Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit UG 24, Belfast Victoria Square, BT1 4QG Belfast, GB
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Lisez les avis des autres
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... Voir plus
L'entreprise a répondu
Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... Voir plus
Haven't been on our holiday as yet but I would hope the service I received while booking will reflect in holiday. Friendly staff member Sarah in Victoria Square Sat with me 10 mins before closing and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, Royaume-Uni
- 02892290226
4,9
Excellent
474 avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
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Réponse de Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Danielle was very helpful and sorted it…
Danielle was very helpful and sorted it all out for me
16 janvier 2026
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Réponse de Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Great customer service
Katie was great and really patient with me, after giving me multiple quotes then waiting on me to decide she couldn’t have been more helpful
12 janvier 2026
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Found deal on social media
Found deal on social media
Messaged and got immediate call back from Aimee
She was great answered all our questions and got us a package that worked
12 janvier 2026
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Sarah was very helpful Looked up…
Sarah was very helpful Looked up different dates and countries for us Would go back to her next year
10 janvier 2026
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Very helpful and friendly
8 janvier 2026
Réponse de Hays Travel - Victoria Square
Thank you for the nice feedback :)
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Callum,took time to help us get the…
Callum,took time to help us get the holiday we wanted. He was very engaging and professional.
8 janvier 2026
Réponse de Hays Travel - Victoria Square
Thank you so much for your kind review Jean, It is much appreicated. I am glad I could help
Callum
Helpful and professional could not ask…
Helpful and professional could not ask for better
7 janvier 2026
Réponse de Hays Travel - Victoria Square
Thank you for taking the time to leave a review Brendan - Katie
Booking a holiday on the basis of an advertised deal
Initially called in to book a holiday to Lake Garda as £100 pp off the advertised price was available. However that was not the case as the deal had expired. I was disappointed but went ahead with the booking anyway and were given a small discount on the holiday. Callum was very friendly and processed our holiday professionally and quickly.
7 janvier 2026
Réponse de Hays Travel - Victoria Square
Thank you so much for taking the time to leave a review Mr Houston. I am glad I could help and apologise for any disappointment caused -Callum
Réponse de Hays Travel - Victoria Square
Thank you so much for this Aimee, I really appreciate it - Danielle
The lady i delt with was brilliant 👏
The lady i delt with was brilliant 👏. I think her name was aimee. She done everything she could to help me and assist me and also gave me what advise she could. Was very happy with the service 😀
23 décembre 2025
Réponse de Hays Travel - Victoria Square
Hi David, Thank you very much! I'm glad I could help, I really appreciate you taking the time to leave me a review -Aimee
Good knowledge and a fair price.
18 décembre 2025
Réponse de Hays Travel - Victoria Square
We appreciate your feedback and are so glad that you found our service valuable and fairly priced.
Totally amazing was looked after by…
Totally amazing was looked after by Danielle who deserves 10 out of 10 for first class service will certainly use her again Thankyou
6 décembre 2025
Réponse de Hays Travel - Victoria Square
Thank you for the lovely review for Danielle :)
Callum was very knowledgeable and…
Callum was very knowledgeable and helpful with our booking
25 novembre 2025
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you have a lovely time on your holiday :) Callum
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
I spoke with Emily from the Victoria…
I spoke with Emily from the Victoria square office on the phone she was very helpful and she got us a great deal for Bulgaria for 2026 will be going back to her for another holiday
21 novembre 2025
Avis spontané
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Sarah was very helpfull helping us to…
Sarah was very helpfull helping us to choose the right location to be near family, she was very quick at getting back to me with dates and prices very good all round.
23 novembre 2025
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Great friendly local service
Great friendly service from lovely local people with expertise. Just like it used to be !
20 novembre 2025
Réponse de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
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