Hays Travel - Swansea Avis 

We were considering cancelling our Middle East holiday with 3 days before travelling to Doha due to the toxic climate between Iran and Donald Trump . Air craft carriers were in the Persian Gulf and there was an imminent threat of war there. I looked at alternatives as we had 3 days before our allotted sun break .
I contacted Hayes travel and met Caroline the manager and updated our predicament .

She was understanding and empathetic and provided options for me to go away and research.

Further dialogue the following day and further advice was provided by Caroline leaving Saturday morning to finalise ,and to fully book an alternative holiday and pay , only to leave the following morning at 2 am . Her professional was exemplary and exceptional. She steered me through the booking process with aplomb and ease and I am know writing this in the sun in Tenerife all thanks to a brilliant professional who went the extra mile . John Davies.

pleasant staff easy to book and everything taken care of

Corrine is an expert, also friendly & welcoming

Excellent service from Caroline went through everything booked extras I asked for all confirmed in shop told if unsure about anything phone or call in store

Took a long time sorting out all our special needs, but done it all, very helpful with everything.

Great service as I always get

The agent (Caroline) was very patient and gave good advice. She helped us come to a decision on the best holiday for our family. Thank you

I have booked four holidays with Hays two of which i am to take this year my experience with the staff is that they are wonderful and very helpfull.

Staff are brilliant in Swansea jays I've been booking holidays for some years and not been dissapointed staff go that further mile for you. And find the right holiday and if you have a buguet I would recommend a vist.

Corinne was excellent at organising our holiday very helpful and efficient.

Caroline was very helpful, knowledgeable & a pleasant person to deal with.

Good and helpful travel agent which made it easy to book the holiday.

Excellent service yesterday at the Swansea agency, we left Caroline with some requirements and went for lunch, we came back and she’d got it sorted.
Many thanks

Caroline was just absolutely brilliant.
So helpful, she was informative and she just everything for me .
Amazing service

Our first time cruising. Every thing was explained and they booked it for us .and closers to the date they will print off the paper work for us. To be honest they hade the patience of a saint. The amount of questions we asked Thank You very much for your help

Not the first time we have used HAYS and that is because they sit down and talk about your exact requirements. They do not give up until they have satisfied you. And they know what they are talking about.

Caroline was really helpful and as always it’s a joy to book with Hays travel as the girls in the shop are always very friendly

Very professional giving good advice in understanding our needs

A very positive first time experience we were helped by 2 very friendly and helpful ladiesGeorgina was one the other lady in the swansea branch was very helpful and friendly and made booking our holiday a lovely experience thank you very much

Courtney was very helpful and acknowledgable