate your trust and look forward to assisting you with many more cruises in the future.
Kind Regards
Carol
Wonderful Service
Emily was so kind and helpful with my booking a cruise for the first time. It was an easy process and she managed to get exactly what we were looking for.
19 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, it was a pleasure booking your cruise on board Queen Anne. Kind regards Emily.
As always helpfull and understanding
20 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, we hope you have a wonderful time on board Iona. Kind regards Becky.
Efficient
Linda was really good she went above and beyond. As i usually book with Joanne. So i usually ask for people i think is exceptional, so on that note I would ask for Linda or Joanne again.
20 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback, it was a pleasure booking your cruise on board Ventura. Kind regards Lynda.
Great service and Shelly is lovely to…
Great service and Shelly is lovely to deal with.
19 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you have a wonderful time on board Ventura. Kind regards Shelley.
Prompt attention
Prompt attention, good information and a discount too. Very straightforward cruise booking, thank you Michelle
19 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Astrea. Kind regards Michelle.
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