There was plenty of information and we were kept updated throughout. Will travel again but need to book entertainment etc as we board as it soon fills up.Dining was excellent. Cabin was a little tigh... Voir plus
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Établissement
Changer d'établissementHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Lisez les avis des autres
Joanne Dickson Cruise Specialist Joanne is a highly professional member of your staff. A huge asset to your Company. We have now booked our third cruise in a few months and wouldn’t use anyone els... Voir plus
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Fab experience with Hays Travel Cruise centre - nothing was too much trouble, they were very accommodating, helpful and answered all my questions. Can’t fault them enough. We have another cruise booke... Voir plus
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I would like to express my upmost gratitude to Michaela. I contacted Hays as I had booked a glacier express tour with a different tour company and at the last minute they cancelled my trip. I had alre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- aussi dans
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Agrégateur de voyages
- Bureau de change
- Fournisseur d'excursions culturelles
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Royaume-Uni
- 03330339985
4,9
Excellent
3 k avis
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Fantastic service
Fantastic service, everything was explained in detail and the whole process was very smooth. Chelsea looked after us very well and was very patient whilst we weighed up our options. Thanks a lot Hays Travel!
2 août 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I was delighted to hear that your experience was so smooth and that everything was explained in detail. I truly appreciate your kind words. Chelsea
Amy chandlers superb handling of the…
Amy chandlers superb handling of the whole deal Many thanks Amy.
1 août 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your kind comments, Have you have a wonderful holiday. Amy
Carol being fast and efficient as usual.
3 août 2026
Réponse de Hays Travel - Specialist Cruise Centre
stephen
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be fast and efficient. We appreciate your kind words.
Kind Regards
Hays Travel
From start to finish the rep was very…
From start to finish the rep was very helpful and explained everything clearly.
2 août 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your lovely comments - it was a pleasure booking your cruise for you
Réponse de Hays Travel - Specialist Cruise Centre
,
Thank you for your wonderful feedback! We are so pleased to hear that you always have a great experience with us.
Kind Regards
Hays Travel
First time cruise
Rachel was very good at explaining the cruise as this would be first time going on a cruise.
28 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Keiran. We hope you have a wonderful time on board Freedom of the Seas. Kind regards Rachael
Great customer service from Shelley C…
Great customer service from Shelley C who went out of her way to answer & resolve queries regarding booking & travel arrangements and also prompty facilitated a change of cabin. All documentation received without delay and the whole process handled in a very helpful friendly manner. We could not have wished for better service.
31 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Robert Frangleton,
Thank you so much for your wonderful feedback. We are so pleased to hear that you received such excellent service and that all your arrangements were handled so efficiently. We truly appreciate your kind words!
Kind Regards
Shelley
Friendly down to earth and approachable…
Friendly down to earth and approachable travel agent. Very accommodating and managed to compete with all other parties offering a deal and improving the cost to us
29 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback! I am really pleased to hear that you found the service friendly and accommodating, and that we could improve the cost for you. Tim
Lots of advice and helpful help on line
The lady Shelly was very helpful. I asked loads of questions and she answered them all. I also found the cruise
I was looking for.
At a reasonable price on Hays Travel.
29 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your lovely comments and positive feedback about my service. Shelley
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your kind feedback. I am so pleased I was able to help with your booking. Ella
Very Helpful!
Very helpful and managed to improve on the price should I have gone direct with the cruise operator.
22 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
P TUGWELL,
Thank you for your wonderful feedback! We are so pleased we could help you with your cruise booking and improve on the price for you.
Kind Regards
Chelsea
Booked a cruise with Hays
Booked a cruise with Hays. Was very pleased.
I was contacted at specific times agreed by the staff. There was no pressing, hard selling, time pressure tactics used.
The travel agent was courteous and professional. They had experienced a cruise and were able to answer practical questions about a cruise holiday.
Administration side of booking was handled with minimal effort from me over the phone.
Price was comparable to any online quote. Overall very happy and will consult Hays prior to booking my next trip, to see what they can offer.
9 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Mr Ian Clarke,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience booking your cruise with us. It's fantastic to know that our team was professional and helpful, and that you appreciated their first-hand knowledge. We look forward to assisting you with your next trip!
Kind Regards
Hays Travel Cruise Call centre
Hays - cruise -
Linda Bacon , was so helpful with my complicated changes. V patient and helpful.
29 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Paul Jackson,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so patient and helpful with your changes. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Cruise Call Centre
Réponse de Hays Travel - Specialist Cruise Centre
Customer,
Thank you so much for your kind words! We truly appreciate you taking the time to leave such positive feedback about the service you received.
Kind Regards
Amii
Great service while booking our cruise
Michelle couldn’t do enough to help book our cruise for a large party. We had a few different questions and queries but nothing was too much, kept me updated every step of the way and advised will be in touch to book flights when available. Highly recommend to anyone looking to book.
28 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Ross Walker,
Thank you so much for your wonderful review! We are delighted to hear that i was helpful in arranging your cruise for a large group. We appreciate your patience with the various questions and queries, and we're glad you felt well-informed throughout the process. We look forward to assisting with your flights when they become available!
Kind Regards
Michelle
The experience was good.
The experience was good.
Although I did find it too good to be true initially.
28 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Ann,
We're glad you enjoyed your experience! We appreciate your kind words and feedback.
Kind Regards
Ella
Excellent service
Michelle was brilliant. Clear and concise with the information required to booking a cruise.
We tried a few cruise companies prior to speaking to Michelle. Streets above the other companies we spoke to.
Had a good knowledge about P and O cruises.
She a credit to Hays travel agency
28 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am so pleased to hear that you had clear and positive experience, booking with me, your kind comments are vey much appreciated. Michelle
Becky was very efficient as usual and…
Becky was very efficient as usual and answered all our queries .
26 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for taking the time to leave a 5 star review. Always a pleasure to help with your booking. Becky
friendly and reactive service
friendly and reactive service
gave good advice and insight
21 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for leaving a 5* review ! It's lovely to hear you had a positive experience. Becky
Shelly was very helpful got us 2 cabins…
Shelly was very helpful got us 2 cabins next door to each other, thanks for an easy booking process 😊
21 juillet 2026
Réponse de Hays Travel - Specialist Cruise Centre
Thank you for your lovely feedback, I am so pleased I was able to help you with your booking and the process was easy for you. Shelley
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