Our family had a great experience of booking our summer holiday. We went to the Washington branch of Hays Travel last Saturday to book our holiday. Julia greeted us with smile as soon as we walked in... Voir plus
Établissement
Changer d'établissement81 The Galleries, Washington centre, NE38 7RT Washington, GB
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Lisez les avis des autres
Tracy Connor was brilliant with Meeting our needs in finding our holiday ,helped to keep the children entertained and tryed to understand what the children were like . She was very friendly and expl... Voir plus
The staff were very customer focused and were very helpful from walking in the door. When we enquired about a specific holiday, Stacey compiled a great itinerary and when we had a concern about arrivi... Voir plus
L'entreprise a répondu
The staff, especially Talia, made the process of booking our eight week trip to India easy. While we needed to amend some of the details, on more than one occasion, the staff were able to accommodate... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
81 The Galleries, Washington centre, NE38 7RT, Washington, Royaume-Uni
- 01914326394
4,9
Excellent
3 k avis
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Tracy Connor was brilliant with
Tracy Connor was brilliant with
Meeting our needs in finding our holiday ,helped to keep the children entertained and tryed to understand what the children were like . She was very friendly and explained the details what she had and was going to enquire about additional things for us .
27 juillet 2026
Very professional and helpful really…
Very professional and helpful really appreciate the great service. Thank you 😊
26 juillet 2026
Our family had a great experience of…
Our family had a great experience of booking our summer holiday. We went to the Washington branch of Hays Travel last Saturday to book our holiday. Julia greeted us with smile as soon as we walked in the shop. She was very thorough in finding out where we wanted to go and was very patient in searching for holiday destinations for us. Julia is amazing and made our experience very pleasant and stress free. I highly recommend Julia and Hays Travel!
Thank you
26 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Hays Travel - Washington Lower Level
Thankyou for your great feedback. I will pass it onto Tracy.
Tracy was very helpful and very…
Tracy was very helpful and very patient.
She answered all my queries in a friendly manner. I have just done our cruise booking for 2027. Very pleased with the service so far.
1 août 2026
Réponse de Hays Travel - Washington Lower Level
Thankyou for your lovely comments. I will pass your great feedback onto Tracy. Thankyou Sandra
Réponse de Hays Travel - Washington Lower Level
Thankyou for your lovely comments. Thankyou Sandra.
Réponse de Hays Travel - Washington Lower Level
Thankyou for your great feedback, It is much appreciated.
Thankyou Sandra.
Megan was really helpful from the…
Megan was really helpful from the initial search through to the the extras on our booking.
30 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that our Megan was extremely helpful throughout your booking process. I'll be sure to pass on your feedback to her. Julia :)
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to leave feedback, your kind comments and 5 star review are very much appreciated. Julia :)
Brilliant customer service
Brilliant customer service, as always at Washington Galleries!
23 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
Staff r wellcoming and plesant service…
Staff r wellcoming and plesant service top notch booking process easy profechnall
28 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
Great experience.
We were made to feel welcome , nothing was a problem and we got exactly what we asked for , simple as that !
28 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have an amazing holiday. Thanks Madison :)
We Always book with sandra at hays the…
We Always book with sandra at hays the galleries washington. Always helpful, knowledgeable, friendly great service
22 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I will pass it onto Sandra , we hope you have an amazing time on holiday. Thanks Olivia :)
Amazing staff and always go the extra…
Amazing staff and always go the extra mile in the Washington Branch. Thank to all of them.
19 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for leaving a review with us! We really appreciate it! We hope you enjoy your holiday and we are always here for anything you need :) Thanks, Sadie
Customer service was excellent
Customer service was excellent, staff were very attentive and had an excellent knowledge of the holiday destination and the package.
25 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to leave such positive feedback! We are pleased to hear that our team provided excellent customer service and had great knowledge of your holiday destination and package. Thankyou, Mia :)
Réponse de Hays Travel - Washington Lower Level
Thankyou we really appriciate you taking the time to leave positive feedback for the service you have received, Thanks, Mia :)
The staff were very customer focused…
The staff were very customer focused and were very helpful from walking in the door. When we enquired about a specific holiday, Stacey compiled a great itinerary and when we had a concern about arriving at a hotel when there was no reception, she took it on board to find an alternative. The attention to detail was fantastic. Everything was sorted for us and we weren’t rushed. Service was excellent and we will be using Hays Travel again.
24 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you so much for taking the time to share your experience. It is such a lovely review! I’m really pleased to hear you felt looked after throughout the process and that I could find the right hotel for your trip. I look forward to helping you plan your next holiday when the time comes! - Speak Soon, Stacey :)
Very helpful and friendly staff
Very helpful and friendly staff, especially Megan the advisor. This is the second time i have had an opportunity to travel and on both occasions she has been exceptional her manner puts me at ease. She is a credit to your company.
22 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and we hope you have a wonderful time on holiday. Thanks Madison :)
I wouldn’t book with any other company - Hays Travel
I would recommend Hays travel, and do! To all family and friends. We have booked via Julia at Hays, the Galleries, Washington for many years now, be it a cheap and cheerful week away, to our special occasions such as our recent Caribbean cruise in February with Ambassador- Renaissance. Julia always makes us feel welcome, she is patient, good listener and trustworthy with the deals, choices and travel advice he offers.
As a result we have booked another cruise with Julia for August this year and another for May 2027, it took some time as we weren’t sure what we wanted, after a couple of weeks looking, yes that’s how good she is, we booked it. Julia and staff at Hays, The Galleries, Washington are a credit to the company. Well done.
24 juillet 2026
Réponse de Hays Travel - Washington Lower Level
Thank you for taking the time to write this amazing review, it means a lot. I will pass on your kind words to Julia and we are so glad we can help you for all occasions. Thanks Madison :)
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