Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement81 The Galleries, Washington centre, NE38 7RT Washington, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... Voir plus
L'entreprise a répondu
Mia listened to our requirements and followed them through professionally We were reassured that if we had any queries we could get back to her
Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
81 The Galleries, Washington centre, NE38 7RT, Washington, Royaume-Uni
- 01914326394
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
excellent friendly service
6 août 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to review our service in store it's very much appreciated. Kind regards Mary
As always I found the agent who booked…
As always I found the agent who booked my break to be friendly, patient and extremely professional and helpful. The standard of service at Hays is excellent - I have always booked holidays there and will continue to do so
5 août 2026
Réponse de Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive friendly, patient, and professional service. We truly appreciate your continued loyalty and look forward to helping you with many more holidays.
Kind Regards
Mary
The lovely Mia was very helpful and she…
The lovely Mia was very helpful and she was very knowledgeable about cruises. I went in just asking about cruises and she was able to help me find and book one. The service she gave me was out of this world. She had such a lovely smile, she made me feel very welcomed and she answered every question i had. She is honestly one of the nicest travel advisors i have ever met.
3 août 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that Mia was so helpful and knowledgeable in assisting you with booking your cruise. We truly appreciate your kind words and are delighted that you had such a positive experience.
Kind Regards
Mary
The staff were very helpful and…
The staff were very helpful and professional. We went looking for a last minute holiday and got what we were looking for! Thank you leeane and staff Washington hays travel
4 août 2026
Réponse de Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! Thanks Megan :)
Stacey is just the best
Stacey is just the best, listens to your needs, searches for the best deal. Great service from start to finish
2 août 2026
Réponse de Hays Travel - Washington Lower Level
Thankyou so much for taking the time to leave us a positve review, we appreciate you doing this and we hope toy have a fab holiday, I will be sure to pass on your kind words to Stacey. Thankyou, Mia :)
Tracy Connor was brilliant with
Tracy Connor was brilliant with
Meeting our needs in finding our holiday ,helped to keep the children entertained and tryed to understand what the children were like . She was very friendly and explained the details what she had and was going to enquire about additional things for us .
27 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thankyou for taking the time to write sucha lovely review for our Tracy we are so pleased to hear how happy you are with the service you have received and I will be sure to pass your kind words onto her. Thankyou, Mia :)
Very professional and helpful really…
Very professional and helpful really appreciate the great service. Thank you 😊
26 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thankyou for taking the time to write a review based on the service you have received we really appreciate this and hope you have a fantastic time on your holiday! Thanks, Mia :)
Our family had a great experience of…
Our family had a great experience of booking our summer holiday. We went to the Washington branch of Hays Travel last Saturday to book our holiday. Julia greeted us with smile as soon as we walked in the shop. She was very thorough in finding out where we wanted to go and was very patient in searching for holiday destinations for us. Julia is amazing and made our experience very pleasant and stress free. I highly recommend Julia and Hays Travel!
Thank you
26 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thankyou for this fantastic review for our staff member Julia, we are pleased to hear she made your booking experience pleasant and stress free and I will be sure to pass your lovely comments onto her. Thanks, Mia :)
Réponse de Hays Travel - Washington Lower Level
Thankyou for your great feedback. I will pass it onto Tracy.
Tracy was very helpful and very…
Tracy was very helpful and very patient.
She answered all my queries in a friendly manner. I have just done our cruise booking for 2027. Very pleased with the service so far.
1 août 2026
Réponse de Hays Travel - Washington Lower Level
Thankyou for your lovely comments. I will pass your great feedback onto Tracy. Thankyou Sandra
Réponse de Hays Travel - Washington Lower Level
Thankyou for your lovely comments. Thankyou Sandra.
Réponse de Hays Travel - Washington Lower Level
Thankyou for your great feedback, It is much appreciated.
Thankyou Sandra.
Megan was really helpful from the…
Megan was really helpful from the initial search through to the the extras on our booking.
30 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that our Megan was extremely helpful throughout your booking process. I'll be sure to pass on your feedback to her. Julia :)
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to leave feedback, your kind comments and 5 star review are very much appreciated. Julia :)
Brilliant customer service
Brilliant customer service, as always at Washington Galleries!
23 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Staff r wellcoming and plesant service…
Staff r wellcoming and plesant service top notch booking process easy profechnall
28 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
Great experience.
We were made to feel welcome , nothing was a problem and we got exactly what we asked for , simple as that !
28 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
We Always book with sandra at hays the…
We Always book with sandra at hays the galleries washington. Always helpful, knowledgeable, friendly great service
22 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I will pass it onto Sandra , we hope you have an amazing time on holiday. Thanks Olivia :)
Amazing staff and always go the extra…
Amazing staff and always go the extra mile in the Washington Branch. Thank to all of them.
19 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for leaving a review with us! We really appreciate it! We hope you enjoy your holiday and we are always here for anything you need :) Thanks, Sadie
Customer service was excellent
Customer service was excellent, staff were very attentive and had an excellent knowledge of the holiday destination and the package.
25 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to leave such positive feedback! We are pleased to hear that our team provided excellent customer service and had great knowledge of your holiday destination and package. Thankyou, Mia :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.