Hays Travel - Torquay Avis 

632
TrustScore 5 sur 5

4,9

49 Union Street, TQ1 1ET Torquay, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Hays had a wonderful relaxed atmosphere in store and we didn't have to wait for very long until we were helped. Abbie was amazing and so knowledgable about our needs with mobility issues and cruising... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Always deal with Ruth, Torquay branch. Totally rely on her judgement, always accommodating when we have to change at last minute. Nothing too much trouble and just booked another holiday with her. Al... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Always fantastic service from Carly and the team. Nothing is ever too much trouble! Won't go anywhere else to book our holidays.

Noté 5 sur 5 étoiles

They are all ways helpful and friendly you never feel rushed or that anything you want to know is to much trouble for them


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

632 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,9

Tous les avis

(632)

119 160 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Really great service from Parker

Really great service from Parker, helping to book a Cruise.

29 août 2025
Logo de Hays Travel - Torquay

Réponse de Hays Travel - Torquay

Good afternoon Mark,
Thank you for your lovely review ,
I hope you enjoy your cruise !
Best wishes
Parker

Noté 5 sur 5 étoiles

Excellent Help and great friendly staff

Always have used Hays . Staff so friendly and they know exactly what they are doing so makes it more of a relaxing knowing everything is being done to make holiday stress free.
A good company highly recommended you .Thankyou

21 août 2025
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Réponse de Hays Travel - Torquay

Good morning Andrea,
Thank you for your kind words .
We are so glad that you feel that our service at hays is helpful and that we are able to find perfect holidays for you , stress free.

Kind regards .
Emma :)

Noté 5 sur 5 étoiles

Very helpful

Very helpful

19 août 2025
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Réponse de Hays Travel - Torquay

Thank you for your lovely review, and for coming in to see us. We're glad we were able to make sure you're covered, for your upcoming holiday! Best wishes, Ruth :)

Noté 5 sur 5 étoiles

Excellent Friendly customer service…

I was very impressed with the customer services that I received when I went into Hayes Travel in Torquay. We were assisted by Emma who was lovely and really informative and tried to help us as much as she could. She spent ages answering all of our questions as we were thinking about booking a cruise, which we did thanks to Emma. I was worried about sea sickness and she explained that she had recently been on a cruise taster and how she manged it which put my mind at rest.

16 août 2025
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Réponse de Hays Travel - Torquay

Thank you for your lovely comments. I am glad that I was ale to help you with feeling comfortable about it and was able to share my experience with you :) Looking forward to hearing about yours upon your return.

Kind Regards
Emma :)

Noté 5 sur 5 étoiles

Very helpful and friendly service

Very helpful and friendly service
informative putting us at ease from the time we arrived.
Thank you

17 août 2025
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Réponse de Hays Travel - Torquay

Good morning Geoff,
Thank you for your kind review .We are so glad you enjoyed your service with us at hays travel Torquay.
Best Wishes ,
Jasmine

Noté 5 sur 5 étoiles

The advisor found exactly what I was…

The advisor found exactly what I was looking for and helped me to make the booking.

5 août 2025
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Réponse de Hays Travel - Torquay

Thank you for your lovely review, I'm so happy we were able to find you the holiday you wanted! We hope you enjoy your family holiday. Best wishes, Parker :)

Noté 5 sur 5 étoiles

A joyful travel booking experience

Came in yesterday to book a holiday and although the first time booking through Hays as usually have booked myself on line or over the phone. Have had hundreds of holidays abroad and must say the whole process was the easiest I have experienced with a local travel agent. Emma was very efficient and spot on with information - a credit to Hays Travel.

11 août 2025
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Réponse de Hays Travel - Torquay

Thank you so much for your lovely review, and we're so glad to have made it such an easy experience for you! We hope you enjoy your holiday, and look forward to hearing all about it. Best wishes, Emma :)

Noté 4 sur 5 étoiles

Knew where we wanted to go

Knew where we wanted to go, went in travel agents and everything was done for us. Quick and easy.

3 août 2025
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Réponse de Hays Travel - Torquay

Thank you so much for your lovely review, we're glad to have made it an easy process. We hope you enjoy your Christmas trip to Florence. Best wishes, Abbie :)

Noté 5 sur 5 étoiles

Carly was knowledgeable

Carly was knowledgeable, very efficient and friendly. It was a complex booking as we had family flying in from Australia but she guided us through it .

8 août 2025
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Réponse de Hays Travel - Torquay

Good morning Peter! Thank you for your 5* review and kind words . Im glad we were able to sort this booking out for you !
Best wishes ,
Carly

Noté 5 sur 5 étoiles

Very helpful and patient

Very helpful and patient. Did lot of time getting rooms for me .

22 juillet 2025
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Réponse de Hays Travel - Torquay

Thank you for your 5 Star Review! I hope you are all looking forward to your cruise! Best Wishes, Parker

Noté 5 sur 5 étoiles

Excellent service

Excellent service — as I have come to expect in nearly 20 years of using Hays

29 juillet 2025
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Réponse de Hays Travel - Torquay

Thank you for your 5 Star Review, It is always a pleasure booking your holidays! Best Wishes, Emma J

Noté 5 sur 5 étoiles

Holiday booked!

Friendly, helpful and efficient.

18 juillet 2025
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Réponse de Hays Travel - Torquay

Thank you for your lovely 5* review, we're so glad to have given you a positive experience and got your holiday booked. Best wishes, Emma :)

Noté 5 sur 5 étoiles

It was a great help being able to book over the phone

It was a great help being able to book over the phone.
Abbi talked me through the options for my flight,she was most helpful,efficient and polite. It is unusual to get such help over the phone these days.
They answered the phone straight away !
Elizabeth Langford

20 juillet 2025
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Réponse de Hays Travel - Torquay

Good Afternoon Elizabeth, thank you for your kind comments. We hope you enjoy spending time with your son. Best wishes Abbie

Noté 5 sur 5 étoiles

Great service...

Great experience, very professional service.. second to none.
Thank you very much Carly for everything you've done regarding my trip to Asia..and also thanks to your work colleague who I saw also (sorry can't remember her name) again very professional.

12 juillet 2025
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Réponse de Hays Travel - Torquay

Thank you so much for your lovely review, it was a pleasure to get you your perfect holiday booked and we hope you have an amazing time! Best wishes, Carly :)

Noté 5 sur 5 étoiles

Always treated well at my local branch

Always treated well at my local branch, and always get what I need.whether it’s information or travel money. Thank you all for your great service and assistance. Brenda

19 juillet 2025
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Réponse de Hays Travel - Torquay

Thank you for your lovely review Brenda - we're always happy to help! Best wishes, Carly :)

Noté 5 sur 5 étoiles

Ruth is very helpful and does her best…

Ruth is very helpful and does her best knowing what we need and want

17 juillet 2025
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Réponse de Hays Travel - Torquay

Good afternoon Mr Harris, thank you for your kind comments and 5* review. Always a pleasure booking your holidays for you. Best wishes Ruth

Noté 5 sur 5 étoiles

Hays Torquay

Visited store for travel money and discussed travel insurance. Staff very helpful and happy to answer all questions

13 juillet 2025
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Réponse de Hays Travel - Torquay

Thank you for your lovely review. I am glad we was able to get everything sorted for your holiday.

Emma :)

Noté 5 sur 5 étoiles

Exceptional Service..!!!

Well, what can I say? Firstly, we was greeted in the Torquay branch of Hays Travel by a lovely lady called Emma who was very friendly and bubbly.

We explained we wanted a family holiday with all the grandparents and all the kids told her our requirements and she jumped straight in to action filled with knowledge..!! Given us all the information for different parts of Travel. What would be a better scenario with the kids and grandparents.

Cut a long story short she helped us from start to finish and we booked there and then she even helped us with all the Parking bookings at the airport all the additional information and she’s even emailing the hotel with our requirements.

All I can say is she is a very highly experienced member of staff who brings a lot of passion to her clients and you can see she’s an asset to the company. I hope the company appreciates her as much as she has helped us with our holiday booking and we will be back to book another one with Emma directly.

Dudley & Hollie

12 juillet 2025
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Réponse de Hays Travel - Torquay

Thank you for your lovely review and comments. It was a pleasure booking your holiday and making sure we found something for everyone. Looking forward to hearing about your holiday upon return.

Emma :)

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