Hays Travel - Topsham Avis 

Mediterranean cruise
We booked at Hays travel Topsham the service by Karra was outstanding.
Made everything we needed to do including car service easy.

I went into your branch in Topsham Devon and and was welcomed to sit down by Ave which went down hill very quickly.
I asked if they could find a package to stay in the Aphrodite Hills Hotel in Cyprus the Pathos area. They found it and offered me good value package for 11 days and asked repeatedly whether it was the right Hotel. Ava thought it was but gave me no reassurance or offer to check things out she became rude and then promptly said there was another Hotel with the same name which was in fact a self catering situation. I had told her that it was not the Hotel I asked for. Ava then sent me an email with the name Sensatori Atlantic’s Aphrodite Hills. As it was about 4pm that day I said I needed to check a few things out and would come back the next day . In fact the next morning I called the Hotel myself to make sure it was the right Hotel. It was as I suspected the Group Resort name. The lack of knowledge by the agent was very poor and had a very condescending attitude.Also they did not tell me that it was alive booking so when I called them the next day to confirm it was gone.
By this point I was totally frustrated so Ava said I can’t help you I will get my Manager or Assistant to speak to you which was even worse not apologising or saying that she was sorry we had a breakdown of communication. I was offered two weeks take it or leave it attitude £ 475 more which I reluctantly took it as it really suited my needs . Then she sent me the secure payment link and stayed on the phone while I filled it out. I had not realisedq at that moment I had punched a wrong Number on the security code. So it was declined which she heard me say and then proceeded to say did “ I need time to sort my funds out” at which time I answered no and re punched my numbers in.
It was appalling service and will never go to Hays in Topsham again.

Ava, was very helpful and went out of her way to keep in touch throughout the booking process. Thank you.

Every thing went fine without any problems. As always friendly staff.

Very helpful and polite

Courtney was very helpful and found us the best deal would highly recommend to find anyone the perfect holiday

Always such a pleasant experience visiting the team at Topsham, everyone is so helpful and informative, Ava was especially helpful and professional too
Thankyou

As always excellent

Karra Chandler was helpful beyond belief!

Great personal service while booking our latest holiday. Excellent knowledge, fair pricing and complete financial protection.

Claire has yet again been very helpful sorting this big holiday out for us! We really appreciate it.
Adel & Lance .

How they explained everything so clearly but took time and didn't try to push other products as well as the holiday we booked. And knowledge of the holiday is very important which Claire had and made us feel so much happier about booking through Hays Travel

Claire made booking our holidays so quick and easy. Knowing that should we have any questions, it's reassuring to know that we can contact Claire or any of her colleagues. Excellent service. Would highly recommended.

My experience was extremely good, Courtney did an amazing job selling this holiday to us.

Friendly and professional, Courtney understood our needs and found us a holiday to suit our dates and budget!

The girl who sorted my holiday was brilliant, she is called Courtney
Nothing was to much trouble
She is a credit to your company
Thank you

Truly we could not fault the excellent service at your branch in Topsham
You can tell by our holiday record - just how often we have completely trusted them with our holiday bookings .
Well done Hays travel.

Courtney has been very helpful and professional in helping me book my river cruise.